00:00Sometimes just the odds are not in your favor. And, and so for me, I don't double down on bad.
00:07If I have a hard time looking in someone's eyes, we're kind of ruined. I mean, I understand that
00:12life happens, but deliberately hurt me, or you had a moment to really think about the consequences
00:19of your decisions and realize that a relationship isn't worth it. We're good. I'm never going to
00:25beg. And, and so for me, some of my setbacks have been my investment individuals that I thought
00:33had fidelity and were going to be with me. But then again, it's also maturity. You know, that's,
00:41that's part of growing up is accepting those sort of hits. And it's not what happens to you,
00:46my good friend, it's how you react to them. And, and I like to judge good character during chaos,
00:52because being from Philadelphia, I really did not have impulse control. I'd be the first person to
00:59throw snowballs at Santa and tell you to have yourself. But since I've grown up, moved abroad
01:05and seen something, it's readjusted myself to a little bit more of a center and a balance. And
01:12I guess I take more breaths and I listen more and, and just hopefully by allowing somebody to refocus and
01:22get into the now, they might snap out of it and realize that an apology is needed. Someone needs
01:29to take a timeout or possibly the following day. And I've seen this multiple times where people will
01:35knock on my office door, ask to speak with me, apologize. And, and the kind of thing where they
01:42just want to start again. And they realize they shed some skin and if capable, they can learn from that.
01:48And I guess we could do a podcast on all the times you and I got in trouble and broke
01:52windows and
01:53got sent to the principal's office. But I also see myself and other people that have that sort of
01:59thing in their eye. They realized they made a mistake. It wasn't intentional and they just want
02:06to know how to get better. And that's been good for me. It's put a lot of my past to
02:12rest where you
02:14don't have a heavy heart, where you could almost forgive yourself for your discretions in the past
02:19by fixing things in the present. And that's how I've been able to do this, my friend. That's my
02:29psychology, philosophy, and balance to preserve. Because you're talking about a call center,
02:36large attrition. And I could have quit a long time ago. But I do this still because of the art
02:47of
02:47speech. I think it's funny how people are loving to text and to chat and prefer not to speak with
02:53people. While I believe that the best relationships are interpersonal when people are really are anchoring
03:01and communicating. So maybe it's a buggy whip or passe or just a fading flower. But damn it,
03:08I will try to continue this song and dance as long as possible. Because I believe that these are the
03:15sort of soft skills that can enhance somebody's life outside of the office to help grow. And so that's my
03:23mission. That's my vision quest. It's not about money. I've made enough money. Golden jewels lose its
03:31luster. What am I looking for right now? I'm looking to pay it forward and to, I guess,
03:37recenter myself at a second stage of life now, Devin. And I hope that makes sense.
03:45No, it definitely does. It was a great insight as to how to continue to stay excited within the
03:52business and last it out and enjoy it along the way. So definitely great piece of advice. Great takeaway.
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