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00:00I'm Ciaran McCarthy, and I've been working as a building engineer for nearly 30 years.
00:07I get asked all the time, how do I save money on energy costs?
00:12Well, retrofitting is all over the news lately, and in this series I'm travelling around Ireland
00:18checking out homes that are getting energy upgrades.
00:21That dark blue is the coldest.
00:23This is typically what I'd expect to see in an old house.
00:26With prices only going up and the planet under pressure, more and more people are saving money and energy in their homes by taking on the Retrofit Challenge.
00:36I'll be showing you what's actually doable and what kind of grants are out there to help.
00:41From heat pumps to HVAC, I'll break down the technical jargon and make sense of all the retrofit lingo so it's easy to follow.
00:48You're just bamboozled with all the decisions that need to be made.
00:51So, come with me as we retrofit Ireland and discover how you can reduce your energy costs.
00:59This is Heat My Home.
01:00Today, I'm on my way to County Tipperary, where I'm meeting up with Emma and Michael Morrissey.
01:13They live just outside Clamelle in this four-bedroom bungalow, which they built in late 2003 and moved into in early 2004.
01:22They are hoping to upgrade it from its current BER rating of D1 to an A3 rating.
01:29They have enlisted the help of a one-stop shop who have planned to complete all the works in just a couple of days and get Emma and Michael back into the home of their dreams.
01:39It was the dream house because we lived in a corporation house beforehand and, sure, it was lovely to actually get the opportunity to build our home.
01:48We did have the attic insulated and the walls pumped about two years ago and recommendations kind of came out of that.
01:56So, we started saving again and we kind of would hear a lot of the grants that are available and we kind of thought it was a good time.
02:06There is a draft we noticed in the house.
02:08We could be sitting here at night time and the door would kind of pop open.
02:12Or if I go close curtains at night time, I can feel a draft coming in the windows.
02:16So, with all of that and the prices of energy is, you know, the electricity is going up and solid fuel has taken a big jump this winter, we notice.
02:25And it's a good time to actually start changing for the next generation.
02:28It will just be an advantage, one little advantage that we can make to change.
02:33And we have a new grandchild coming the first week in April, end of March.
02:37So, it's a new generation in our house.
02:40So, it's kind of a new change all the way around.
02:43So, we really have no worries apart from the upheaval within the house for the few days that it's all been done.
02:50Before the upheaval starts, I can see that Emma and Michael have kept their home in the very best of order,
02:56which makes me wonder what they're hoping to achieve with their planned retrofit.
03:02As I look at the house, it's in pristine condition, isn't it?
03:06So, you know yourself now, it would take a bit of work, but the bones of the house need to be kind of upgraded a bit.
03:11Just the heating and all that, and that's what brings us here kind of today.
03:15Well, it sounds like a very exciting journey ahead.
03:17Will you show me the inside?
03:18I will, yeah, come along.
03:19Yeah, no bother.
03:23What a wonderful kitchen.
03:24Thank you very much.
03:25And are these the original windows?
03:27Yes, you see, everything is original in the house, and now we feel it's time to kind of change.
03:31When you look at the windows, like they're in such good condition, you think that they are, that they'll see.
03:35It's just the telltale signs, all these little drafts kind of make, you know, for a cooler house,
03:39and we're hoping that the work we'll have done will kind of sort all this out.
03:43Emma and Michael have chosen triple glazing over double glazing because it provides an extra layer of glass
03:49which reduces heat loss more effectively.
03:52This means better energy efficiency and lower heating builds.
03:56Triple glazing can also improve soundproofing and reduce outside noise.
04:01And you're getting a new heating system. Tell me about the heating system.
04:03The heating system we're getting in is the air-to-water heat pump.
04:07We have at the moment an old Firebird internal boiler.
04:10So that's coming to the end of its life now.
04:11And we're getting new radiators and a new tank and system is going into the hot press then as well.
04:18So what is an air-to-water heat pump?
04:21Think of a domestic fridge.
04:23It extracts heat from inside the unit to keep food cold,
04:26and you can feel that heat being released from the back.
04:29A heat pump works in a similar way but in reverse.
04:33It pulls in air from outside, extracts heat,
04:36and uses a refrigeration process to raise the temperature.
04:41That heat is then transferred into water,
04:43making it hot enough for your heating and your showers.
04:46To finish off my tour of the interior of the house,
04:51Michael and Emma show me to the attic
04:53where they've taken the first steps towards a warmer home.
