00:00Pharmacies don't just lose patients at the counter, they lose them online before they
00:05ever show up.
00:06Outdated websites with no online booking, no clear info about NHS services, pages that
00:12don't just load properly on mobile.
00:15Patients aren't patient.
00:16If booking feels hard or information feels hidden, they don't call to complain, they
00:20just go to the next pharmacy that makes it simple.
00:23Losing patients isn't always about poor service, sometimes it's about poor systems that stop
00:28them from even reaching to you.
