00:10Claire we need to talk. Is everything all right Mr. Arthur? I'm afraid not. I've received three
00:17complaint letters in the past week. Guests reporting missing jewelry and cash from their
00:21rooms. Missing items? I don't understand. All three thefts happened on days when you were
00:28cleaning those rooms. Room 202, 315, and 428. Mr. Arthur I would never steal from your guest. Never.
00:37I've worked here for what two years? You know me. I want to believe you Claire. I really do. But
00:44the
00:44evidence. Arthur I'm sorry to interrupt but we have another situation. What now? The guest in room 304
00:53just called the front desk. Her Cartier watch is missing from her jewelry case. I checked the
00:57housekeeping schedule. Claire was the only staff member who had access to that room
01:00today. That's impossible. I cleaned room 304 this morning but I never touched
01:05anything personal. I don't even look at guest's belongings. This is becoming a
01:11serious problem. Four thefts in one week? Arthur I hate to suggest this but we
01:16should search Claire's belongings or consider calling the police. Please Mr.
01:21Arthur I'm a single mother. I need this job. My daughter depends on me. I swear to
01:26you. I haven't stolen anything. I understand this is difficult but we had to think about
01:30the hotel's reputation. If work gets out that we have a death problem we could lose
01:34our business license. Claire I'm sorry but I need you to empty your pockets and let us
01:41check your cleaning supplies.
01:52See? There's nothing. I would never jeopardize my job for my daughter's future. Of course
01:58there's nothing here now. She could have already hidden items elsewhere or already sold them.
02:06Hi. Good afternoon. I have a reservation for the penthouse suite. Iris Blackwood.
02:13Miss Blackwood, welcome to the Grand Haven Hotel. I'm Ben, the Hotel Manager. I apologize
02:17for any commotion I have witnessed. Is everything alright? The young woman here
02:22looks upset. Oh we're just dealing with a minor staff issue. Nothing to concern
02:26yourself with Ms. Blackwood. We're conducting business security checks to ensure all guests
02:30feel safe and secure. I see. Well I hope everything works out. Thank you ma'am. Let me personally
02:39escort you to your suite and I will ensure that you have everything you need for your stay.
02:50As you can see the room has Pan and Rimic City views, a full bar and plenty of space.
02:59Oh okay. It's beautiful. Exactly what I need for my business meetings. I'm in town to finalize a major
03:08business merger. Very important meetings over the next few days. That sounds exciting. Are you in finance?
03:14Investment banking. I am acquiring a small tech company. The negotiations have been going on for
03:20months. And I brought some of my good jewelry for the closing dinner.
03:27This necklace belonged to my grandmother. It's worth about $50,000, family heirloom, and I always wear it
03:34for important business occasions. Like my good luck charm. Wow. That's quite valuable. You might want to use
03:41the room safe for items like that. Oh, I prefer to keep them in my jewelry case. I'll need them
03:47for
03:47tomorrow. And I don't want to forget the safe combination. Uh, of course. Whatever makes you comfortable.
03:54So, um, what was happening downstairs with the housekeeper? She seemed so upset. Um, I'm afraid Claire
04:02has been stealing from our guests. We've had several reports of missing jewelry and cash from rooms she's
04:09cleaned. Really? She seemed like such a sweet girl. Uh, that's what makes it so disappointing.
04:15You never really know people, especially when they're desperate.
04:19And Claire's a single mother, struggling financially. I suppose this temptation became too much.
04:25How sad. Financial pressure can make people do terrible things.
04:30But enough about our problems. Tell me more about your business. Investment banking must be fascinating.
04:37It can be. I started my own firm five years ago and we specialize in tech acquisition and private equity.
04:44Your own firm. That's incredible. You must be very successful.
04:49I've been fortunate. Hard work and good timing, you know. Your own firm? That's incredible.
04:55You must be so successful. You know, persistence is key. And never be afraid to take calculated risks.
05:01Some of my biggest successes came from deals others thought were too risky.
05:05That's inspiring. I'd love to hear more about your investment strategy sometime.
05:09Oh, I'd be happy to share what I've learned. Well, I should let you get settled. Please don't hesitate to
05:15call if you need anything at all. I personally ensure our VIP guests receive exceptional service.
05:21Thank you, Ben. I already feel very well taken care of.
05:29Mr. Arthur, may I go home for the evening?
05:32Actually, Claire, I need you to stay a bit longer. We need to get this situation resolved.
05:37Has something else happened?
05:39Mrs. Patterson in room 267 called 20 minutes ago. Her diamond bracelet is missing from her nightstand.
