00:00Frustration boiled over at the ophthalmology clinic in St. James this morning as one woman complained about long waiting hours
00:07and missing patient files.
00:09The woman said she arrived at the clinic with her elderly mother before 6 a.m., but by after 10
00:15a.m., staff were still unable to locate her mother's medical file.
00:19The woman described the situation as unfair treatment to the elderly.
00:25This is the orthopedic place in St. James, where most times the elderly come to get attended to.
00:35I have been here with my mother before 6 a.m. this morning.
00:41It is after 10, it is minutes 11, and they are now telling me that they cannot find her file
00:48after she's been sitting for so many hours.
00:53I was waiting to be attended to, and this is not the first time.
00:58The first time I came here, they left here after 2.
01:04Right? Something needs to be done because it is very, very sad that the ageable people have to come here
01:11and sit for hours and then to be told they cannot find your file.
01:15Where are the files to be? They have a hole in the ground? Where are they going?
01:21She is now calling on the Ministry of Health to address the issue, saying that while health care may be
01:27free, patients should not have to suffer to receive treatment.
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