00:00Five Guys employees were so stressed out during the chain's BOGO promotion that the CEO gave them $1.5 million
00:05as an I'm sorry gift.
00:07Five Guys turned 40 on February 17th, and to celebrate, the chain had a buy one get one free burger
00:13promotion.
00:14Normally, you would go in, buy a burger, get one for free.
00:17However, this time around, workers were so overwhelmed because lines ran out the door, people were waiting in line for
00:23hours, and food just simply ran out.
00:25I spoke to Jerry on the phone, who started Five Guys in 1986 along with his wife Janie and their
00:30five sons.
00:31That's where the name comes from.
00:32Jerry felt really bad for his employees.
00:35Five Guys expected the promotion to increase sales by 20%, but by the end of the day, sales were up
00:40130%.
00:42Jerry felt like he screwed up, and he genuinely felt bad for his employees.
00:45And after seeing what his employees went through on the front lines, he felt like he owed them this $1
00:50.5 million bonus.
00:52Not only did he want to make it up to his employees, he also wanted to make sure customers felt
00:57happy too.
00:58That's why they ran a 40th birthday afterparty on March 9th through 12th.
01:03And we made sure that the promo still was active, so anyone who didn't get their burgers now had a
01:08chance.
01:09Although the chain doesn't have any future BOGO promotions announced, you can bet that Jerry won't ever let the BOGO
01:16birthday burger bedlam happen again.
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