An Undercover CEO visits her own business incognito and witnesses a wealthy guest trying to walk away without paying. The guest uses their status and confidence to avoid responsibility, believing the rules don’t apply to them.
What they don’t realize is that the person quietly observing the situation is the CEO herself, watching every decision and every attempt to take advantage of the business.
As the truth comes to light, the powerful lesson about honesty, accountability, and treating others with respect becomes undeniable, leaving the guest exposed and forced to face the consequences of their actions.
👀 Watch until the end for a dramatic and satisfying reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #Karma #Accountability #LifeLesson
What they don’t realize is that the person quietly observing the situation is the CEO herself, watching every decision and every attempt to take advantage of the business.
As the truth comes to light, the powerful lesson about honesty, accountability, and treating others with respect becomes undeniable, leaving the guest exposed and forced to face the consequences of their actions.
👀 Watch until the end for a dramatic and satisfying reveal.
🚀 Subscribe now and hit the 🔔 bell icon so you never miss an episode!
#UndercoverCEO #Karma #Accountability #LifeLesson
Category
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FunTranscript
00:00We will send that right up.
00:03Good afternoon. Welcome to the Grand Meridian Hotel. How can I assist you today?
00:07I've stayed at far better hotels where staff actually knows what they're doing.
00:14May I have your reservation details, please?
00:16Michelle Roberts, I want the best suite in this hotel. Not just a good room. The best.
00:21Of course. Let me pull up your reservation.
00:24And I don't want to wait around all day. I have things to do.
00:26I'll make this as quick as possible for you.
00:29Good.
00:30Alright, yes. I see that you have our deluxe suite, which is one of our finest rooms in the hotel.
00:35I mean, the amenities-
00:36Just give me the keys.
00:41Someone in your position wouldn't understand what real luxury looks like anyway.
00:45Would you like someone to escort you to your suite and explain the room features?
00:49I don't need help from the help to find my own room.
00:53Is it always this warm in here? It's stifling.
00:56I'm happy to adjust the temperature if you'd like.
00:58Decor is just trying too hard. It's just obvious.
01:02I'm sorry you feel that way. Our designer-
01:04The hotel standards have really declined compared to other luxury properties I frequent.
01:09I truly apologize if anything doesn't meet your expectations.
01:13We have a spa, restaurant, a full concierge service available during your stay as well.
01:17A spa? I'm sure it's nothing compared to the ones I'm used to.
01:21Have you ever stayed at a hotel like this as a guest?
01:25Our spa has excellent reviews from our guests. If there's anything specific that-
01:30I'm sure everything here is just fine. That's the problem with places like this. They think fine is good enough.
01:37Well, we strive for excellence in everything we do. If you need anything at all during your stay, please don't
01:43hesitate to call the front desk.
01:44Right. I'm sure.
01:55Good afternoon, Miss Roberts. Is everything satisfactory in your room?
01:58No. Actually, nothing is satisfactory.
02:00I am so sorry to hear that. What seems to be the problem?
02:04Where do I even start? The room wasn't properly cleaned. There's dust on the furniture.
02:09I can send housekeeping up there immediately.
02:11The linens aren't even high quality enough. I can tell cheap fabric when I fill it.
02:16We use premium Egyptian cotton, but I am happy-
02:19And the view! Don't even let me get started on the view. It wasn't what I expected at all.
02:23I was promised a city view. The bathroom amenities are substandard. Everything about this room is disappointing.
02:30I understand your concerns. I can arrange for housekeeping to re-clean your room with fresh linens,
02:35and if you'd like, I can check if we have a different suite available with a better view.
02:40I absolutely will not pay full price for such terrible service and substandard accommodations.
02:46I'm doing my best to address your concerns, Miss Roberts.
02:49The check-in was slow. The room is inadequate. Everything about this experience has been a disaster.
02:55I'm very sorry that you feel that way. Perhaps I could-
02:58Front desk clerks like you are the reason the hotel industry has such problems.
03:03No attention to details. No understanding of what quality service means.
03:07I've done my best to address each concern as it arose.
