00:00That's awesome. That's an owner's mentality. And if you can get regular employees to create a
00:06customer experience where the customer doesn't feel like, oh, I've noticed that you guys closed,
00:12it's time for us to go. An owner realizes that, hey, I'm going to give this guy the experience
00:17he needs. Time doesn't matter. This guy's probably going to spend a few thousand bucks. I'm going to
00:22do whatever it takes. But someone that doesn't have a profit sharing mentality or doesn't have
00:26an ownership mentality would have said, when I walked in, hey, we close in about 15 minutes.
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