04:57Tell me, you've already had some insulation work done here already?
05:00We've had. The floors are done.
05:02They've brought up the insulation.
05:04There was four mills, but then, as you know,
05:06you said regulations changed and all that.
05:07They had to bring it up again.
05:08So they've all new insulation between your ceiling joists?
05:12Yes.
05:12And tell me, what works are happening up here now
05:15when the builders arrive?
05:16Well, mainly, the ventilation system's going to come up through here.
05:19There's ventilation going into all the rooms,
05:21and it's going to be plumbed up into the eaves here.
05:23The benefit of living in a bungalow is
05:25you have a full ventilation unit going in,
05:27so you've ducts coming from all the habitable rooms,
05:31and rather than looking for a route for all those ducts,
05:34so they can go straight up to the ceiling into the attic,
05:36crisscross, and meet up with the ventilation unit.
05:39If you were living in a two-story house,
05:40it'd be a bit trickier.
05:41Doable, but trickier, yeah.
05:43Yeah, so you have all the benefits of the bungalow anyway.
05:45Yeah.
05:47That's it for the interior for now,
05:49and I want to head out to the driveway
05:50to have a look at the roof,
05:52where Michael has plans for seven solar panels.
05:56This is a south-facing house,
05:58so we will get most of our light during the day
06:01will be the front of the house.
06:02And the great thing about solar is
06:03you're going to create a lot of electricity,
06:05particularly in the late spring,
06:08all during summer, right up into late autumn,
06:10you'll be creating a lot of electricity.
06:13A bit less in the winter, clearly,
06:14but of course all the savings you'd have in the summer
06:16you can use to kind of generally offset
06:18some of the higher expenditure you'd have in the winter.
06:20So on an annual basis,
06:22you'll definitely be using less electricity,
06:24a lot less electricity.
06:25And that's a big benefit.
06:27The Morrisseys are aiming to have this project
06:29done and dusted in two working days.
06:32I want to have a look at some of their costings,
06:34and more importantly,
06:35the grants that are available for the retrofit.
06:38We better get the paperwork out.
06:39We will.
06:40The torture bit.
06:42See where it all lands.
06:43So the total cost of the retrofit before grants
06:48is 48,700 euros.
06:51No, in fairness, that is a huge sum of money.
06:54When you put it all together,
06:55like looking at things individually,
06:57no, when you put it all together,
06:58you end up with a big figure like that.
07:00That must have shocked you when you first saw it.
07:02It is a shock.
07:03But we'll be pleasantly surprised
07:04when you see the grants that have come in.
07:06All right, I'm ready.
07:08Off you go.
07:08So the total cost of the retrofit after grants,
07:1224,740.
07:14That's half price.
07:15That's an amazing, isn't it?
07:16It's way under what we expected initially
07:19to have to pay out.
07:20That must have been a huge relief.
07:21It was.
07:22And the grants were available to us were fantastic.
07:25So you can see now why we went for everything
07:28at the one go.
07:29It makes sense.
07:29It did, yeah.
07:30Getting all the builders in one go,
07:32get all the works done,
07:33and get all the benefits then.
07:35Yeah.
07:35And one of these days, quite soon,
07:38we'll close our front door
07:39and we'll have a lovely, cosy home.
07:41Everything will be done.
07:42And there'll be no dresser on the front door.
07:43Absolutely.
07:47All right.
07:49We'll see you soon.
07:50Take care.
07:51Okay, folks.
07:51Take care.
07:52Bye-bye.
07:52Bye-bye.
07:55So there's an awful lot of work here ahead
07:57for Emma and Michael.
07:58This house has been their family home
08:00for over two decades.
08:01And now, with the kids grown
08:02and the savings in place,
08:04they're determined to transform their home
08:06into a warm, energy-efficient haven
08:08that they've always wanted.
08:10But will the timescale prove too much?
08:12We'll have to wait and see.
08:15The clock is ticking on this project
08:17and the contractors are on site in numbers.
08:21The plan is to complete all major works
08:23within two days,
08:25which is a tight turnaround.
08:27But it's not going to phase plumbing contractor Warren.
08:30It is a lot to get done in the time frame,
08:33but from the moment we get here,
08:35everybody is doing exactly what they should be doing,
08:37when they need to do it.
08:39And we all work really hard on the days we're doing these
08:42to cause minimal disruption to the customers.
