- 12 hours ago
Category
📺
TVTranscript
00:00At Toronto Pearson Airport, gate crew race to locate a passenger traveling with a deadly weapon.
00:06If you are here, please come and see me here on the front.
00:09Suspicious characters lurk in restricted zones.
00:13These people have no right to be here. They're acting very strange.
00:18A medical emergency summons the safety team.
00:22We're going to head over to the emergency response gate where we get the ambulance.
00:24And some unwelcome visitors find themselves on a live runway.
00:31The coyotes are to the west of me. They're not in a good spot at all.
00:37This is Canada's biggest gateway to the world.
00:41An elite force of 50,000 working non-stop.
00:44A lot of departments that sit here are like marionette puppeteers and make sure that everything happens.
00:50Keeping flights across six continents moving while battling the elements.
00:55That's what we get paid for, to do the impossible.
00:59And facing the unexpected.
01:01There's a medical call going on right now on an aircraft.
01:03And they're doing it around the clock to keep Toronto International on track.
01:08Toronto Pearson International Airport is Canada's busiest global hub.
01:24And it relies on a team of dedicated professionals who work tirelessly to ensure the comfort, safety, and security of more than 45 million passengers who pass through the airport each year.
01:36Keeping the runways clear of intruders is the job of the wildlife department.
01:46Victor Sully?
01:47Go ahead.
01:49Hey, I'm at Echo Yankee. Have you seen anything yet?
01:53No, I haven't seen a single one move through.
01:55This morning, wildlife control officer Sully Mamla is on a stakeout, looking for a wily pair of intruders.
02:04So right now, our team is going to sit tight, kind of scan around and see if we can see the coyotes.
02:09It is still dark out and hard to see.
02:12As the sun rises, Sully tries to locate two coyotes who have been reported lingering dangerously close to an active runway.
02:22What we don't want to do is we get out onto the maneuvering area and we push the coyotes in the wrong direction.
02:29A big concern is the coyotes moving closer to the runway, which has a plane taking off or landing every couple of minutes.
02:36If the coyotes end up on the tarmac, air traffic control could be forced to shut down the runway.
02:45With traffic building up in the morning rush hour, there's an urgent need to locate the coyotes.
03:13Sully gets clearance from the tower and heads onto the taxiway for a closer inspection.
03:20So we're currently on taxiway Charlie, which runs parallel to runway 24R.
03:26This is the area where the coyotes were last seen.
03:28The grass over by the south MPSV, there's right by that remote.
03:33The coyotes are right next to runway 24R.
03:37Sully needs to push them to the creek south of the airfield,
03:41where they no longer pose a threat to aircraft operations.
03:46My counterpart actually has a visual.
03:48We're hoping we can get up there and hobble up.
03:52Coyotes can run at up to 40 miles per hour, so Sully will have to be quick.
03:57Okay, I see the coyote right over there.
04:10We've got two of them, and they're moving in the same direction.
04:14Matt, they're between Delta 5 and Delta 3.
04:16Roger, hopefully this aircraft is on Delta 3, which is on the back.
04:25The noise from the engines doesn't deter the stubborn canines.
04:30They're now alongside the runway, within a couple of feet of the tarmac.
04:34Every pilot in the facility is recording the coyotes.
04:42Tower of Birdman 7-1.
04:43Birdman 7-1, tower, hello.
04:45Proceed on from 06 left, and just short of Delta 3.
04:49On to 06 left, short of Delta 3 from Birdman 7-1.
04:53Air traffic control clears Sully to drive on to the live runway
04:57to try to scare off the coyotes.
05:00He will only have a short time before the next aircraft is due.
05:03So we're now on the active runway,
05:07hoping to get the coyotes off the active runway and into a safer spot.
05:16We have an aircraft about three miles out.
05:24Sully has to move the coyotes before the 737 makes its final approach.
05:29If he doesn't get to the coyotes in time, the plane will have to abort its landing.
05:37Keeping airport operations running smoothly is a huge multi-department effort.
05:55And there's one group of unsung heroes whose work ensures the airline passengers have a clean and comfortable flight.
