00:00According to Forbes, business owners make a common mistake of telling their employees what they want rather than listening to
00:07their needs.
00:08Apparently, the age-old saying goes, when you talk, you're doing nothing more than telling people stuff you already know.
00:16But when you listen, there's a good chance you will learn something new.
00:20In a 2021 study conducted by Oracle and Workplace Intelligence, 87% believed their company should be doing more to
00:28listen to their needs.
00:29A Society for Human Resources Management 2019 survey found that almost 25% of employees didn't feel safe voicing their
00:38opinions.
00:39It's perhaps time you found ways to listen through multiple channels.
00:43Watching can help, too, in terms of body language and ask more questions.
00:48Dave Conrad wrote, the bottom line is that people want to be heard.
00:52When decisions are made without getting input from people, they tend to hold back their ideas and take less initiative
00:58to make improvements.
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