00:00The lives of Keith Davis and his wife Kerry Jordan have been changed forever by the sudden
00:07plunge suffered by Singapore Airlines flight SQ321.
00:12Her mobility is restricted to her arms and her neck, shoulders.
00:18While Keith's injuries are healing, Kerry remains in the Royal Adelaide Hospital with
00:22serious spinal injuries, a consequence of the flight hitting turbulence in May.
00:28The situation has turned to compensation, the airline offering US$10,000 for passengers
00:33with minor injuries and an advance payment of US$25,000 for those seriously hurt.
00:38Mr Davis says he found out about the proposed payments through Facebook.
00:43It's beyond belief.
00:45It's beyond insulting.
00:47She was really, really distressed.
00:49She was calling me in a panic about what she was hearing.
00:54The couple turning to ex-Senator and lawyer Nick Xenophon for representation.
00:59This offer of Singapore Airlines adds insult to injury.
01:03Not only is it woefully inadequate, but the way Singapore Airlines has gone about this
01:07is pretty shabby.
01:08He's working with lawyers overseas seeking to secure bigger payments for passengers.
01:13The Montreal Convention, which governs these incidents in the air, is very clear about
01:20what the caps are and what the damages ought to be.
01:23I expect that they will provide adequate compensation for the whole of Kerry's life.
01:30In a statement, Singapore Airlines said it was committed to providing its full support
01:34and assistance and has deeply apologised to the passengers on board the flight.
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