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  • 2 days ago
An India Today Special Investigation Team probe into popular Delhi-NCR food chain Khadak Singh Da Dhaba reveals significant lapses in hygiene protocols, staff medical testing, and regulatory inspections. Undercover visits to the restaurant chain's outlets in Karkardooma and Durgapuri exposed that mandatory health fitness checks for kitchen staff were not being conducted. At one branch, a manager stated that protective gear like hairnets remains optional and dismissed strict regulations as mere guidelines, acknowledging that keeping pests out is impossible. In another outlet, a representative admitted that staff medical checks were skipped and pest control certificates were managed without rigorous verification. The investigation further revealed allegations of routine payments being made to officials to bypass enforcement. The findings highlight how food safety rules are sidestepped once basic licensing is secured, leaving restaurant operations vulnerable to hygiene breaches without fear of administrative action.

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00:00And the next one might have been your last order if you like tandoori stuff.
00:07Well, Kadak Singh Ka Dhabha, a familiar name for anyone who loves their naans, dals and even kebabs,
00:14it has about 110 outlets across the Delhi and NCR.
00:18But our investigation team went into two of its Delhi outlets,
00:22raising serious questions about staff's medical checks, hygiene protocols, food safety inspection as well.
00:28One manager described protection gear as a matter of choice,
00:33while another says that his own medical examination hasn't been done.
00:38There are also troubling claims about payments being made to the officials.
00:43You see how across different areas, across different brands, even chain of stores and restaurants,
00:50the problem pretty much the same.
00:58Piping hot naans with curries, kebabs and what not.
01:06Every Delhiite knows Kadak Singh Da Dhabha.
01:09But beyond the buttery naans and the tasty dals, here's what you don't see.
01:17We visited the eateries, Kadak Duma branch.
01:21The manager tells us the brand operates around 110 outlets.
01:26But his response on inspections, hygiene and compliance are revealing.
01:51The manager says,
02:02Separate or not. Vegetables in the pan or in the normal.
02:07This is what happens, but it doesn't matter.
02:12Parts of the norms and guidelines to follow is regular health checks for the staff.
02:18But that's something the manager admits does not happen.
02:24I was going to study the guidelines,
02:25that you should take the staff's medical.
02:27You should take the staff's medical.
02:29And that's why we can't do it for normal.
02:37On pest control, he tells us, it's handled every 15 days.
02:43But get this, he says it's impossible to keep rats out.
02:51What do you do for pest control?
02:52What do you do for pest control?
02:53Pest control.
02:54In 15 days, he comes.
02:57What does he do?
02:58What does he do?
02:59We will find him.
03:01We will find him.
03:03It's dry.
03:04It's dry.
03:05It's dry.
03:06It's dry.
03:07It's dry.
03:10In 15 days, he comes.
03:32According to him, the rules are just guidelines.
03:35Follow them, if you can.
04:00So, how does the establishment get away with all these violations?
04:04The answer, as always, corruption.
04:09So, how do you get the police?
04:13No.
04:15What do you do?
04:16How will you do it?
04:30Maybe it's just one branch and not all Kharaksingda Dhabas in the state.
04:36We visit another branch in Durgapuri, but it's more of the same.
04:41Sachin, who handles, admits he hasn't had a medical done.
04:49You don't have any medical done.
04:52You've only done what I've done before.
04:54You've only done it for me.
04:55You've only done two months, but I've done it for me.
04:56My medical done.
04:57I've done it for you.
04:58But you can't do it for me.
05:00No, I'm not.
05:02I've done it for you.
05:02If you've a medical done, you've done it for me.
05:07I've done it for you.
05:09I'm done it for you.
05:13Best control?
05:15No checks there too.
05:16Sachin admits to us.
05:42Water testing?
05:44Again, no question of following the norms.
05:47Why?
05:48Because they have a license, nothing else matters.
06:09The takeaway from these restaurants is clear.
06:12All it takes is a license.
06:16One that's handed over.
06:18These eateries have nothing to worry about.
06:21There are no checks.
06:23No fear of consequences if basic hygiene standards are not maintained.
06:33So we've shown you the state of some of the restaurants in Delhi.
06:38Let's now get to the bottom of the problem.
06:40Those who hand over these licenses.
06:46A report by Special Investigation Team's Nitin Jain for India Today.
06:52Let's go.
06:53Let's go.
06:55Let's go.
06:56Let's go.

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