00:00Ticket machines are now live across the entire West Midlands Metro network, a move that signals a major shift in how the service is run.
00:10Passengers are now expected to buy tickets before boarding, either from the machines, through the Metro app or using swift cards.
00:18While conductors are still present, their role is clearly nearing its conclusion as part of a wider effort to modernise operations and reduce fare dodging.
00:28The goal is to improve revenue protection and streamline the boarding process.
00:33With fewer staff navigating packed carriages to take payments, the Metro hopes to make journeys smoother and more efficient.
00:40But the biggest change may be behind the scenes.
00:44Conductors aren't being made redundant, but the job they've done for 25 years is disappearing.
00:50Many are expected to shift into enforcement roles, focusing on checking compliance at stops rather than on board.
00:57Others will be offered retraining as drivers, supporting the planned network expansion.
01:03Discussions with staff are ongoing, but no fixed deadline for the transition has been announced publicly.
01:09Still, the direction of travel is clear.
01:12The Metro is moving to a tech-first model and staff on the ground are being repositioned to fit that new structure.
01:19For passengers who rely on face-to-face assistance, especially those with additional needs, the timeline for that handover matters.
01:27For now, conductors are still working, but in a limbo of sorts.
01:31They're expected to remain in place during the rollout, but for how long remains unconfirmed.
01:37With ticket machines fully live, their days are clearly numbered and the countdown has begun.
01:43To end, the meaning of the projection of the entry line is when using the deadline is gre beat by the randomness of your wife,
01:45and theLo.
01:46And the expectation of planning was night in the end.
01:48You can't wait to close the deadline.
01:49You can't wait to close the deadline to close the deadline.
01:51If you don't see your wife's back, the room is completely different.
01:52Either that will be done, you can't wait to close the deadline.
01:53Or the redo and the deadline is not up to close the deadline.
01:55Itizable is going to come to take a permit.
01:56It will be in place until the purpose of the day is not up to close the deadline.
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