00:00so walk us through a little bit as the business was growing and expanding and evolving how you
00:05know how to or what kind of were those opportunities or i don't know opportunity
00:09in a good way but to take the fast track or the quick money and also you know how did
00:13you
00:13deal with those it's like the apple in the garden of eden do you bite it or do you not
00:20and as much as i wanted to grow my business i'll tell you what the majority of the
00:25prospecting inbound calls that i got i rejected it's for multiple reasons one is i think they
00:32had unrealistic expectations b it was very gray area and i was not going to be their phone guy
00:38or it just wasn't a good fit and as much as i want to impress you and my family of
00:44the new business
00:44you get i think devin you'd be you know happier with me for the business i turn away and it's
00:52a
00:52small country it's a catholic country and i just want to make sure that i preserve my reputation i
00:58i have nothing against these five industries but i will mention to you they have centers here it's
01:04sports books casinos stocks pharmacies and sweepstakes we don't do those and so to ask about
01:14fast money sure i can get someone whose lack of preparation is now my emergency they have a sense
01:20of urgency they have problems that the 10 other call centers that they use prior to me and what's
01:26the difference in me all you're going to do is have some supervisors screaming at us cursing at us and
01:30causing attrition and so really it's about the reverse almost like you counsel when you're speaking
01:36with your clients you want to make sure they're being forthright with you and you're going to win
01:40the case i got to make sure you're giving me the proper resources to present it to the labor pool
01:45and also that i can fulfill your needs it's it's not that i don't want your account i love the
01:49money
01:49but ethically i got to make sure you got enough gas to get to the beach and you know i
01:55sometimes have
01:56to be forthright and a straight shooter with people and
01:59you know i have to pay on
01:59ourselves
01:59there
01:59actually
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