Is remote work just slacking_

Richard Blank

Miller IP Law presents The Inventive Experts Podcast. Art Of Speech Expert Advice For Entrepreneurs with Richard Blank  "The Inventive Expert" (often subtitled "Where Smart Founders Share Their Cheat Codes") is a podcast hosted by Devin Miller that focuses on entrepreneurship, business growth, and legal strategies for startups. It features interviews with founders and industry experts discussing actionable advice, such as hiring, team dynamics, intellectual property, and scaling, to help entrepreneurs avoid common pitfalls.  The one myth in the telemarketing industry is that every single telemarketer calls you during dinner. That is absolutely not true. Not every vertical sales talk is high-end real estate. There are some incredible individuals out there that making receives phone calls and do it ethically. They really are artists of speech, they really have honed their crafts and they believe in it.  Welcome to Miller IP Law - your friendly partner in safeguarding innovation for startups, side hustles, and small businesses!  We're not your traditional law firm - we're all about making legal protection accessible and approachable for entrepreneurs like you.  We are a nontraditional law firm focused on helping startups, small businesses, garage inventors, side hustles, and individuals protect and grow their businesses with affordable patents to protect inventions, trademarks to protect brands, and copyrights to protect creatives.  In this episode of The Inventive Experts Podcast, hosted by Devin Miller of Miller IP Law, guest Richard Blank shares his expertise on the "Art of Speech" and its critical role in entrepreneurial success.  Key Discussion Points The Art of Speech: Blank, the CEO of Costa Rica’s Call Center, discusses how communication skills—including phonetic micro-expressions and active listening—can be used to build meaningful business connections. Entrepreneurial Journey: The conversation explores Blank's path from a language major to leading a multi-million dollar BPO empire, emphasizing resilience and mentorship. Corporate Culture: Blank highlights the importance of fostering a "family-style" workplace culture and maintaining accountability to drive high performance. Soft Skills & Sales: Practical advice is provided on using emotional intelligence and self-awareness to navigate tense negotiations and improve telemarketing outcomes.  https://youtu.be/fWpandBrocY

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00:00you know whether or not you're going to get that productivity in other words and

00:02all you know without calling on the person's name i always have to laugh because i read

00:06a linkedin post about you know something their their intent was is to highlight the merits of

00:12working from home and they say you know how great it is i sleep in later i will get up

00:16i'll have

00:17breakfast with my wife we'll go on a walk and then i'll go into work for a couple hours and

00:21then i go and do a ride on my bike and exercise and then i'll work a couple more hours

00:25and i

00:26usually knock off early to go play golf and you know to that one you know that individual saying

00:30this is life is great and i love working from home and yet a lot of the employers i know

00:33are saying

00:34it sounds like he's working for four hours a day and i'm paying him for eight hours a day and

00:38you

00:38know how is this fair and i'm not getting the productivity and so i think that people are

00:42trying to figure out how do i keep the culture and also how do i keep productivity up any thoughts

00:48on

00:48that or how you might deal with that it's the worst is to keep score and to do tit for

00:53tat it's almost

00:54like the commissioned artist sure they'll produce some artwork for you but when they're not being

00:59paid and they're not on a time constraint they'll do well i used to have a professor in college that

01:05would allow you to take more than class time if you wanted it you didn't need 50 minutes if you

01:09wanted to spend two three hours there as long as you're not cheating you could take your time and

01:14write your composition and i thought that was fascinating because just by reducing that sort of

01:20pressure i did better but let's talk about your golfing friend that works four hours a day

01:25is he your top producer he's not mine i'll just put it i'll put it as is he the man

01:32because there

01:33are perks that come with that if somebody that puts in 40 hours a week can't match what this guy's

01:38doing

01:39in 20 say what you want to say there are people out there that are just incredible scratch golfers

01:45and and so i am willing to as long as they are giving what the company wants and they're not

01:52cancers to the company and they're not producing bad habits in others then i believe that i can work

01:59with somebody like that but if

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