00:00Yeah, yeah. Well, and so, obviously, I think your background, right, is in training language and speaking. And why is
00:11that important? I'm sure you've got some good data in and around if someone is going to be involved in
00:18customer service, lead gen support, anything involving verbal communication, why do you want someone that sounds very neutral?
00:28Does that really have a big impact on outcome?
00:33Well, yes and no. Some of the most famous actors in Hollywood did have a slight accent. Could be British,
00:38European, or, you know, it could be, once again, anything to enhance the speaking. A language is grammar, vocabulary, and
00:47also phonetic delivery. As I mentioned before, it could be a beauty mark when someone speaks.
00:51But to me, I just want to make sure that somebody is, if somebody walks into the call center, Josh,
00:58and they're bilingual, like myself, obviously, it shows structure and discipline and cognitive skills, almost like the karate kid practicing
01:06without Mr. Miyagi.
01:07You have to practice sometimes outside the classroom to become a master. And so, when they come to me, I
01:13really take this delicate sort of impressionable early 20s sort of career building momentum and emphasize a thesaurus.
01:23So, instead of just making phone calls and being aggressive, you and I, Josh, can be more assertive.
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