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00:00It's time for you to go.
00:02It's time for you to fix your .
00:04The machine machine is what the is.
00:06You're done doing to me.
00:08Ma'am, we can't go anywhere until you settle your bill here.
00:11I'm not settling my bill here until midnight.
00:13OK.
00:14You wanted to do this the hard way,
00:16so we're going to do this the hard way.
00:18Come on!
00:19Come on!
00:20Come on!
00:21Come on!
00:22Come on!
00:23Come on!
00:24Come on!
00:25Come on!
00:26Come on!
00:27Come on!
00:28Come on!
00:29Come on!
00:30Come on!
00:31Oh!
00:32Oh!
00:33Oh!
00:35Look at that.
00:36How crazy.
00:37This country is blurring my mind.
00:39Let's pay for my part.
00:46It was open because the person behind was getting done.
00:50It's going to move up.
00:51That's the way it works here in America.
00:54Customer complaints are at an all-time high.
01:00You sons of bitches.
01:02Putting workers on the defensive.
01:04Oh!
01:05And with labor shortages, supply chain woes,
01:09and a 40% rise in violent retail crime,
01:13it's an all-out battle at the checkout.
01:17The customer is always right.
01:18Call the cops.
01:19It's just plain wrong.
01:20I am a customer!
01:21I'm a customer, too, Becky.
01:22I am a customer, too, Becky.
01:23When entering a private business, customers are agreeing to adhere to a code of conduct,
01:36which could be as straightforward as no shoes, no shirt, no service.
01:40Or something a bit more serious, like not causing a disturbance.
01:49Sir, what's the problem?
01:50Ask her!
01:51Ask her!
01:52I was literally not doing any .
01:55Okay.
01:56Fire.
01:57In some situations, the store may have to ask a customer to leave the premises immediately.
02:03Why did you suddenly get emotional when we were talking soon?
02:05Ma'am!
02:06Ma'am!
02:07Why do I have that?
02:08I'm not trying to have a conversation with you anymore.
02:09I'm asking you to leave.
02:10And then all of a sudden, you got worked up.
02:11Can you please leave, ma'am?
02:13Can you please leave?
02:14Can you give me your name?
02:15And if that's the case, regardless of the reason,
02:18simply walking away may end up being the best course of action for everyone involved.
02:30At a New York City coffee shop.
02:32Hey, you.
02:33Hey, you.
02:34No.
02:35Put your hands on me, bro.
02:36It's gone again.
02:37Yeah.
02:38A customer and an employee are in a heated confrontation.
02:42Come on, Jack.
02:43Come on, Jack.
02:44That explodes.
02:45According to the filmer, the man in the orange jacket had been asked by a staff member to leave for allegedly attempting to solicit inside the coffee shop.
03:07And when he didn't, the staff member took matters into his own hands.
03:14But just when it seems the customer is successfully removed from the location, a few minutes later, he's back inside.
03:32.
03:33.
03:34.
03:35.
03:36.
03:37.
03:38.
03:39.
03:40Taunting the employees.
03:41.
03:42.
03:43.
03:44.
03:45.
03:46.
03:47.
03:48.
03:49.
03:50.
03:51.
03:52.
03:53.
03:54.
03:55.
03:56.
03:57.
03:58.
03:59.
04:00.
04:01It's unknown if the customer returns the following day, or whether he or anyone faces any consequences.
04:17.
04:18.
04:19.
04:20.
04:21.
04:22.
04:23.
04:24.
04:25.
04:26.
04:27.
04:28While simply complying will save you and everyone else a whole lot of trouble.
04:46According to one study, 97% of women and 68% of men report experiencing cravings for specific foods.
