00:00So every time we bathe, use water, anything, the waste will just be coming up in the toilet downstairs and the kitchen sink.
00:10So once you bathe anything, if you notice it has tissue and all of that there, that's from the pipe.
00:16At least two residents of HDC's Oasis Gardens development have been contending with this mess of a situation for several years,
00:24this resident says, over the last four years.
00:28HDC attended to the matter numerous times, but never resolved the issue.
00:33When they came back, they cleared the line again, and they actually told me they cannot put the cover, they wouldn't put the cover back on
00:41because once they put the cover and it back up, it will come up in the toilet downstairs, which was happening.
00:48That's unfair, because I just pay $6,838 a month for my instalment.
00:55Why can't I enjoy the comfort of my home?
00:57Meantime, another resident tells TV6 his sewage issue started back in 2017, roughly one year after moving in.
01:05But he says despite numerous complaints, nothing was done.
01:09We reached out to EGC a couple of times, no one ever came.
01:12Then we used to call a plumber, and that is how I ended up figuring by watching him,
01:19how we used to use the snake and push it through the back here.
01:22That is how I ended up coming up with the idea to use the two pipes to unclog it on my own.
01:27What did the plumber tell you, explain to you as to why this has taken place?
01:31Well, he said the lines probably run without a grid, they run flat.
01:36So that is why whenever the stuff comes from upstairs, where you flush, the water would run out quicker than the feces or whatever.
01:47Both residents are mortgage clients.
01:49However, they tell TV6 the sewage issues are a community concern, as other residents face similar challenges.
01:57And as such, they cannot accept the HDC's stance.
02:01So they say that is our problem, we have to fix it on our own.
02:05In a response to the HDC says an investigation revealed that there were no complaints made to the HDC within the defects liability period.
02:14But the HDC notes that it has visited and cleared the sewer lines on several occasions,
02:19and is giving the commitment to continue to do so, to ensure that all residents are comfortable.
02:24The HDC is also reminding all tenants that unsuitable items must not be disposed of in the drains or toilets,
02:32inclusive of, but not limited to, plastic bags, sanitary napkins and other feminine products, and other non-flushable material.
02:41Vanessa Cutting, TV6 News.
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