06:02The cabin groomers.
06:03Manager Tracy Morrison will be supervising a team of 20 groomers
06:11as they tackle a fast turnaround, long-haul flight.
06:15So we do have quite a few tight tow times today, starting with Sao Paulo.
06:20So we will be on board with you.
06:22As per usual, safety first and always, guys.
06:24A tight tow time means the plane is not scheduled to stay at the gate for long before being towed off.
06:32Radios, if I could please ask you to continue to leave your radios on and that we're paying attention.
06:37The groomers divide the work up, each concentrating on a specific section of the plane,
06:42such as the aisles, galleys and the toilets.
06:45Okay, does anybody have any questions?
06:47If you need us, we'll be on radio.
06:49Be safe out there, guys.
06:50Let's have a good day.
06:51The last passengers have just disembarked this morning's arrival from Sao Paulo.
07:00Good morning.
07:01With 300 seats, six galleys and seven toilets, the groomers have their work cut out.
07:07In just 35 minutes, the next group of passengers will be wanting to board the aircraft.
07:13All crews can now come on upstairs.
07:16And it's the groomer's job to ensure the cabin is spotless when they do.
07:21This includes removing trash, restocking amenities, and cleaning and sanitizing the restrooms.
07:27So long-haul flights tend to come in a little more messy than, let's say, a short-haul domestic flight.
07:34Just for the simple fact that you have human beings on an aircraft for 10 or 12 hours,
07:38there's meal services, snacks, and things end up on the floor.
07:42These ladies and gentlemen have been doing this, a lot of them, for a very long time
07:46and have become very, very proficient in what they do.
07:49I often say to them that they're miracle workers, actually.
07:53One of Tracy's stalwarts is Rowena Lovelace, who originally wanted a more high-flying role at Air Canada.
08:01I migrated from Jamaica to Canada at a really late stage in my life,
08:06and this was my first job after migrating here.
08:10I applied, actually, to become a flight attendant.
08:12And then when they called me, they said they had a spot open as a groomer.
08:17At first, I was like, no, I don't want to be a groomer.
08:21And then when I came here, I became really happy with my job.
08:25And when you're finished and you look at just how quickly you'll get it done,
08:30and just to see how clean and beautiful it is and the satisfaction that I get,
08:35I decided to stay.
08:36And I'm here, and I'll retire here.
08:40I love my job.
08:42Inevitably, passengers will have accidents, whether it's a spilt drink or dropped food.
08:48But no one wants to spend 10 hours sitting in a soggy seat.
08:52Yeah, so here we have a wet seat cover,
08:54so I'm changing it so that the passengers can have nice, fresh seats to go on their travel.
09:01Karen is one of a few specially trained groomers
09:04who are able to recover or even replace seat furnishings in a matter of minutes.
09:09Maybe water spilt or something.
09:12Could be chocolate.
09:14I've got another one, so I'll be changing this one.
09:17It's all siled again.
09:19Departing passengers also leave in their wake
09:22a veritable Aladdin's cave of misplaced and forgotten treasures.
09:26We find everything.
09:28People leave everything.
09:31Their underwears, their false teeth.
09:36They leave everything.
09:39People leave everything on the aircraft.
09:42I found wedding rings.
09:44What was the purpose of people taking off their wedding bands?
09:46I don't know, but we find it.
09:48So we've clearly had a passenger that has put their running shoes
09:52or changed their shoes and left them here on board.
09:54They will be taken to the lost and found department.
09:57One of the most important things for me to get back to passengers is stuffed animals.
10:01You can tell when they've been loved and a child needs to be reunited with their buddy.
10:08Ten minutes in and the pressure is on
10:10as the groomers have yet to make a serious dent in cleaning up the mess.
10:15Sometimes the ground time, the time that it comes in with the time that it goes out,
10:18you're like, how are we supposed to get this done?
10:20While her team continues to spruce up the passenger areas,
10:24Tracy takes the opportunity to inspect an area of the aircraft rarely glimpsed by the public.
10:29So on this aircraft, we actually have two cabins,
10:33which most people don't actually know about.