04:54but sometimes when customers try to satisfy those cravings they can end up sorely disappointed
05:01like this man whose sausage sandwich seems to have an extra ingredient a napkin between the
05:10bread and sausage or this woman who refuses to accept that the milkshake machine at this
05:22restaurant is broken and when employees try to get her to leave she has another suggestion
05:52despite employees threatening to call the police she does wait for nearly 10 more minutes before
06:05finally storming off but while this situation ended relatively peacefully some unsatisfied cravings
06:15get way out of hand at a 24-hour restaurant in georgia
06:25a late night order for fast food has led to a massive fight
06:32according to the person filming this customer had an issue with his order but after the staff
06:45believed he and his friends were being rude they were asked to leave which is when things became heated
06:52a bystander who appears to try to hold the customer back gets caught in the man's path as he rushes
07:07towards the employees and when other customers band together to try to get the man out the door
07:13things get even more out of control
07:17it's late at night at a georgia restaurant
07:30and an angry back and forth between a customer and employees is threatening to spin out of control
07:39and when a large group of customers appear to try to remove the irate patron from the premises
07:52it does
07:55a bystander is forcibly pushed
08:01leading to an apparent fight amongst the customers
08:07finally employees managed to get the man and his companions out of the restaurant
08:23eventually witnesses and restaurant employees call the police
08:40get a tag number
08:41it's unclear if the customer is found or if anyone faces any charges
08:49the woman who was pushed into the jukebox is up and walking
08:57but it's unknown if she has any injuries
09:00here's hoping the next time a customer's craving is less than satisfied
09:07everyone can attempt to resolve the matter with much much cooler heads
09:16to help maximize convenience for their guests
09:29many hotels make it easy for them to charge things to their room
09:33like meals beverages or items from a gift shop
09:38which will then be deducted from their credit card when they check out
09:43but in order for a customer to take advantage of this amenity
09:47it helps to have a room first
09:51how are you doing this evening
09:52no it's all right
09:54in texas a police officer is responding to a call from a hotel restaurant at 1104 pm
10:01so you got somebody who doesn't want to pay their bill huh
10:03no she claims she has a room but she doesn't
10:05a woman is trying to charge a 178 dollar restaurant bill to her room
10:11however according to the police report
10:13the restaurant closed an hour earlier
10:16and she has no room to charge it to
10:18hey what's what's going on
10:20i am i am here
10:23okay and i'm checking in
10:26are you at midnight
10:28are you settling your bill
10:29with these lovely folks
10:32and her credit card has been declined
10:35jeffrey has held my room
10:37i don't know who jeffrey is
10:38the woman claims that the hotel's manager jeffrey
10:42has agreed to hold a room for her until midnight
10:45which is when she says her credit card will be activated
10:48at that point the restaurant can charge her room for the bill
10:52may i have your driver's license
10:54well not yet
10:57because i'm i'm here so
11:00okay it's not a request at this time
11:02so like it's now now it's gonna be
11:06you can settle up with them
11:09if you don't then it could be a theft of service
11:12so this restaurant is open
11:16and it's open
11:18what time is the restaurant closed
11:20now
11:21now okay it's closed now
11:23complicating matters for the woman
11:25is that it appears the hotel manager
11:28is unaware of any room reserved for her
11:30yeah
11:31we've confirmed
11:32now the guest has to check in
11:35no
11:36the guest
11:36no
11:37i have a room reserved
11:40and we'll wait until
11:41until midnight
11:42when my car
11:43is accessible
11:44why is that
11:45why is it a cinderella card
11:47it only works after midnight
11:48after giving her several opportunities to settle her bill
11:55we're gonna go and check into my room
11:57it's fine
11:57detective
11:58ma'am we can't go anywhere until you settle your bill here
12:02so i'm not settling my bill here until midnight
12:05okay
12:06and with now about half an hour to go to midnight
12:09the officer decides the time for talking
12:11has passed
12:13ma'am at this time
12:15i'm gonna detain you okay
12:17okay
12:18you know what that means by detaining you
12:19i'm gonna put you in handcuffs
12:21okay
12:21all right
12:22go ahead and face away from me
12:23put your hands behind your back
12:24you want to do this the hard way
12:27so we're gonna do this the hard way
12:29we're gonna go and check into my room
12:33after 11 p.m. at a hotel in texas
12:36ma'am we can't go anywhere until you settle your bill here
12:39so i'm not settling my bill here until midnight
12:42an officer confronts a woman who is declining to pay a 178 bill she racked up at the restaurant
12:49where she has been sitting since it closed over an hour earlier
12:53ma'am at this time i'm gonna detain you okay
12:57okay
12:57you know what that means by detaining you
12:59i'm gonna put you in handcuffs
13:00okay
13:01all right
13:02go ahead and face away from me
13:03put your hands behind your back
13:04because she claims her credit card doesn't become active until midnight
13:08you want to do this the hard way so we're gonna do this the hard way
13:11and with no room or reservation at the hotel
13:15she appears to be out of options
13:18i think you've had too much to drink as well
13:20okay
13:21do you know how this is gonna work right
13:23so if you can't settle your bill
13:25they're gonna consider that as a theft of service
13:27so that is a crime
13:29eventually
13:30two more officers arrive on the scene
13:33so i take it y'all don't want to wait till midnight
13:36i mean if you want to wait another 24 minutes
13:40but i don't see why that's necessary
13:42well that's not necessary
13:43with the decision made
13:45the officers take the next step