08:45Today, we'll be taking out the oil boiler,
08:47we'll be taking out the old radiators,
08:49the old cylinder and the hot press.
08:51We'll be fitting a new cylinder
08:52and we'll be fitting new radiators.
08:56We're going to have a new rad coming into the room here
08:58and there is no pipework for it,
09:00so we will use the pipework on the other side of the hallway
09:04where there's an existing rad already.
09:06So we will put the rad here
09:08where it'll come straight through
09:10and we'll be able to come straight through.
09:11So the only bit of pipework you'll have
09:12is literally up to the rad
09:14and there'll be no other extra pipework or anything.
09:16Working alongside the plumbers on site,
09:18the window contractors are on a tight schedule.
09:21They only have a few hours to swap out the old for the new.
09:25And they're just in time
09:26because the existing windows leave a lot to be desired.
09:30The old windows, they were leaking a lot of air.
09:32The insulation detail around the window itself wasn't great,
09:36so any air that came in through the cavity
09:37was then starting to come in at the side of the window.
09:40You can generate all the heat that you like
09:41and try and keep it at a constant temperature,
09:44but if you can't hold that inside in the house,
09:46you're trying to heat the whole world back.
09:48It's not going to work.
09:48So yeah, the new windows will get rid of all that,
09:51so that will make the whole house a lot more efficient.
09:53We're heading for the end of day one here at the Morrissey's.
09:58Emma and Michael are dropping by to check up on progress,
10:01and Emma is nicely surprised by what she sees.
10:04I love the door.
10:06Oh yeah, it's nice.
10:07That's exactly what I wanted.
10:10Oh, the windows are lovely, aren't they?
10:11Yeah.
10:11They're good, solid frame.
10:13They look good, solid, heavy windows.
10:13They did a lovely job on them.
10:15Will we open one up?
10:16Do I open her up there and we'll see.
10:17Oh wow.
10:18Yeah, it's lovely.
10:19Oh yeah.
10:20Isn't it nice?
10:20Oh, it's lovely, isn't it?
10:23God, it really puts a bit of light in, doesn't it?
10:25It really, even with the blind.
10:26You'd be surprised with the blind open.
10:28And they're really tidy, the tiles and everything.
10:31They didn't...
10:31There's no marking on the tile or nothing.
10:34Because it's all been done together,
10:36we can see the benefits really quickly.
10:38Like in one day to pull out one, two, three, four, five,
10:41six windows and have them replaced and a front door.
10:44That's great going on.
10:45Yeah.
10:46We've had really no hiccups at all.
10:48And it changes the house.
10:49I think it changes the house.
10:51It looks very different.
10:52Yeah.
10:53You know, but then it's something now that we'll get used to.
10:55I'm sure we won't probably even notice it now in a couple of weeks.
10:58But for now, it's like everything else.
11:00Once you get something new, it'll be lovely now coming into the summer.
11:03Yeah.
11:03And I'll have to go back painting.
11:05Yes.
11:05Today, I'm on my way back to Tipperary to catch up with Emma and Michael Morrison,
11:16who are carrying out a full retrofit on their modern bungalow.
11:20This project is an unusual one,
11:23in that all the works are to be completed in just two days.
11:26This is a big ask of the contractors involved,
11:30so I'm very excited to see how it's all going
11:33and to hear what's still left to be done.
11:36Michael, good morning.
11:37How are you?
11:37Good to yourself.
11:38Emma's at work today, so Michael is flying solo.
11:41You've a lot done since I was here last.
11:43Yeah.
11:44You'd be amazed, like, what can be done in the day or two, do you know?
11:46So what's happening outside today, Michael?
11:48So we have the heat pumps going in,
11:50a few radios to be hung in the house itself,
11:52and three windows going in at the back.
11:54There's a lot going on here today,
11:57and I'm interested to see how work is progressing on the heat pump setup.
12:02What they're effectively doing here is they're attaching the outdoor unit
12:05to these rubberoid legs.
12:07There's a tiny bit of vibration as the fan goes around,
12:10so you don't want that kind of vibrating,
12:12so it's a modified rubber to dampen the noise, really, and the vibration.
12:16With the outdoor unit installed,
12:18indoors, Nigel is programming the heat pump system.
12:22So the heat pump would have been designed
12:24for 45 degrees to the radiators
12:25at minus 3 outdoor temperature.
