00:00I got my last thing I close out with. And you can take as long as you want with these
00:05questions,
00:06right? My three what's. All right. And so the first one is, what's an opinion you have
00:12in your field or outside of your field that would be considered unpopular?
00:19There is a huge misconception of telemarketers, misconception of CEOs and people sometimes give
00:28business owners a bad rap. You've seen Boiler Room, Wolf of Wall Street, Glen Gallery. There's
00:33nothing wrong with people selling stock in this sort of verticals. But what you see in Hollywood
00:37is sometimes not what is really the reality at a call center. And also being a CEO of a company,
00:42I have leveraged Tony, I could hire and fire you, make or break you. And some people like this sort
00:48of position to make people cry, deface them, you know, really show your strength. That's the actually
00:56the quite opposite. I think once again, you should be working with people to have that sort
01:01of synergy. And finally, telemarketing, there's a lot of people out there that not just work at call
01:05centers, but make and receive calls for companies. And as long as you show active listening, as long
01:12as you have your rebuttals, as long as you ask for clarification from people, in order to avoid any sort
01:19of rabbit holes, and especially positive escalations, where if you're speaking to somebody prior to being
01:24transferred to a decision maker, making sure verbally how incredible that person was and
01:29following it up with an email written. So if you ever have to call a company back or speak to
01:34an assistant to a principal, that individual is going to say, Tony, thank you so much for telling
01:39the principal how great I am. I can't wait to add to your momentum and transfer the call. And so
01:43these are the sort of soft skills that won't compromise your ethics or values, but will
01:49definitely increase in job fulfillment. And so if anything and nothing, and you're hearing my
01:54passion behind this, I don't need to prove anything to anybody. But once I can show you
01:59what's, you know, in the kitchen and under the hood, maybe I am going to break some of these
02:04stereotypes and misconceptions of what it's like to do telemarketing as CEO in a call center.
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