03:10My manager would be happy to discuss any remaining issues if you'd like.
03:14Yes. I want to speak to the manager immediately. This is unacceptable.
03:19Okay.
03:22Neil, could you come meet us in the lobby?
03:25Thanks.
03:27On his way.
03:33Good afternoon. I'm Neil Patterson, the hotel manager. I understand there's been some difficulty.
03:39Your front desk clerk provided terrible service. She was inattensive to my needs and clearly doesn't understand how to serve
03:46guests of my caliber.
03:48I see. Can you tell me what specifically happened?
03:53She was slow. During check-in, she didn't properly explain amenities. And when I came back with legitimate complaints about
04:00my room, she was dismissive and unhelpful.
04:03Well, I appreciate you bringing this to my attention. Allison, can you explain yourself from your perspective?
04:11Well, I checked Miss Roberts in when she arrived. I attempted to explain our amenities before she preferred to go
04:18to her room quickly.
04:20And when she returned with her concerns, I offered to send housekeeping, provide new linens, and even upgrade her to
04:26a different suite if one was available.
04:28I see. Miss Roberts, while we value all our guests, we also support our hardworking staff members.
04:36And Allison here has been with us for three years and consistently provides excellent service.
04:42Are you saying you don't believe me?
04:44No, I'm just saying that Allison provided professional service. However, to resolve this situation, I'd be happy to comp your
04:51stay.
04:51But I wanted to be clear that my employee handled this appropriately.
04:56Neil, Allison, I need to tell you both something. I'm not actually a dissatisfied guest. I am the CEO of
05:12this hotel chain.
05:16You're what?
05:18Michelle Roberts, CEO of Meridian Hotels International, have been conducting undercover evaluations of properties to assess both staff performances and
05:29management support.
05:30This whole time?
05:32Neil, I have to commend you. You supported your employee even when faced with appearing to be a powerful dissatisfied
05:39guest who could potentially damage this hotel's reputation.
05:42I, thank you. I just did what I thought was right.
05:48And Allison, girl, you maintained your professionalism and dignity throughout this entire interaction.
05:55Despite constant criticism and unreasonable demands, you never lost your composure.
06:01I was just doing my job.
06:03No, you exemplified exactly the kind of service excellence this company strives to provide.
06:09That's just not doing your job. That's exceeding expectations.
06:14So this was all a test?
06:17This type of undercover evaluation, it helps me understand how my hotel truly operates.
06:23How management treats both guests and staff in challenging situations.
06:27Too many establishments prioritize appeasing difficult guests over supporting their hard work and employees.
06:33You two show me what real leadership and real service looks like.
06:39I don't know what to say.
06:40As recognition for your exemplary performance, you're both receiving immediate promotions and significant salary increases.
06:49Wait, wait, wait. Sorry, Michelle, are you serious?
06:52Completely serious. Your actions today demonstrated the values and integrity I want to see throughout my entire hotel chain.
07:01Neil, I'm promoting you to regional manager overseeing five properties in this area.
07:08Allison, you're being promoted to hotel manager here at the Grand Meridian.
07:13A hotel manager? Me?
07:16You've earned it.
07:17You showed grace under pressure, commitment to service, and unwavering professionalism.
07:23Congratulations. You deserve this.
07:25Thank you. Both of you. I can't believe this is happening.
07:31Believe it. You've both set the standard for how my hotels should be managed.
07:35I hope all the properties in my chain operate with the same level of professionalism and mutual respect that I
07:41witnessed here today.
07:42We will do our best to maintain those standards.
07:45I know you will. That's why I'm putting you in positions of greater responsibility.
07:50I'll be in touch with HR to finalize everything.
07:54Expect calls tomorrow morning with all the details.
07:57Thank you so much, Ms. Roberts. This means everything to me.
08:01Call me Michelle. And thank you for representing my company with such distinction.
08:07Keep up the excellent work, both of you.
08:16I can't believe that just happened.
08:18And neither can I. I thought I was going to lose my job.
08:21Yeah, and instead you got promoted to my position.
08:24I'm going to miss working with you.