12:28These are steel rads, which work fine with a heat pump,
12:30as long as they're sized correctly.
12:32Yeah, so it's an intelligent system.
12:34It isn't, like, gone are the days when you walk into the house,
12:36the house is freezing, you turn on the heating system.
12:38These systems are already monitoring the outside temperature
12:41and the inside temperature,
12:43and they're aligning the heat then to work with that.
12:45Exactly, yeah.
12:46The heat pump will soon be up and running.
12:49Up in the attic,
12:50I want to have a look at the demand control ventilation system
12:53that works in conjunction with the new heating setup.
12:56The interesting thing here is, Mr. Reisman,
12:58is lagging the extract pipes from the demand control ventilation unit
13:02to stop any condensation,
13:03because these pipes will be coming into a cold attic,
13:05and the last thing you want is the warm air condensing in the cold attic.
13:09That's why you're lagging the pipes here.
13:14It's not just domestic setups
13:16that can benefit from demand control ventilation systems.
13:19They can also be used in a wide variety of commercial applications.
13:24I'm paying a visit to Enesgeri, County Wicklow,
13:26to sit down with cafe owner Peter Norton
13:29to find out more about the measures he has put in place
13:32to make his business more energy efficient.
13:37Peter, tell us about your cafe
13:39and how you got fascinated by energy saving.
13:41Fascinated is probably the correct way or whatever,
13:44but no, I bought here in 2001,
13:46and we traded as normally and whatever,
13:49and I just figured it could be done better and more efficiently.
13:52And we basically looked at it,
13:55we started off with the solar thermal,
13:57which are the solar tubes.
13:58It generates the water,
14:00and then when we could afford it,
14:01we went another bit, and another bit, and another bit.
14:04Obviously, running a coffee shop like yours,
14:05you have to be very cost efficient.
14:07What was the initial cost in all these works?
14:09How did that work?
14:10The solar thermal, that costs about $5,000.
14:13The heat pump costs about $6,000.
14:15The big one was obviously the solar PV,
14:17because unlike people's houses where they don't pay vat,
14:21you have to pay vat on it.
14:22There's also, it's a three-phase inverter we use,
14:24as opposed to a single-phase inverter,
14:26so that's obviously more expensive as well.
14:28So that cost us $19,100.
14:30And then the monitor was about $1,000 on top of that.
14:33But the monitor is brilliant.
14:35Behind the scenes,
14:36Peter's taking me to see the engine
14:38that is driving the reduction of his energy bills in the cafe.
14:41This is the heat pump, and it takes the hot air out of the kitchen,
14:46which is the other side of the wall.
14:47It takes all the heat out of it.
14:48It also helps us save on energy,
14:50because we don't have to use the extracts in the kitchen
14:52as often dis-replaced or immersion.
14:55So it's brilliant.
14:56So that's basically taking heat from the warm air
14:59that you're expelling in the kitchen
15:00and creating a hot water store
15:02for all your indoor hot water needs.
15:04Yes.
15:04You're getting heat from waste, really.
15:07Which is really what it's about.
15:08So this is a real circular movement here
15:10in terms of energy efficiency.
15:11Yeah, 100%.
15:12We used to have one big oven,
15:14and what we did is replace it
15:16with two smaller energy-efficient ovens.
15:18The main benefit of this, obviously,
15:20is the fact that different things
15:21are cooked at different temperatures,
15:22so therefore you can maximise
15:24the energy efficiency of it.
15:25So we're reducing it by non-consuming it,
15:27if you know what I mean.
15:31Outside of the facts and figures,
15:33what is the overall benefit to your business?
15:37I personally believe that a business owner
15:39has a duty to the community,
15:41their employees,
15:43and we are very sustainable.
15:45We're a lot more profitable than we used to be.
15:48And then even from our staff
15:49and our customers' point of view,
15:51they love what we're doing.
15:52There is some customers who come here
15:55specifically because of what we do.
15:58Peter's Café is proof that even small businesses
16:01can take control of their energy use.
16:04With the right upgrades and planning,
16:06savings on energy use can be real and measurable.
16:10It's about using energy smarter,
16:12and that's something we can all do,
16:14whether it's a business or at home.
16:15Back in County Tipperary,
16:23and the two-day retrofit
16:24of Emma and Michael Morrissey's
16:26three-bedroom bungalow
16:27is entering its final stages.
16:30The last major works to be carried out
16:33is the installation of seven solar panels
16:35to the south-facing elevation of the roof.
