00:00I fell in love in Costa Rica, married a Costa Rican girl. And so she and I started the business
00:03together. So that was a wonderful thing to have. But journeys really, you can't really look at it
00:10from the financial aspect, because if that's all you're chasing, there's a thousand ways to make
00:15a dollar. I believe that if you're capable of helping others grow and finding some sort of
00:21fulfillment, so you're not compromising any sort of ethics, then you could be very lucky and you
00:26can have a luxury trade. But a lot of people use call centers. I didn't create a call center.
00:34I've created an environment because you and I see the movies and a lot of people might think that
00:39telemarketing is a transitional job or they don't want to do it. But my friend, if we're selective
00:44of the campaigns that come in here, we give the individuals that work with me the proper resources
00:50and we coach them and monitor and be a mentor, there's no reason why their earnings potential
00:59could be limitless. So as long as people still need to speak with someone and not just send an email
01:05or work through chat, I believe that my industry not only will be there long term, but if somebody
01:12really invests in active listening and engagement and customer experience, there's a very good chance
01:17your company is going to grow through referrals and upsells and client retention. So this stuff is
01:23very important. It's just not a one in a done sort of phone call. We're really looking for long term
01:28relationships with our clients.
Comments