08:26Oh my gosh. We'll still work together, just like on a totally bigger scale now.
08:30Thanks for standing up for me.
08:32Always. That's what good managers do.
08:34And now I'm going to be one.
08:37You already were. Now you just have the title to prove it.
08:44Look at this. The lobster tail. The wagyu beef.
08:48Lisa, order whatever you want. Price is absolutely no object tonight.
08:54I love being rich. Poor people just disgust me.
08:59Yes, my love. Absolutely.
09:03Can you imagine not being able to pay for things?
09:05Not even be able to travel first class or stay in suites.
09:10Oh my god. I can't even imagine.
09:12I get dizzy just thinking about it.
09:14I love restaurants like this.
09:16The kind where they ask if you want Dom Perignon or Cristal before you even sit.
09:23We come to places like this all the time, don't we, darling?
09:26Yes, my love. Every week. Sometimes twice a week.
09:30We even keep a spreadsheet of all the top restaurants in the city.
09:34We rate them on ambiance, chandelier sparkle, and wineless extravagance.
09:42You know, maybe we could share an entree.
09:46Yeah, that sounds good.
09:49What's going on? Sharing?
09:52In a place like this. This is supposed to be a celebration.
09:56Old friends. Reconnecting.
09:59Things are just a little tight right now.
10:01My business is still in the development phase and I'm close to a breakthrough.
10:05But until I'm absolutely certain I'll succeed, I don't want to overspend.
10:09The economy has been challenging and we're being cautious.
10:13That's just making excuses, man.
10:15If you really wanted success, you would already have it.
10:19Winners don't wait for breakthroughs that make them happen.
10:22Oh, it's almost adorable, really.
10:26Oh, those big dreams, but no credit card limits to match.
10:30Oh, but I started from nothing.
10:33I built my way up through hard work and smart decisions.
10:36I never made excuses. I just got results.
10:41I couldn't imagine living without security.
10:44I like chauffeurs, private jets, having the best of everything.
10:50I could just never go backward.
10:52No, no, no.
10:53Well, we're happy. Money isn't everything.
10:56I mean, Logan is working towards something meaningful and I support him.
11:00I mean, we don't need to be extravagant to be content.
11:03Oh.
11:04That's sweet.
11:05I don't dare you.
11:06Really.
11:06But wait until the novelty wears off.
11:10Eventually, you'll crave the comfort of wealth.
11:13Don't fool yourself.
11:16Listen to Lisa. She's absolutely right.
11:19I mean, it must be so difficult not having financial security.
11:23Maybe you should have considered marrying someone with a more established career path.
11:29Someone with a real job, not just business ideas.
11:33No, no, honey.
11:33At our age, a man should have his life figured out.
11:38You need to provide for your wife.
11:40Give her the lifestyle she deserves.
11:44That's what success looks like.
11:46I'm sure Logan means well, Daniela, but intentions don't pay bills.
11:52They don't buy nice things.
11:54No.
11:54My business model is solid.
11:55I'm just waiting for the right timing and partnerships to align.
11:59Sometimes success is an instant and it requires patience and strategy.
12:03Ah.
12:04Patience, baby.
12:05Patience is just another word for settling.
12:08I made my first million before 30.
12:10Yeah.
12:10That's what real ambition looks like.
12:12Hmm?
12:13Maybe you don't have what it takes to make it in the business world, Logan.
12:17I just couldn't imagine living so simply.
12:20I'm used to a certain standard of living.
12:23I could never go back.
12:24We're happy money isn't everything and Logan is working towards something meaningful.
12:29And I support him and we don't need extravagance to be content.
12:32That's sweet, really, but wait until the novelty wears off.
12:36Eventually you'll want security.
12:38Nice things.
12:39Mm-hmm.
12:40Like any woman does.
12:44Mm.
12:45Mm.
12:46Mm.
12:48Perfectly cooked.
12:49I mean, you could really taste the quality.
12:52Remember that place we went in Paris?
12:55The Michelin Three Star?
12:57Oh.
12:57This reminds me of that.
12:59Mm.