10:35And this is where the crews would rest during the flight.
10:38Some of these flights can be 17, 18, 19 hours.
10:41And this is where the captain or the first officer would actually take their rest period.
10:46So they have two full bunks where if they do need a rest period,
10:51this is where they would take that rest period.
10:54The crew rest compartments are located above the main cabin in the upper fuselage.
10:58You can see there is one seat that is provided with an entertainment system.
11:03If they just want to sit and maybe read a book, catch up on the news or so on,
11:08or they just want to take a couple of moments to rest.
11:11From areas seldom seen to ones frequently visited,
11:14the groomers take it in turns to clean the toilets.
11:17Today, Tiffany Channer drew the short straw.
11:20There's a horror story where I had to wear a hazmat suit because it was so bad.
11:25It was all over in the back of the toilet, splashed up on the back part, everywhere.
11:31I had to put up the hazmat suit, everything, go on there and clean from top to bottom.
11:37The groomers have hazmat suits at their disposal for particularly unsanitary situations,
11:42which could impact their own health.
11:46Does a horror sequel await Tiffany behind this closed door?
11:53On runway 24R, a pair of wily coyotes have decided to play chicken with landing aircraft.
12:00Birdman 7-1, the coyotes are to the west of me.
12:05But with a flight inbound, wildlife control officer Sully has only minutes to move them on.
12:12They're not in a good spot at all.
12:15If the runway isn't cleared imminently, the plane will be forced to abort the landing and circle back.
12:26Coyotes are very persistent.
12:28We can't give up the chase.
12:30Sully drives close enough to the coyotes to scare them away from the active runway before the plane lands.
12:45They have cleared the active runway.
12:49They are moving to a better spot.
12:52But they could still be a threat.
12:55There's an aircraft that is actually about to use the high-speed exit that we are on.
13:00All right, Matt, they have crossed six right and six left.
13:08They're heading over towards Charlie.
13:10All right, copy that.
13:11Stay where you are in case they backtrack.
13:13Let's just let them move into a safe spot.
13:21After two and a half hours, the coyotes finally decide to call it a day and head down to the creek just south of the airfield.
13:29The team is going to continue to monitor them, and if they pop back up, we'll act accordingly.
13:35For the security of planes and the safety of passengers, many areas of the airport are highly restricted.
13:48Even with these restrictions in place, it comes down to individual employees to enforce the rules and report suspicious activity.
13:57The Toronto Pearson Airport's security department regularly tests the vigilance of its workers.
14:02Ideally, the optimal expectation for Suspicious Sam is for them to obviously stop, report you to the airport emergency line, stay with you until the proper airport officials arrive.
14:18Suspicious Sam is an exercise in which actors, split into two teams, will be dropped on the ramp at terminals one and three.
14:28From here, they will deliberately violate security rules in parts of the airport where they're not allowed to be.
14:34Remember, hide your past once we go through security, get your phones out, take selfies, get noticed.
14:40Ask if you need a security escort to be in the area, are we allowed to be here, where's the nearest Starbucks?
14:47The illness will be on airport employees to spot and report them.
14:51Unsuspecting staff don't know when these tests are run.
14:55Let's get the vests out, make sure that it doesn't have any markings on it.
14:59Sticker, you can just put nothing on it.
15:05You can put, like, favorite actor.
15:12Security staff monitor the airport with feeds from more than 4,000 CCTV cameras, covering every inch of the terminal, baggage area, and ramp.
15:23Good morning, it's Justin.
15:24Hi, Justin.
15:25Justin Leto from the Security Operations Center will be Andrea's eyes in the sky.
15:32Okay, I'm ready to go whenever you are.
15:34Alright, assume your positions.
15:47So we're just going to drop off the first team at gate 122, and we'll call into our security operations so they can follow them on camera.
15:57So we got team one just exiting right now. They'll be, they're at, they're in between gate 124 and 122.
16:11Okay, yeah, we got you.
16:13Okay, they're just going to exit right now, and I'll call you in a bit for the location.
16:16So here we have our actors here on the apron side here. Other than the high vis-vis, they don't have any PPE. They look a little confused.