16:38This is a straightforward process,
16:40but Michael does have some questions
16:41for Supervisor Lewis.
16:45The installing of them
16:45and the fact, like, you know,
16:47damage and leaks and that,
16:48you know, how it's combated.
16:49We get a lot of questions about that.
16:51We obviously use a tried-and-tested mounting system,
16:54and how it works is
16:55it makes a very small hole
16:57in each part of the roof.
16:58That small hole is then filled
16:59and covered over by plastic flashing,
17:01and then the original slates go back in.
17:03So the roof is entirely watertight after that.
17:06You'll never hear a panel rattle,
17:07and they'll never move.
17:08And in terms of the integrity of the roof,
17:10it's almost better than before we started.
17:12And the panels themselves,
17:13what's the lifetime,
17:15kind of, you know, guarantee lifetime of?
17:17Depending on the panel manufacturers,
17:18the panels generally have
17:1920 to 25 years warranty standing over them.
17:21The mounting systems are similar.
17:23I think the inverters are 10 years
17:24off the top of my head.
17:25Obviously, it's still fairly new technology,
17:27but if they're willing to put 25 years on it,
17:30then obviously they're confident
17:31that it's going to last that long.
17:33Before the contractors finish the job,
17:35Lewis has some maintenance tips for Michael
17:37to ensure the solar panels work their best.
17:42The actual panels themselves,
17:43they've got self-cleaning glass.
17:45All we'd recommend is once every one or two years
17:46a service of the electrical side on the inside.
17:49Apart from that,
17:49it's just once the lads are finished here today,
17:51plug it in and go,
17:52and then you're flying.
17:53You said by self-cleaning glass now,
17:54how do you mean?
17:55Yeah, so the glass has tiny little grooves in the glass,
17:58and the water,
17:58as it comes down from the rain,
17:59gathers in those little grooves
18:01and pulls all the dirt out,
18:02and that's how it works.
18:02If something did land on it or whatever,
18:04you'd have to really obscure
18:05quite a large percentage of the panel
18:07before it was affected.
18:09So once they're up there,
18:10leave them up there and let them do their job.
18:11Just 48 hours ago,
18:18Emma and Michael Morrissey's dream home
18:20that they built in 2003
18:22was invaded by a host of different contractors
18:25who were given the task of carrying out a retrofit
18:28that aimed to improve the home's BER rating
18:30from its current D1 to a much cozier A3.
18:34It was a huge endeavour
18:37for the one-stop shop to coordinate,
18:40and I'm back for one final visit
18:42to see how it all finished up
18:43and to find out about Emma and Michael's experience
18:46of the whole process.
18:48The amazing thing about your project
18:50was it only took a few days.
18:52I know.
18:53How was the whole process?
18:55It was busy.
18:56It was very quick, very busy,
18:58but we were only exhausted for a couple of days.
19:00But I suppose you would have had as much upheaval
19:02if you had to move out
19:03and take your gear out of the house.
19:04Oh, sure, I think we would have had more upheaval,
19:07to be honest.
19:07We just continued on with work,
19:09and life went on.
19:10And so, like, your original BER was a D1.
19:14That's right.
19:14And we all remember from school
19:15that D1 was never a great result to get,
19:17and I know you were hoping to get into these.
19:21Yes.
19:21What did you get in the end?
19:23A2.
19:24Great.
19:24Yeah, so we were really chuffed.
19:26That's an amazing result.
19:27It is, yeah, it is.
19:28It has just brought new life to the house.
19:31Yeah, and we're really finding the benefits of it now.
19:33Well, having spoken about the house so much
19:35and your new A rating,
19:37I'm dying to see what it's like inside.
19:38Will you show me around?
19:39Lovely.
19:39Thanks.
19:44But the one thing I'm noticing about this from straight away
19:46is, like, there seems to be a lot more light
19:49than when I first saw it.
19:50There is, yeah,
19:50because we always really had light here
19:53because of the four windows,
19:54but with the extra plain pane of light,
19:57we do see a difference, definitely.
19:58And the room is so quiet.
20:01Like, we have a reasonably busy road aside
20:02and you can't do anything.
20:03The actual window,
20:04the triple glazed windows have done the job.
20:07We would hear noise to a certain extent,
20:09but it has kind of reduced it.
20:12So now your living space has been renovated.
20:14You've much more efficient house.
20:16What's it like to live in?