12:59Our hotel suite overlooked the Eiffel Tower.
13:02For $2,500 a night, but it was so worth it.
13:06So worth it.
13:07You know, we all met in college.
13:10Same business program.
13:12We all had similar dreams back then.
13:14College is where the winners separate from the losers.
13:18Where you find out who can execute versus who just talks.
13:22Do you follow fashion trends?
13:26Do you have favorite designers?
13:29Oh, um, I mostly shop at budget-friendly stores like Target.
13:34Oh, sometimes Old Navy.
13:35I see.
13:37Well, this bracelet is from our anniversary.
13:42Three carrots and these earrings.
13:44Well, Lawrence got them for me when he was promoted to VP.
13:48Have you received any special gifts lately?
13:51Uh, yeah.
13:52Logan made me a handmade card for our last anniversary with a really heartfelt message inside.
13:57That's adorable.
13:58But a man needs to be a provider.
14:00The man of the house.
14:02You bring home success.
14:04You give your wife everything she desires.
14:06A real man doesn't make his wife sacrifice or live modestly.
14:10A real man ensures his woman has the best of everything.
14:14That's what it means to be there.
14:16Alpha.
14:17Providing isn't just about money.
14:19It's about partnership, support, building something together.
14:23My business will pay off.
14:25And when it does, it'll be because Daniella believed in me.
14:28Wow.
14:29That sounds beautiful for a greeting card of the Hallmark variety, of course.
14:34But in the real world, women want security.
14:38Luxury.
14:39Look at how happy Lisa is.
14:41She never worries about money.
14:43I feel so taken care of.
14:46So secure.
14:49I think it's time.
14:52There's actually a reason we wanted to meet tonight.
14:54Something specific I need to discuss with you, Lawrence.
14:57It's about business.
14:59Sorry.
15:00Hold that.
15:01Hold that thought.
15:02Oh!
15:02This is important.
15:03I need to take this.
15:06Okay.
15:07Yes.
15:07This is Lawrence.
15:10What can I do for you?
15:13What do you mean acquired?
15:16By who?
15:18What about my position?
15:20Lawrence, what's wrong?
15:22This can't be right.
15:23There must be some mistake.
15:24I'm a VP.
15:25They can't just eliminate my role.
15:29I understand.
15:31Yeah.
15:31Thank you for letting me know.
15:38What happened, Lawrence?
15:39What was that?
15:40My company was just acquired by another firm.
15:47And they're restructuring.
15:50Consolidating positions.
15:52My role, Vice President of Operations, is saying it's redundant.
15:57And I've been let go.
16:03What about your salary?
16:06Our mortgage?
16:08Our lifestyle?
16:10What about the house?
16:11The cars?
16:12Everything?
16:12The lifestyle?
16:13What about the house?
16:13That's actually what I wanted to talk about tonight.
16:15The reason we asked to meet.
16:18My business.
16:19The one that the two of you have been mocking all evening.
16:22It just had its breakthrough.
16:25The timing and partnerships that I've been waiting for have finally aligned.
16:29What are you talking about?
16:30We're expanding rapidly.
16:32As part of that expansion, we're acquiring several smaller operations to consolidate the
16:36market.
16:37One of those acquisitions is your branch.
16:40The exact division you worked for.
16:42I wanted to meet tonight to discuss it beforehand.
16:44I was planning to offer you a position in the new structure.
16:48A way for you to stay on during the transition.
16:50Despite everything, I still value our old friendship and your experience.
16:56Logan even prepared a generous offer.
16:58He wanted to handle the acquisition personally with respect rather than letting you find out
17:04through impersonal corporate channels.
17:06That was the plan.
17:07Until tonight.
17:09Until we spent the entire evening being humiliated.
17:12Mocked.
17:13Talked down to.
17:15Until you made it abundantly clear what you really thought of us.
17:18After the way we've been treated tonight, there's no way I'm offering you anything.
17:23You made your choice about how to treat people you perceived as beneath you.
17:27Now, you can live with the consequences.
17:30We didn't know.
17:31This isn't fair!
17:32You can't be serious!
17:34We should get going.