16:35So those are behaviors that we want to be aware of and try to stop and rectify.
16:54Even though they have high vis jackets, the actors don't have the other PPE required to be in this area.
17:00Safety footwear, and most importantly, security passes.
17:04Their appearance alone should raise suspicion.
17:07Suspicious Sam is now out and about on the restricted side.
17:19And hopefully some employees will recognize suspicious activity by Suspicious Sam trying to stick out.
17:26We're viewing the oversized baggage area. In a non-exercise situation, these people have no right to be here.
17:47They're acting very strange. They're doing a very good job here.
17:52You see them below the catwalk there, attempting to access doors.
18:02Intruders in the baggage area could tamper with checked-in luggage, presenting a threat of smuggling or even a danger to passenger and airline safety.
18:12You want to ensure that everybody who's in this area has the needing right to be in this area.
18:19On a flight bound for Sao Paulo...
18:21Cheryl, what time do we have to be off of this?
18:2415. Got it. Thank you.
18:26Cabin groomers are racing against the clock to get the plane ready for the passengers waiting to board.
18:32You know what? There will be times where we get this flight and it doesn't look so bad, but this is not one of those days.
18:39In the economy class bathrooms...
18:42So I'm about to clean the labs.
18:44Tiffany is relieved to discover that after 10 hours of use, things aren't as bad as feared.
18:50On a scale of 1 to 10, I'd say this is like a 7.
18:54Yeah, 7. I've seen worse. I've seen an 11 out of 10.
18:59It gets gross.
19:02And interesting.
19:03Everything here is time sensitive.
19:05But the thing is, the lavatory is like the most important.
19:09I think of it like it's my home.
19:12And what if... would I want to walk on an aircraft and see this dirty?
19:17And then I would just do my little sweet spray, the toilet, everywhere, and then bam, close it and we're done.
19:29At the front of the plane, manager Tracy is checking that everything is looking immaculate for the awaiting passengers.
19:36It will strip all of the inbound linens. All of the linens will be bagged.
19:43We have a truck that comes, removes the dirty linens and provides clean linens for the next flight.
19:49Cleaning the linens falls to manager Elizabeth Straca and her team in the Air Canada supply warehouse.
19:55So we have our pillow covering area where the pillows from the aircraft comes in.
20:01The used cover gets removed and the pillow gets assessed.
20:05The pillow covers are washed before being reused on another flight.
20:10These pillows are economy class. These pillows are linen slip covered business class pillows.
20:18The economy class covers are made from washable fabric like microfiber and other similar synthetic materials.
20:24These lovely ladies, it's them who makes the flight comfortable for passengers.
20:29They will assess the pillows, they will cover them and they will bag them and off the pillows go.
20:36The pillows are replaced when they become soiled or when they flatten and no longer offer support.
20:42Every day we probably make close to probably 3,000 pillows.
20:48With resupplied linens back on board, the final touches are made to the cabin.
20:53OK, I think we're good.
20:55And with five minutes to spare, there's just time for one final inspection.
21:00I usually do a quick walk around of each and every aircraft when it's done, just to make sure that we like what we're seeing.
21:06We've spent about 30 minutes on this aircraft and it looks fantastic.
21:11But there's no time to rest. A plane from Dubai has just arrived.
21:15Headed to the next flight.
21:24As the suspicious Sams begin to move around the baggage area, Justin waits to see if anyone challenges them.
21:31It looks like Jen's being stopped by somebody in question.
21:38Here, this person is calling in, so we're going to answer.
21:43Hi there, you have a security here.
21:46What location are you calling from?
21:49And what's your name?
21:51Carlos.
21:52And Carlos, what's your rake number?
21:54Baggage handler Carlos is the first employee to spot a suspicious Sam from Team 1.
21:59Carlos follows protocol and immediately calls security.
22:05Justin takes his rake, or Restricted Area Identification Card Number, to find his details in the system.
22:13Of course, you want to follow procedures, because you never know if it's an exercise.
22:17But in reality, it is an exercise today.
22:23That's great news.
