00:00awesome. So right now, how has been the journey for you? Like this whole entrepreneurial thing,
00:06how has it been for you? What lessons have you learned along the line? And just share with us
00:11what you have learned in all your years of being an entrepreneur. Well, that's a wonderful question.
00:16First is I was very true to myself. I got a return on investment on my education because a lot
00:21of
00:21people study something and don't use it. So I am using my communication in Spanish. And secondly,
00:27being a guest in this country, it was a wonderful experiment. I got a chance to see
00:32different cultures, traditions, and the fact that I was embraced here and I was able to feel
00:38comfortable enough to start feeding families and to try to grow a business. That was a nice spiritual
00:43thing as well. I fell in love in Costa Rica, married a Costa Rican girl. And so she and I
00:47started the
00:48business together. So that was a wonderful thing to have. But journeys really, you can't really
00:54look at it from the financial aspect because if that's all you're chasing, there's a thousand
00:59ways to make a dollar. I believe that if you're capable of helping others grow and finding some
01:05sort of fulfillment, so you're not compromising any sort of ethics, then you could be very lucky.
01:11And you can have a luxury trade or... But a lot of people use call centers. I didn't create a
01:17call
01:18center. I've created an environment because you and I see the movies and a lot of people might think
01:23that telemarketing is a transitional job or they don't want to do it. But my friend, if we're
01:28selective of the campaigns that come in here, we give the individuals that work with me the proper
01:34resources and we coach them and monitor and be a mentor. There's no reason why their earnings
01:43potential could be limitless. So as long as people still need to speak with someone and not just send an
01:49email or work through chat, I believe that my industry not only will be there long-term,
01:56but if somebody really invests in active listening and engagement and customer experience, there's a
02:01very good chance your company is going to grow through referrals and upsells and client retention.
02:07So this stuff is very important. It's just not a one-in-a-done sort of phone call. We're really
02:11looking for long-term relationships with our clients.
02:14Okay. That's a very, very, very cool story you've got over there.
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