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  • 6 weeks ago
This latest video brings together evidence from three separate recordings made in August 2026, all showing that maintenance standards on this Redrow estate remain far below what residents should reasonably expect — especially given the high annual fees charged by FirstPort. Despite repeated complaints, the same issues continue to appear month after month.

The footage shows that the block paving in the road has broken apart yet again, marking the third time in as many years that the same section has failed. Loose blocks have been left on the pavement, creating a clear trip hazard, with no sign that FirstPort has attempted to repair the damage or even remove the debris.

The video also highlights a hedgerow that continues to obstruct the pavement. Although parts of it have been cut back, large sections remain overgrown, including brambles at face height that pose an obvious risk of injury. Meanwhile, Community Property Care — the contractor hired by FirstPort — continues to focus on cutting already short grass rather than addressing these more pressing safety concerns.

Barrett–Redrow still owns the land and refuses to submit a Section 38 to the Council, preventing adoption and leaving residents paying rising maintenance fees for poor‑quality work. Despite the ongoing problems, Redrow takes a hands‑off approach, prioritising the sale of lucrative maintenance contracts to companies such as FirstPort rather than protecting homeowners’ interests.

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Transcript
00:01Hello and welcome to The Maltings. Yes, I'm back again with another video, which documents yet
00:09more poor, or frankly non-existent, maintenance standards by Red Row's chosen contractor,
00:15First Port. In this first clip I'm going to show you one of the block paving strips that are
00:21randomly dotted around the street, with this particular one now falling apart for the third
00:26time in as many years. So, when this block paving strip first fell apart, it took First Port roughly
00:37four and a half months to identify and fix the problem, all while a massive hole and dangerous
00:43hazard was left in the middle of the road. As you can see from the video, several blocks are missing.
00:50When I first reported this problem to Red Row, roughly two to three weeks ago, only two
00:55or three blocks had come loose. Now six have come loose, and they are often left either on the road
01:01or on the pavement, creating a hazard for both motorists and pedestrians. And the worst part is
01:08that First Port's chosen third-party contractor, Community Property Care, has been on site at least
01:14twice since I reported this problem. And not once have they come down to remove the loose blocks
01:21from the road or pavement, nor have they made any attempt to fix the issue. They've simply left them
01:26either scattered across the road or dumped on the edge of the pavement, and it has been left to myself
01:31and other residents to move them to a safe location.
01:42This second clip was originally recorded on 21 July 2026. It shows that First Port had allowed an entire
01:50pavement to become engulfed by vegetation, including dangerous brambles that could easily have caused a
01:56serious eye injury.
02:48As you can see, on 21 July the lower part of this pavement was completely obstructed by overgrown trees
02:54and brambles.
02:58This next clip was recorded on 24 August 2026, and after reporting the problem directly to Red Row,
03:05it appears that the message was, at the very least, passed on to First Port.
03:12But, as you'll see, First Port didn't do a particularly good job of trimming back the overgrown vegetation.
03:19They literally trimmed only the tree that had been completely blocking the pavement,
03:23while all the other vegetation, including dangerous brambles,
03:27remains in place more than a month after the problem was reported.
03:31And the most frustrating part is that there has been very little to do on the estate recently,
03:36because of the dry and hot weather. There has been no need to cut the grass,
03:40as it is literally dried out and shriveled, so there are no excuses for First Port's contractors
03:45not to have turned their attention to things like this overgrown hedgerow over the last couple of months.
04:19THIRD
04:46To be continued...
04:51And it's actually probably worse than before. You now have sharp branches that could easily
04:56cause an eye injury, especially if a child walked into them.
05:35In this third clip, a young child was actually injured in the park recently. I believe it
05:40may have been last month, or the beginning of this month. An exposed screw poking out
05:45from the wooden boards punctured the child's foot next to one of the benches.
05:56Here are some still images that were posted on the Malting's Facebook page.
06:23So, what happened here was that one of the original wooden stakes used to hold the gravel
06:28boards in place had rotted away, exposing a rusty screw. And yes, it is not easy to identify
06:35such risks, but as I have repeatedly demonstrated over the last several months, the standard
06:41of work carried out by First Port and their chosen contractors is absolutely appalling,
06:46despite the high maintenance fees of nearly £400 per year that every household on the
06:52street has to pay. So it is no surprise that a rusty screw was left exposed in the park area,
06:58which unfortunately ended up injuring a child.
07:02That pretty much wraps everything up for this video. Until the next time, thanks for watching
07:07and goodbye, for now.

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