00:13Good afternoon. Welcome. Just one today. Wait, where are you from? I'm from Russia originally.
00:22I've been here for eight years now. I don't want to be sued by someone like you. I want an
00:27American
00:28waitress. Get someone who can speak proper English. Oh, no, I've worked here for three years,
00:34ma'am. I assure you I'm perfectly capable of serving you. I'm a paying customer. I shouldn't
00:39have to deal with people who can barely speak the language. Right. Do you mind? This is a private
00:45conversation. It's hard not to hear when you're being so, so loud about it. Is there a problem here?
00:52Yes, I'd like a different server. Preferably someone American. Well, Lydia is one of our best
00:58servers. We don't reassign staff based on customer prejudices. This isn't about prejudice. It's about
01:04communication, about standards. And Lydia speaks perfect English better than most native speakers
01:09I know. Proper sentence structure. The staff assignment won't be changed based on nationality
01:14or accent. Good for you. It's hard to mind my own business when someone's being openly discriminatory.
01:21Okay, fine. I'll accept our service, but I expect it to be exceptional. Any mistakes and I'm filing a
01:29formal complaint. I want the pasta salad, but I want the tomatoes diced, not sliced, no onions,
01:36light all the cucumbers, extra carrots, grilled chicken on top, and make sure it's not dry.
01:40All right. Pasta salad, tomatoes diced, no onions, light cucumber, extra carrots, grilled chicken,
01:46moist. Anything else? Dressing on the side. Actually, no, two dressings, French and balsamic,
01:55and bring extra croutons separately. Of course. And I'll have that out shortly. And make sure the
02:01chicken is grilled, not baked. I can't stand dried chicken. Grilled, moist, and perfectly seasoned.
02:09Perfectly seasoned? You wouldn't even know taste if it hit you in the face. Wow. Some people really
02:15have no shame. Excuse me? Nothing. I was just commenting on how thorough you are with your
02:21criticisms. No, mister, please. This isn't your table. Just saying the truth. I don't know why anyone
02:29would hire people like you. This place is going downhill. Ma'am, I can assure you our standards are
02:35very high. Get standards. You wouldn't recognize them if they were spelled out in bold. I can't just
02:42sit here and watch this. No, no. Just let it vent. She's harmless. I hope you understand. I'm,
02:48I'm not here to be polite. I expect excellence, and if it's not, someone's going to hear about it.
02:55Understood. I'll take care of everything exactly as you requested. Diversity hires, always lowering standards.
03:11Here you are. Pasta salad with your modifications dressing on the side. Oh, the chicken looks a little
03:21dark, and um, these tomatoes are not diced. But I guess it's fine. I'll need more napkins,
03:34um, and my water is not even here yet. So, um, yeah, take care of that. And um, it's freezing
03:40in
03:41here. Could you just adjust the temperature for once? Yes, I'll let the manager know about the
03:45temperature. I shouldn't have to wait for the manager. You should know what to do. And honestly,
03:49the table being right here by the draft from the door is not okay. Can someone else at least close
03:55it?
03:55I shouldn't have to sit here in a chill. I'm gonna get sick. Honestly, do you even know how to
04:00prioritize the
04:01table? I don't think you do. I just. Excuse me. Oh my God. Are you kidding me right now?
04:18Look at what you did. Oh my God. This bet costs more than most people make in a month.
04:22I'm really sorry. That was an accident. I will pay for any cleaning that needs to be done.
04:27You'll pay? You think that this makes it okay? This is disrespect. This is complete incompetence.
04:34This is your fault. Uh, what happened here? Oh, I, uh, I knocked over my own water. It's
04:41totally my fault. I apologize. It has nothing to do with your staff whatsoever. Your server's poor
04:47service is absolutely to blame if she was doing her job properly. Ma'am, accident's happening.
04:54All right, our customer is taking full responsibility. Lydia did nothing wrong.
04:57Worship back actually damaged. But that's not the point. It's the principle. Look, I've apologized.
05:04I kind of feel like you're making a scene now over a few drops of water. Of course. Men always
05:09stick
05:10together against women who demand proper service. This is more about a customer verbally abusing my staff
05:16and other customers over something that wasn't her fault. I need you to lower your voice, calm down,
05:22and remain at your table. But we need to discuss whether you should continue dining here.
05:26Oh, I'll stay here. But only because I'm considering the management's reputation here.
05:32And let me be clear, I'm not done. Terrible service. Absolutely terrible. Since your server clearly can't
05:40handle simple tasks, you can bring my water, personally. Fine. I'll take care of it. She's
05:46impossible. I hope that your shift ends soon. Thank you. Some days are harder than others.
05:52And make sure the ice is in my water and it's fresh. I can't drink warm melted ice. I mean,
05:59really, how do you run a restaurant like this? Ma'am, please. Fresh ice is already on the way.
06:06You're getting a new water. Let's not escalate this further. Everything about this place is beneath me.
06:12Just wait until I tell everyone I know about this. If you tell anyone, they will probably laugh at you.
06:18Excuse me? Did you just speak to me? Sir, please, let me handle her requests. Finally.
06:26Here's your check. Thank you for dining with us today.
06:32Tips are for good service. Since the service was subpar today, there's no tip. Maybe if you focused on
06:39doing your job properly instead of whatever else you're doing, you'd earn better tips. Maybe restaurant
06:46work just isn't suited for you. Your limitations, your... I've watched your behavior all evening.
06:53You've been discriminatory, demanding, and completely unreasonable. I'm disgusted.
06:58You have no right. Lydia provided excellent service. She was attentive,
07:03patient, and professional far beyond what you deserved. The only problem here was you.
07:09This is the tip you earned through your exceptional service and your remarkable patience with a customer
07:16who didn't deserve either. Thank you. Thank you so much. You have no right to interfere. I'm the customer.
07:25My opinion is what matters here. Yeah, you need to leave. Now.
07:30What? Why am I being kicked out? I pay for my meal. I have every right to be here.
07:34You demonstrated discriminatory behavior from the moment you arrived. You harassed my staff,
07:38you caused multiple disturbances, and you created a hostile environment. So I am refusing you service.
07:44You need to leave immediately or I'll call the authorities. This is discrimination against me.
07:49I'll leave terrible reviews. I will report you. You can leave whatever review you like, but you actually
07:55need to go. Fine. I will never come back here. We appreciate you for informing us of that. We'll hold
08:02you to it. I'll sue you. You'll hear from my lawyers. This is outrageous.
08:07Yes. Hey, I'm sorry you had to endure all that. Listen, you handled it with grace and professionalism.
08:20It was honestly incredible. So effective immediately, you're getting the raise. All right. I've been
08:24planning to promote you to senior server anyway, but tonight proved that you're more than ready. So the
08:29raves comes with a formal title and a significant pay increase. Thank you. Thank you so much, Will. And you.
08:37Thank you for your support for the generous tip and for standing up for what's right. Your meal tonight
08:43is on the house. All right. Customers who stand up for their values are exactly the kind of people
08:47we want here. I appreciate that. I'll definitely be back. This is clearly a restaurant with its priorities
08:53in the right place.
08:55You
08:56You
08:56You
08:57You
09:00You