17:35We have an early meeting tomorrow with the new board to finalize the acquisition details.
17:41Dinner's on me.
17:43Consider it a parting gift.
17:45I hope you find happiness without all the material things you're accustomed to.
17:48You might discover, like I did, that real security comes from partnership and love, not jewelry
17:55and designer clothes.
17:56Maybe this will teach you something you clearly didn't learn in business school.
18:00Never judge people by their current circumstances.
18:03You never know who's building something bigger than you can see.
18:06And more importantly, never burn bridges by treating people as less than you are.
18:12Come on, honey.
18:18What about the yacht, Lawrence?
18:19Damn the yacht, Lisa.
18:22What about the house?
18:25That's ridiculous.
18:26Most of these rich people, it looks like they're doing us a favor.
18:29I know, right?
18:30You'd think they'd be more generous with all the money they flaunt.
18:34Speaking of rich people...
18:37Hello, girls.
18:39I need a haircut, pronto.
18:40Uh, I am an important businesswoman.
18:43You know, I have a meeting later today and it's a big one, so if I get this partnership
18:47at my law firm, I'll be even richer.
18:49So I have to look incredible.
18:51Of course.
18:52What can we do for you today?
18:54Um, I need a haircut, just like this.
18:58Make it happen.
19:00Alright.
19:01Yeah.
19:01Let's do it.
19:12You know, this place isn't really what I expected.
19:15The decor, so...
19:17Outdated.
19:18I've read some reviews online, but honestly, I don't see what all the fuss is about.
19:22I've been to so many salons, places where I've seen famous people.
19:26You have to step it up if you want to cater to someone like me.
19:29You know, I just got back from a trip to Paris and the salon there was amazing.
19:33They treated me like royalty.
19:35I really expected something similar here.
19:38I'll do my best.
19:40I hope I can make your experience here just as special.
19:45Whoa!
19:46What are you doing?
19:47I'm sorry.
19:48You just sprayed water in my eyes.
19:49You can't just use cheap products on my face without asking first.
19:52How unprofessional.
19:53I'm so sorry about that.
19:55It won't happen again.
19:56Be really careful with those.
19:58I don't want to end up looking like a disaster.
20:00I promise.
20:01I'll be very careful.
20:05Alright.
20:06Here you go.
20:07I think you look amazing.
20:16What?
20:17What is this?
20:18This is not what I asked for.
20:20Actually, I think it looks just like the picture you showed me.
20:24See?
20:25That's a pretty close match.
20:27That looks nothing like me.
20:29Well, maybe it's because you don't look like the model.
20:32How dare you.
20:34This is completely unprofessional.
20:36I can't believe I stepped into the salon.
20:38Who do you think?
20:40I'm sorry.
20:41I just don't know what you were expecting.
20:43I can't believe you two would talk to me like this.
20:47You're two losers.
20:49Nobodies who can't even handle the amazing hair of a stylish and delicate woman like me.
20:55Oh my God.
20:56Oh my God.
20:57I can't breathe.
20:58Someone get me some water.
20:59I'm serious.
20:59Oh, yeah.
21:00Let me look for some water.
21:04I'm so sorry.
21:05Are you kidding me?
21:06This is exactly why I can't stand this place.
21:09You're all so clumsy and incompetent.
21:11I said I'm sorry.
21:12I can't believe I wasted my time here.
21:15Do you even know how to treat a customer?
21:17This is a salon, not a circus.
21:19Ma'am, it's just water.
21:20And I thought you were having a panic attack.
21:23Are you calling me a liar?
21:24You have no idea who you're talking to.
21:26I am a powerful woman.
21:27I can shut this whole salon down in minutes.
21:29You'll lose your pathetic jobs.
21:31I really think you're overreacting.
21:33It's not my fault you didn't like the haircut I gave you.
21:36You can't deny that it looks exactly like the one in the picture.
21:40Oh, really?
21:40Because from where I'm sitting, it looks nothing like that.
21:43You two are just jealous that you'll never be as rich or successful as I am.
21:47You did this on purpose.