13:47how am i under arrest
13:48so
13:49for theft of service
13:52i'm not under arrest of theft of service
13:54yes you are
13:56i'm a police officer and i'm telling you right now yes you are under arrest
14:00and with that
14:02the woman is escorted to jail
14:05according to the police report
14:07the woman is arrested for theft of service
14:10public intoxication
14:12and failure to identify
14:14the outcome of her case is pending
14:17so remember
14:20before charging any expenses at any hotel
14:23hey what's going on
14:25i am here
14:26as a customer
14:27okay
14:27make sure you have your room all squared away
14:30this is me
14:31yeah
14:32we've been confirmed
14:33not a guest has been checked in
14:35or at the very least a credit card
14:38ma'am we can't go anywhere until you settle your bill here
14:41so i'm not settling my bill here until midnight
14:43without a time limit
14:46you want me to do this the hard way
14:48so we're going to do this the hard way
14:49like it or not almost everyone in the world who drives a car
14:59ends up being a customer at a gas station
15:02and while most of these transactions go off without a hitch
15:05there are occasional hiccups
15:08whether it's fighting over who gets to fill up first
15:19as these two women in tennessee are doing
15:21or something a bit more disturbing
15:43like this situation in thailand
15:47where an attendant is filling up a sedan
15:50when two motorcyclists pull up
15:54one in front of the car and the other behind it
15:57as the riders then seemingly attempt to open the car doors
16:02the driver of the car speeds off
16:10dragging both the motorcycle and the gas nozzle with him
16:15the outcome is unknown
16:18but a gas station employee tells local reporters
16:22the pump's safety system immediately shut off the fuel
16:25which is good news
16:29because the volatility of what's in the pumps
16:32is perhaps the biggest risk of all
16:34when patronizing a gas station
16:36during a pit stop in turkey
16:39this man has just finished filling up his tank
16:42but just moments after starting his car back up
16:45something goes horribly wrong
16:48at a gas station in turkey
16:56a customer gets back into his car
16:59after topping off his fuel tank
17:01but moments after starting the ignition
17:04incredibly the driver is able to immediately free himself from the inferno
17:20and seconds later a couple of employees spring into action and douse the flames
17:26according to local news reports
17:30the driver is taken to a hospital where he is treated for minor burns
17:34proof positive that one can never be too careful
17:39when filling up with fuel
17:44these days it seems a new high-tech gizmo
17:53designed to make our lives easier than ever
17:56arrives nearly every day
17:58and while that's theoretically good news for customers on the go
18:02even the most convenient advancements
18:06can sometimes require
18:08what can i get for you
18:10a bit of patience
18:11can i get um
18:13can i get two number 13s
18:17what can i get for you
18:20can i get two number 13s
18:23especially when it's three in the morning
18:25and you're just trying to get some tacos
18:27from an ai-operated drive-thru
18:30got it
18:30okay that's all
18:34and while it's natural to be a little weirded out
18:37can i tempt you with some nacho fries for just $2.49
18:39no
18:40good thank you
18:41sometimes the efficiency is undeniable
18:45right so now i'm gonna pay for it
18:47i've left my phone and my car at home
18:49i've actually got nothing
18:50as this man visiting china demonstrates
18:53when he pays for a bag of chips and a drink
18:56using the palm of his hand
18:58a biometric form of id
19:00where the machine scans vein patterns in the hand
19:02and connects to one's payment account
19:05look at that how crazy
19:07mate
19:08this country is blurring my mind
19:11let's pay with my palm
19:12so whether you're skeptical
19:14or enthusiastic
19:16like it or not
19:17the future is here
19:18now
19:19and for customers
19:20perhaps the best thing to do
19:22okay why is this happening to me on a monday
19:25is to simply bear with it
19:27while technicians work out the kinks
19:29this car is just going in circles
19:31in arizona
19:33a customer films as a self-driving taxi
19:36seems to experience some technical difficulties
19:39i receive a notification that your car might be experiencing some routing issue
19:43please bear with me
19:45yeah i got a flight to catch
19:47why is this thing going in a circle
19:48i'm getting dizzy
19:49it's look at what it's doing
19:51i understand
19:52i'm really really sorry mike
19:53we're currently working with the situation of the vehicle
19:56is it circling around a parking lot right
19:58it's circling around a parking lot
20:01and now
20:01despite having called the ride share company for assistance
20:04i got my seatbelt on
20:06i can't get out the car
20:07has this been hacked
20:08what's going on
20:09i feel like i'm in the movie
20:10the customer is completely at the whim of the technology
20:14as a human employee works remotely to help solve the situation
20:18now i'm going to be pulling the car over
20:20while we are trying to assist the car
20:23oh hold on just a second
20:25oh my goodness
20:27after a few anxious moments
20:29i'm really so sorry
20:30yeah because this is crazy
20:32this is crazier
20:33the apparently out of control vehicle finally
20:36i'm really so sorry about this
20:38well can you stop this car
20:39comes to a merciful stop
20:41trying to pull it over right now
20:43apologies
20:43according to news reports
20:46the car does eventually make it out of the parking lot
20:49and the customer receives a full refund
20:51and still makes his flight
20:54hopefully for him
20:56okay why is this happening to me on a monday
20:59on a plane with two qualified human pilots
21:02i'm gonna be pulling the car over
21:04while we are trying to assist the car
21:08oh hold on just a second
21:09oh my goodness
21:11fantastic
21:12congratulations
21:16thank you
21:17that's a good one
21:20okay
21:21thank you
21:22i have a great guest
21:23maybe you can see
21:23there is a good next
21:24next
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