This video documents several months of observations on a Redrow estate where FirstPort and their contractor, Community Property Care, continue to deliver maintenance that falls well below a reasonable standard. A key example shown is an entire pathway that has been left to grow completely over with vegetation, despite contractors visiting roughly every two weeks. Instead of tackling the areas that genuinely need attention, they repeatedly cut already short, dry grass while the real issues are left untouched.
As highlighted in previous videos, there is no visible oversight from FirstPort or Barrett–Redrow, who still own the land. Neither party appears to attend the site to ensure that work is carried out properly, yet both are quick to collect fees and identify repairs that every household is expected to pay for.
Barrett–Redrow’s refusal to submit a Section 38 to the Council means the land cannot be adopted, forcing residents to pay high annual maintenance charges on homes sold as “freehold”. These lucrative contracts are then sold to companies such as FirstPort, whose poor standards and rising fees leave homeowners feeling exploited. Despite the ongoing problems, Barrett–Redrow take a hands‑off approach, prioritising the sale of these contracts over the interests of the people living on the estate.
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