20:18It's very comfortable,
20:19very cozy,
20:21very quiet.
20:22It's lovely.
20:23We have the ventilation system then over the cooker,
20:26so it kind of takes out all the smells,
20:29the steam from cooking,
20:30and we have no condensation on windows.
20:33All that helps,
20:34the ventilation system helps with that.
20:36And we have that throughout all the rooms.
20:38No drafts anymore.
20:40At the back of the house
20:41is the outdoor unit
20:42of the air-to-water heating system,
20:45which I know can be the source
20:46of a low-level humming noise.
20:49Would you be that conscious of it now in the summer
20:50if you were setting out?
20:51No.
20:52I think initially the first few times
20:53and maybe the first coming into the summer
20:55that we set out,
20:56but then you don't hear it anymore.
20:58It's like it's a noise that you get used to.
21:01It's not particularly intrusive.
21:02No.
21:03The interesting thing about a heat pump
21:04is it needs a very efficient envelope
21:06because it doesn't send
21:08a phenomenal amount of heat into the house,
21:10so what it does send in,
21:12it needs to stay there,
21:13which is why you've got all the work done
21:14on the envelope of your house.
21:16I know in the past you've had the walls pumped
21:17and you've got extra insulation in the attic,
21:19so you've a very efficient envelope
21:21now which works particularly well
21:22with the heat pump,
21:23but you'd need it.
21:24You can't just replace an oil boiler
21:25with a heat pump.
21:27Not unless you have the efficiency
21:29of work done on the envelope of the house.
21:30It's kind of a package deal then, isn't it?
21:32Yeah, effectively.
21:33It is, exactly, yeah.
21:34The transformation here is just great
21:37and the A2 rating is an absolute bonus,
21:41but I'm curious to hear
21:42about the final part of the retrofit package.
21:46So, Michael, how is the solar working out for you?
21:48Good, yeah.
21:49Yeah, most of the work was done upstairs
21:51and that.
21:51I actually have an app on the phone.
21:53You can see here your savings for the year,
21:56your savings for the month
21:57and your daily savings.
21:58It all tallies up at the end of the day.
22:00It simplifies it then.
22:01Great.
22:01And of course, when you can track it then,
22:03you can kind of improve it a little bit
22:04on like what time you do your cooking
22:07and all that sort of things
22:08to coincide with better rates
22:10and all that time of the day.
22:10Even time of the day.
22:11And the great thing about the solar panels
22:13is our electricity bill
22:15was nearly 300 before we got the solar panels in,
22:18but our August bill
22:19was 114 euro.
22:22That's a huge difference.
22:23We were really surprised.
22:24So things are working
22:25and we're beginning to see the benefits.
22:29It's time for Emma and Michael
22:31to show off their new energy-efficient house.
22:34Friends and neighbours are here
22:35to see how the Morrissey's heat their home today.
22:38But guest of honour for the Grand Tour
22:40is their first grandchild, Ellie.
22:44It's lovely.
22:45It's really nice.
22:46The windows make a huge difference.
22:47Yeah, definitely.
22:48That's really complex.
22:50Yeah.
22:50It's fabulous.
22:52It's cosy, fabulous, yeah.
22:54Just amazing looking.
22:56Huge difference, yeah.
22:57It's like a constant steady heat,
22:59which is lovely.
23:00You've done a fantastic job.
23:01The house was great
23:02before the works were done,
23:04but it's even better now.
23:07Hey.
23:08Whoa.
23:09It's been a long road in some ways,
23:11but it was great to have it done.
23:13We have almost like a brand new house, we feel.
23:16It took us a little while
23:17to get used to how it works,
23:19but we really enjoy it now.
23:21It has changed the house,
23:22changed the heating,
23:23changed the atmosphere in the house.
23:25It's lovely.
23:26I'd really recommend it to anybody.
23:27Don't be afraid.
23:29And it's a great experience.
23:30My bit of advice would be
23:32to get your project manager
23:33and to hand it over to them.
23:36Emma and Michael's house
23:37was already immaculate on day one,
23:39but within just a few days,
23:40it's become warm, modern,
23:42and energy efficient.
23:43It just goes to show you
23:44that you don't need to dig up floors
23:46or uproot your life
23:47to transform your home.
23:49And with our new grandchild now,
23:50part of the picture,
23:51it's the perfect, cosy, healthy space,
23:54just in time to share it
23:55with a new member of the family.
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