22:24All right, we're heading our way now.
22:25Thanks, Justin.
22:26Bye.
22:27All right.
22:28Congratulations.
22:29How are you, man?
22:30You recognize the suspicious behavior.
22:31Yes.
22:32You had a conversation with them.
22:34You called.
22:35You reported it.
22:36And that's the main thing, is that you actually intervened and you reported the suspicious activities.
22:42Yes.
22:43Tomorrow could be the real deal.
22:44You never know.
22:45No, no, no, exactly.
22:46In a real life situation, being here without authorization could lead to arrest, fines, and a lifetime ban from future travel.
22:56We've got one team there, so we're going to try and find the other team here.
22:59Okay.
23:00One team down.
23:01But the other suspicious Sam actors are still at large on the apron.
23:06And failure to quickly apprehend them would constitute a major security failure for the airport.
23:13Especially if somebody's been on the ramp long enough, we'd like their antennas to spike up a little bit and question, if you're supposed to be here, she should know where you're going.
23:21Another branch of Toronto Pearson Airport Security is the Airside Safety Department.
23:33There are a minimum of 10 dedicated safety officers on duty 24-7, dealing with everything from speeding to runway inspections.
23:43They monitor every inch of the airfield to keep passengers and planes safe.
23:48This afternoon, Safety Officer Jason Bodnar is on ramp duty.
23:54Now we're doing radar for traffic.
23:57The speed limit is 20 kilometers an hour.
24:00So we're just seeing if everyone's falling in the speed limit.
24:05With hundreds of people and aircraft moving around in a confined space, it's vital the speed limit on the ramp is adhered to.
24:12Okay, so this guy's going 30 and at 20, so we're going to pull him over and advise him he's going too fast.
24:22Right away, Jason catches a ramp supervisor going more than six miles per hour over the speed limit.
24:28Good afternoon. How are you guys doing?
24:34So the reason for the stop today was you're going 30 on Hedistan Road.
24:38It's only 20.
24:39I swear I wasn't speeding, but because we're just here talking about...
24:43Yeah, well, it's on the radar there.
24:45Do you just have your rake and AWOP, Andy? I'll just have a look.
24:47Okay. All right. Any infractions on your AWOP or... No? Okay. All right, so I'm just going to give you a verbal warning today.
24:57The driver's lucky. He escapes with a warning.
25:07Hey, man. What's going on?
25:09There's a security issue.
25:11As Jason repositions to monitor traffic closer to the terminal, his colleague Egon needs assistance with a more urgent matter.
25:20How are you? Good.
25:22So the can fell off there? What happened?
25:25Each airline owns their own luggage cans.
25:30Cans are used to transport luggage between planes and the terminal.
25:35One vehicle can pull up to six at once.
25:38These two cans have been severely damaged and left on the side of a service road near the baggage loading area.
25:47When you hit this thing here, the cans always jump up a little.
25:49Right, okay.
25:50The problem with these metal ones is they have a door on top.
25:51The lid. The lid opens?
25:52Yeah, we're supposed to, like, shut them, but I guess they didn't after they came out of inbound.
25:57Okay.
25:58These empty cargo cans weigh 180 pounds each and could cause significant damage if they were to fall on something or someone.
26:09They're supposed to be securely harnessed to the dolly on the towing vehicle, but the two lying here seem to have come off after striking the underpass.
26:17The ground crew needs to determine if this was caused by the driver going too fast over the speed bump or if they have an unsecured load.
26:27Where is the driver?
26:28I don't know. They drove him.
26:29They're locked.
26:30They're looking for him. Susport's looking for the guy.
26:32All right.
26:33Oh, he's not hurt.
26:34Yeah.
26:35If he left, he's not hurt.
26:36Yeah.
26:37Hopefully, yeah.
26:38Jason and his team need to track down the driver before any more of his load is shed.
26:51Over in the terminal, Air Canada lead Miki Tsimiklas is dealing with an aircraft that is unable to depart.
26:58Is 462 cancelling? Chelsea got a message here that 462 might cancel. Okay, I'm coming.
