00:00Passengers using the Tyne and Weir Metro have faced some problems,
00:04topping up their pop cards, prompting criticism from a transport passenger group.
00:10Some people using Google Pay have been unable to add funds to their accounts since Friday,
00:15while others have seen money leave their accounts without appearing on their pop cards.
00:21Nexus says it is working with its supplier to resolve the errors,
00:25but currently has no date for a fix.
00:27Alistair Ford of the North East Public Transport Users Group says the system is old-fashioned and frustrating.
00:34He says that Nexus should make serious investment in payment technology
00:39and argues that problems like these can deter people from using local transport.