05:45Mr. Arthur, I cleaned that room this afternoon, but I swear I didn't touch anything. I don't understand how this
05:52just keeps happening.
05:54Claire, I've known you for two years. You've always been honest, reliable. But the pattern?
05:59I swear. I swear on my daughter's life I'm innocent. Please, you have to believe me.
06:05Arthur, I just finished checking Ms. Blackwood's penthouse suite. Everything appears to be secure up there.
06:10Good. That's the last thing we need. A problem with our VIP guest.
06:15You know, maybe we should install additional security measures, vision sensors, more cameras.
06:20Good idea.
06:21And perhaps we should limit Claire's access to guest rooms until we sort this out.
06:26Claire, I'm reassigning you to lobby maintenance for now. I'm sorry, but I have to protect the hotel.
06:32Thank you, Mr. Arthur. I understand. I just appreciate still having a job.
06:36I can personally handle VIP guest rooms. Make sure nothing else goes missing.
06:42Thank you, Ben. I don't know what I'd do without you during this crisis.
06:48I'm heading out to dinner with my business partners. Thank you again for the excellent service.
06:53My pleasure, Ms. Blackwood. Will you be out late?
06:56Um, probably until around 11. I left my jewelry case in the room since I'm only wearing these simple earrings
07:02tonight.
07:03I'll be sure to do a security check of your suite while you're gone, just to make sure everything remains
07:08secure.
07:09That's very thoughtful. You really do provide exceptional service.
07:20I'll do a complete security suite for the penthouse suite when she's gone.
07:25Good thinking.
07:38What's, uh, going on?
07:40Ms. Blackwood, I'm afraid we have a serious problem.
07:43Your necklace has been stolen from your room.
07:46What? My grandmother's necklace.
07:48We found it hidden in Claire's employee locker.
07:51This is impossible. I've been set up. I would never steal from you, Mrs. Blackwood. Never.
07:58I, I don't understand. You seemed so genuine earlier.
08:02I found the necklace when I searched the stack areas after you called about the theft.
08:06I have to admit, I'm deeply disappointed. I really wanted to believe Claire was innocent.
08:12I'm sorry, but I have no choice. I'm calling the police and I'm terminating your employment immediately.
08:18Please, Mr. Arthur, give me one more chance. My daughter needs me. I can't lose this job.
08:24My hands are tied, Claire.
08:26Wait. Don't make that call yet.
08:28Ms. Blackwood?
08:29I never called about a missing necklace.
08:32But the report.
08:33In fact, I've been wearing the necklace under my shirt all evening.
08:39I wanted to test something.
08:41I should probably introduce myself properly.
08:44I'm Iris Blackwood, but I'm not just a businesswoman.
08:47I'm also a private investigator hired by your hotel's insurance company to investigate these thefts.
08:53I set up hitting cameras in my room before I left for dinner.
08:57And this footage shows someone entering my suite at 9.47 p.m. while I was at dinner.
09:04The same person who put the fake replica of my necklace in Claire's locker.
09:08The necklace in Claire's locker is a replica I bought specifically as evidence.
09:13The real one has been with me all night.
09:16You're not going anywhere.
09:18This is Iris Blackwood.
09:19I need police at the Grand Haven Hotel immediately.
09:23We have a suspect in custody.
09:25Empty your pockets now and tell me where you've hidden everything you've stolen.
09:29This is all a mistake. You don't understand. I was just trying to help the whole-
09:34The video evidence is undeniable, Ben. Claire, I'm so sorry I had to put you through this test.
09:41It was the only way to catch the real thief.
09:43You saved my job, my reputation, my ability to support my daughter.
09:49How could I ever thank you?
09:50Claire, you're not only reinstated, but I'm giving you a raise.
09:54You've been through hell because of my failure to see what was right in front of me.
09:58You had to believe me. It was Claire all along.
10:01She must have set this up somehow.
10:03The timestamps on the video footage don't lie, Ben.
10:06Neither do the hotel keycard records showing when you accessed guest rooms.
10:10This isn't over. You'll never prove I sold those items.
10:14Actually, I already traced the jewelry to three different pawn shops using the serial numbers.
10:18The police have that evidence too.
10:20How can I ever thank you? You saved my hotel's reputation and my friendship with Claire.
10:25Just promise me you'll be more careful about who you trust in management positions.
10:29Mrs. Blackwood, I don't know how to repay you.
10:34Just keep being the honest, hardworking person you are. That's all the things I need.
10:40Will you be staying another night?
10:41Well, I think we could all use some rest after tonight.
10:44Actually, I think I'll extend my stay.
10:47This hotel has excellent service, especially the housekeeping staff.
10:57You
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