27:05One of her colleagues has been informed that the flight might be cancelled.
27:09We're heading over to gate D33. It's a flight to Ottawa.
27:13And I'm hearing news that it might cancel, even though I don't have the message yet that it has cancelled.
27:19I don't see a lot of people here. Let's see.
27:28It's still not showing cancelled.
27:30In our system and in the app, it is still showing as going. It's fully boarded.
27:36We're going to call STOC to find out if it's cancelling or not.
27:44STOC, or Station Operations Control, communicate with the pilots about cancelling flights.
27:49STOC then updates the gate crew and the pilot informs the passengers on board.
27:59STOC, Ankita?
28:00Hi, Ankita. Are we cancelling 462?
28:03That's affirmative.
28:04Okay, perfect. I don't see it in the system yet. Okay, thank you.
28:08Next one.
28:10A technical issue means the flight can no longer depart, and its passengers face being stranded in Toronto overnight.
28:20Because the passengers are already on board, they have to deplane.
28:24Let me just see how many people there are, because I know what happens.
28:27Oh, that's not too bad. There's 67 people.
28:29468 has a lot of seats, eh?
28:32Nikki is trying to find available seats on other flights, so the stranded passengers can still make it to their destination tonight.
28:41Thanks for holding. Go ahead, please.
28:44462, we're trying to move them on a flight leaving at 8.50.
28:48Everybody in the system is deboarded, but the thing is we need the bags moved over to 468 because...
28:53We're not going to...
28:54I have to check with the bag room first, because Nikki, being honest, at this point, we don't even have a crew to offload those bags.
29:01Without a crew to offload the bags, the passengers' luggage won't make the flight, and will have to be sent separately later.
29:08But there's a bigger problem.
29:11Oh, there's also a passenger that has a firearm.
29:18So basically, any passenger that's travelling with a firearm or a dog in the kennel, we have to make sure they travel with their dog or their firearm.
29:28We cannot put them on different flights.
29:30Airport rules stipulate a firearm and the passenger it belongs to must travel on the same flight.
29:37Nikki urgently needs to identify the passenger and locate the firearm before the later flight boards.
29:44Over on the ramp, Safety Officer Jason has tracked down the cargo driver who spilled luggage cans from his vehicle.
29:57I think this might be the driver here.
29:59You stopped at the stop sign?
30:01Yeah.
30:02Yeah.
30:03Jason is keen to find out if speeding could have been a factor.
30:07So, if you weren't really going fast because you were stopped and you were turning, it still bounced, it bounced, didn't it?
30:14How did this can get over here?
30:16It fell off when you made the turn?
30:21Yeah.
30:22In the middle and then...
30:23In the middle?
30:24Okay.
30:25In the middle and then you pulled it over.
30:26Okay.
30:27He said he hit a bump and the can jumped.
30:29But if the can is secured to the dolly, it shouldn't jump.
30:32Yeah.
30:33So, it could be an unsecure load.
30:36I was observing this lock, that locking mechanism, that yellow piece there is down.
30:40If that was down at the time of the incident, then that would have been the reason why it flew up like that.
30:46Wind may have played a factor in it, you know, the bump, the wind, everything, right?
30:52Jason determines the cans flew off the dolly because the load wasn't secured properly.
30:57The supervisor is going to internally educate his drivers to make sure everything's secured.
31:06No one's injured, so they're just going to strap it down and then they're going to put it in a secure area.
31:14The airline's cans are now completely unusable.
31:18The team strapped them to a dolly and they're driven away to a secure zone reserved for scrap.
31:30Nearby on the ramp, the suspicious Sam's security exercise is still underway.
31:35Now they're approaching another agent.
31:38Go ahead.
31:40He looks like he has an expression on his face that he knows that something is not quite right.
31:50Looks like they're making a phone call to somebody.
31:52Security, Justin speaking.
31:56Al, and who do you work for Al?
32:00Al, can I just have your rake number?
32:03Air Canada employee Alfonso follows protocol and reports their behavior to the Security Operations Centre.
32:10I'll be honest with you, it was an exercise.