21:48Ma'am, I assure you, I did not.
21:50You're both incompetent and blind.
21:52Whoa, you can't call Daphne incompetent like that.
21:55I know her.
21:56She's worked really hard to get where she is.
21:59Not everyone is rich like you, Layla.
22:01But that doesn't give you the right to treat us like this.
22:03We deserve respect.
22:05You deserve better.
22:06Why would I respect two unprofessional women like you?
22:10You should be grateful I can set foot in this dump.
22:12Grateful?
22:13For what?
22:14Being treated poorly?
22:15You think money gives you the right to belittle others?
22:18We're here to do our jobs and provide a service.
22:21If you don't like it, that's fine, but it doesn't give you the right to insult us.
22:25Look, if you don't want to respect us, that's fine.
22:27But we just want to get paid for the haircut and then you can leave.
22:32Pay?
22:33Pay?
22:34I'm not paying for anything.
22:35You've ruined my hair.
22:37I'm not going to the business meeting looking like a witch.
22:39A witch?
22:40That's a little dramatic, don't you think?
22:42Honesty is just hair.
22:44It'll grow back.
22:45You two are unbelievable.
22:48And if you think you can just walk out here without paying, you're mistaken.
22:51I'll be following you if that's what it takes.
22:54You can't be serious.
22:55Oh, she's serious.
22:57You may think you can bully us, but that won't fly around here.
23:02Hello?
23:04Wait, what?
23:07I'm getting fired?
23:10They don't even want to meet me?
23:16It wasn't a business meeting.
23:19I was just told I'm getting fired because of some tax problems.
23:24They didn't even bother to wait for me to sort that out.
23:26My assets are frozen.
23:27I can't pay for anything right now.
23:29Let's get this straight.
23:30You can't pay for the haircut because you're in financial trouble?
23:35That's really not our problem.
23:36We still have to get paid.
23:38I already told you I can't pay for anything.
23:40My credit cards won't work until I resolve the issue.
23:42Wait a minute.
23:44How about this?
23:46Yes.
23:46You can pay for the haircut by working one day in the salon.
23:50I like that idea.
23:52You can clean up the salon and then we'll call it even.
23:55You think this is funny?
23:56Because it isn't.
23:58Honestly, this is a little funny.
24:01You brought this on yourself.
24:03No, no way.
24:04I'm not cleaning anything.
24:06Do you even know who I am?
24:07I already told you.
24:08I am a powerful business woman.
24:10I'm very rich.
24:10I don't touch hair laying around the ground in this dirty salon.
24:14Really?
24:14Because it seems to me that you're not very powerful right now.
24:18Yeah.
24:19What's it going to be?
24:21Fine.
24:22Whatever.
24:24Alright.
24:25Great.
24:26I need to come through because I have the perfect thing for you.
24:30Come on.
24:32Start working.
24:40Oh, hi.
24:41Sorry.
24:41I'm Juliette.
24:42I was just hoping I could get a quick manicure.
24:44Oh, yeah.
24:45For sure.
24:45I mean, I'm just here for a quick polish change.
24:49Okay.
24:50Oh, sorry.
24:50Sorry.
24:52I'm just getting a manicure for my date later tonight.
24:54Oh.
24:54Great.
24:55Two people at once.
24:57Just what I needed to make my day.
24:59Hmm.
25:02Hi.
25:03I'm Juliette.
25:04Nice to meet you.
25:07So, got a date?
25:10Good for you.
25:11Yeah.
25:12I thought I'd treat myself before tonight.
25:15Hmm.
25:15Must be nice.
25:17Having time to treat yourself.
25:19Some of us don't have that luxury, as you can see.
25:22Well, the guy I'm seeing tonight, he might be the one.
25:26Good for you.
25:27You know, he's a good guy.
25:28He's so dreamy and handsome.
25:31He's also very polite and works as a nurse.
25:34So, he cares about people a lot.
25:37Sounds like a sissy.
25:39Ouch!
25:40Be careful, please.
25:41Hmm.
25:41Maybe you're the sissy.
25:45So, Patty, do you enjoy working here?