32:12We were watching the entire time on camera and you were reacting exactly how you're supposed to.
32:18So go back out there, engage with them.
32:20I'll send over there the person who's taking care of that.
32:23OK?
32:25Thanks.
32:26Bye-bye.
32:32We're going to divide the teams up in even more smaller teams.
32:35For the third and final test, the suspicious Sam's will try and gain access to one of the most secure areas of the whole airport, the departure gates.
32:48From here, an intruder could potentially board a flight without being vetted by security.
32:53It's always been a concern, it's a trending concern, sterility breaches within the terminal and passengers and employees getting into travel sectors that they're not supposed to be in, which can cause some significant operational impact.
33:08We want to avoid any sort of complacency when it comes to security because that can happen at any time.
33:14Will the suspicious Sam's be able to slip in unnoticed?
33:17He noticed right away he was paying attention, especially once the third individual started running in.
33:33He absolutely knew this wasn't right, so he's definitely doing the right thing right now.
33:39It looks like he's asking the right questions.
33:40Let's just hope it continues and he calls it in.
33:44Looks like he's pulling out his phone.
33:48Security, Justin speaking.
33:50What was your name?
33:52Manpage.
33:54Okay, Manpage.
33:55So this is actually an exercise.
33:57We were watching on camera, you did everything that you were supposed to be doing there.
34:00I'm just going to make sure their coordinator knows.
34:02Oh, it looks like he's right on scene right there.
34:04So I'll let you talk to them, okay?
34:06All right, thank you.
34:14Staff passed the vigilance test and reported the suspicious Sam's in a timely manner, ensuring the airport remains safe.
34:25So team, that was a very good turnout today.
34:28I think we met the objectives.
34:30We covered a lot of space and we did a little bit of everything.
34:33We did what we needed to do and I'm glad that suspicious Sam were actually caught.
34:41Over on the ramp, security officer Jason has been called to a medical emergency on a flight minutes away from taking off.
34:48So there's a medical going on right now on an aircraft returning to the gate.
34:53So we're going to respond to the emergency response area and get an ambulance.
34:57The paramedics are based outside the airport and gain quick access through one of the emergency response gates east of the airfield.
35:05From here, Jason will escort them to gate 177 at terminal 1.
35:11Medical at terminal 1.
35:13Is that aircraft right there? They're going to pull back into the gate?
35:24Roger. We just got another update that they're unresponsive.
35:30Safety officer Jason knows that an unconscious passenger on a plane is a situation that requires a rapid response.
35:37So what we heard was males unresponsive on the aircraft that just pushed back.
35:43So they taxi back onto the gate and fire is on their way over to the gate now and we're going to get an ambulance.
35:51The airport's own fire department are the first responders for medical emergencies.
35:56While Jason, having picked up the ambulance, needs to get the paramedics across the airfield and to the scene.
36:03We're just going to be hitting the airfield here. I'm going to call up the apron tower.
36:08Just because of the aircraft movements, we're going to get authorization to get to the gate.
36:14It's vital for the paramedics to get to the aircraft as soon as possible.
36:19So Jason radios air traffic control for permission to drive straight across live taxiways and onto the runway.
36:25Apron, safety 204.
36:28204 apron.
36:30Safety 204 plus 2 at Delta Victor for gate 181 area.
36:36Okay, through the ramp at your discretion.
36:39So we just got authorization at our discretion on the ramp.
36:44So we can take the center line and just watch out for moving aircraft.
36:48The center line is the dashed line at the center of the runway, which pilots use to align their aircraft during takeoff and landing.
36:58Okay, thanks.
37:04Fire trucks over there.
37:06By the time the paramedics arrive, the fire team have assessed the patient.
37:10So the patient is declining medical attention.
37:29Fire checked his vitals, they were okay at the moment.
37:32And he doesn't want any transport or any medical.
37:34Usually if there's like a medical episode on an aircraft like that, the air candidate is going to want a medical clearance.
37:42So he's not going to be allowed to fly any longer.
37:45To avoid the risk of an in-flight emergency, it's airline policy to remove any passenger who appears unwell.