25:48Do I look like I enjoy working here?
25:51I hate this job.
25:53The only reason I'm still here is for the patient.
25:56Well, hopefully it has its good days, too.
25:58There must be some good clients that come in, though, right?
26:01I'm sure there are some people who make the day better.
26:03Not really.
26:04Most people just, like, are here to complain and act like they own the place.
26:08It's so exhausting.
26:10Okay, I get that.
26:13Could you please stay still?
26:15It's hard to do my job when you're squirming.
26:17Sorry.
26:19So, if you don't like work, you must have some great hobbies outside of here?
26:24Well, do you have a special someone?
26:26A man?
26:27Girl.
26:28Shut up.
26:30Oh!
26:31No, please!
26:32Be careful.
26:34This bag is really expensive.
26:36Oh, I'm sorry.
26:37Maybe if you weren't so busy talking about men and nonsense, this wouldn't have happened.
26:41Okay?
26:41It's like that.
26:42All you care about.
26:43Your silly bags, dates, and a man.
26:45As if there's nothing else in life.
26:48I'm sorry.
26:49I didn't mean to bother you.
26:50I'll just sit quietly.
26:52Yeah.
26:53Sure.
26:53Stop playing the victim.
26:55You know what?
26:55I know your type.
26:57You're just here to act all nice and then probably leave me a lousy tip.
27:01Can't deal with you.
27:04Alright.
27:05Go sit over there while your nails dry.
27:07I've got work to do.
27:17So, how's your week been?
27:19Oh, my God.
27:20Can we just do this in silence, please?
27:23It's just that, you know, sometimes chatting can make the time go by faster.
27:27It can be a long day, right?
27:29I don't need advice on how to pass the time.
27:31Thanks.
27:31I just want to do this job and go home.
27:33You know, Patty, I noticed you weren't too kind to Juliet earlier.
27:38Is everything alright?
27:39I know this work can be stressful sometimes.
27:41And if you need support, I'd be happy to help.
27:43And now you're a therapist, too?
27:45Look, just mind your business.
27:47You want to get your nails done today, right?
27:49Let's go.
27:50Alright, as you wish.
27:52What color do you want?
27:54Um, I was thinking something bright.
27:57What color do you like?
27:58I couldn't care less.
27:59Why are people so shatty today?
28:01Oh, my God.
28:01Can we just get this over with?
28:03What color?
28:04I understand, Patty.
28:07I just thought it might be nice to get to know each other a little.
28:09After all, we're both going to be here for a while.
28:11Yeah, well, I'm not here to make friends.
28:13This is my job.
28:15If you dislike it here so much, Patty, why do you keep working?
28:19I guess the managers are idiots.
28:21I can do whatever I want.
28:23Nobody notices the thing.
28:24Sometimes I take a little extra cash when I need it.
28:27Nobody's caught on yet.
28:29That's enough.
28:30I've heard all I need to hear.
28:33I'm actually the CEO of this nail salon chain.
28:36I came here today to get my nails done at one of my own shops to see how my customers
28:39are treated.
28:40Clearly, I'm not happy with what I've seen.
28:43Yeah, right.
28:45You're the CEO.
28:46Nice try.
28:47You don't look like a CEO to me.
28:49Actually, she is the CEO.
28:52I recognize her.
28:54Olivia's a well-known person in the beauty industry.
28:57She's even featured in this magazine right here.
29:06So what?
29:07Big deal.
29:07Are you going to fire me?
29:09Uh, yes.
29:10You're fired, but I'm also calling the police right now.
29:12You just confessed to stealing money from the salon.
29:15You can't prove I stole anything.
29:17Oh, I can.
29:18I've been recording everything.
29:20Since you were rude to Juliet because I sensed something was off.
29:23Look, wait.
29:24I'm sorry.
29:25This was just a misunderstanding.
29:26I didn't mean it.
29:27Just give me another chance.
29:29You're going to finish doing our nails the way we want before the police arrive,
29:33or things are going to get even worse for you.
29:35I'm not doing this.
29:37This is ridiculous.
29:43I'm not doing this.
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