37:52He won't be making tonight's flight.
37:57Yeah, as long as he's still going to fire that he doesn't want to be assessed.
37:59Yeah.
38:00Okay.
38:01Okay.
38:02So yeah, you'll be canceled through your dispatch.
38:04They'll let you know.
38:05Awesome, man.
38:06Okay.
38:07Thanks for coming.
38:08Well, I'll bring you back out the same way we came in.
38:09Yeah.
38:10Okay.
38:11Sounds good.
38:12Might be okay here for 30 seconds while I go upstairs.
38:14Yeah.
38:15Yeah, that should be fine.
38:16Absolutely.
38:17Yeah, yeah, yeah.
38:18No problem.
38:20Go ahead for Bravo.
38:22So that police officer is requesting that you re-attend.
38:25Just as the paramedics prepare to leave, the passenger collapses again and requires immediate medical attention.
38:34The update is that the passenger is now on the floor.
38:37So we're heading up with the paramedics here.
38:41This is going to close quickly.
38:45Right over here.
38:46So we'll just come through here.
38:50Straight on the corner there, yeah.
38:51That's it?
38:52Yeah.
38:53So he declined and then, but now he obviously needs something.
38:55Yeah, he can't even walk.
38:56Can't even walk.
39:01Back in the terminal, team lead Nicky is trying to book stranded passengers onto another flight.
39:06Tell the passengers they're trying to move their bags over.
39:10We don't have a lot of ramp crew available right now to do that.
39:14The guy with the weapon, I'm trying to get a weapon moved and they're not confirming that they can move it.
39:18For security reasons, the firearm and its owner have to travel on the same flight.
39:23Is there a mid-chandy on the line?
39:24If you are here, please come and see me here on the far end.
39:27Okay, have her come around.
39:29Sorry, I got her here.
39:31She has a weapon.
39:32Yes, I know.
39:33Yeah, yeah, yeah.
39:35I have her here.
39:37So if we're able to move her.
39:40Okay, so I'm transferring her right now.
39:43Oh, thank you so much.
39:45Thanks.
39:46Bye-bye.
39:47So they've located it and they will transfer it.
39:50I'm just going to print you in the new boarding pass.
39:52It's leaving at 9 o'clock.
39:53Firearms must be packed in a hard-sided, locked case.
39:57They travel in the cargo hold with regular checked luggage.
40:02Despite not having enough crew to unload baggage from the cancelled flight,
40:06someone is sent to retrieve the firearm from the hold so it can travel with its owner.
40:10Why are you traveling over here?
40:11Why are you traveling over here?
40:13For Polar Bedfans.
40:14I'm aiming to go to the North Pole next year as part of my training.
40:18So this is yours.
40:19Thank you for your patience today.
40:21And just the next door at D31.
40:23You're welcome.
40:25Despite not everyone having their luggage, Nikki and her team successfully transfer all of the passengers over to the next flight.
40:34So everyone that was on the cancelled 4622 Ottawa has been rebooked to 468 leaving at 9 o'clock.
40:43So they came off the aircraft, we gave them the boarding passes and they went next door.
40:47Even the lady that had a firearm, she's gone there.
40:49On the other side of the terminal, Safety Officer Jason is with paramedics attending a medical emergency.
41:04The passenger that collapsed, he's been assessed by paramedics.
41:06He's going to be transported to the hospital.
41:09It's better that it happened here on the apron and they were able to taxi back onto the gate and get it dealt with
41:14than for them to take off and then they have to come back.
41:16The patient regains consciousness, but will need to be taken to the hospital, where he can be properly diagnosed and looked after.
41:24His vitals look good, but obviously there's something going on.
41:35Ambulance and Peel Police are ground side at 315 Traley.
41:39I will be standing down, patient being transported to Tobago General.
41:41Jason escorts the ambulance back to the emergency response gate so the passenger and his luggage can be taken to the hospital.
41:50The flight can now depart without further delay.
41:54So that's it.
41:58Another day done.
42:00Shift is over.
42:01And, uh, save the airport again.
42:02And, uh, save the airport again.
42:05.
Comments