00:00Thank you for calling DoubleTree by Hilton Hotel, London, Chelsea. My name is Beth, may have your name please.
00:06Hello, my name is Tim.
00:07Oh, how can I help you today, Jen?
00:09I'm just wondering if I can book a room, please.
00:12Yeah, sure, not a problem. I will be more than happy to assist you. But allow me to ask you
00:17a few questions.
00:18One would be the check-in dates and the reservation, Jen.
00:20Today, until the end of the school holidays, Sunday.
00:24The 5th of June?
00:25Second.
00:26Okay, and for how many people?
00:28Trust me, I'm coming on my own.
00:30Okay, and if you don't mind me asking what brings you to this property?
00:34I'm getting away from my mum.
00:35Okay, not a problem. Let me check first the availability. So I have actually a double guest room available here,
00:41Jen.
00:42Is it a double bed?
00:43Yeah, it's a one double bed.
00:44I'm going to be star fishing on that bed. I've never had a double bed before.
00:49So what bed do you prefer to have?
00:51Double! Definitely double. I've only got a single bed at the minute.
00:54Okay, and would you prefer with the breakfast or without the breakfast?
00:58Yeah, I definitely want breakfast as well.
01:01So I'll go ahead and book this one.
01:02What's my name?
01:03Your name is John, right?
01:04It's not John.
01:05Okay, may I have your name again?
01:07My name's Tim. Twitter me.
01:09I'm sorry, your name is Kim.
01:11Tim!
01:11Correct?
01:11Tim!
01:12Tim for Tim, A for Tim and me for Tim.
01:15We'll just be needing some information from you, okay?
01:18So we will go with the breakfast included.
01:21Have you got Coco Pops for breakfast?
01:24Oh, for that case, I don't have any idea what's on the breakfast.
01:28But if you want, I can transfer you directly to the Fuentes.
01:31It's okay.
01:32So we will go with the breakfast included or not anymore?
01:35Yeah, I might as well because I can't cook.
01:37Okay, I'll be needing a credit card please to secure the room.
01:40I'll just get my Uncle Barry's credit card.
01:43One second.
01:45Uncle Barry!
01:47I need your credit card!
01:49What do you need a credit card for?
01:51I'm paying for a hotel!
01:53What do you mean you're paying for a hotel?
01:55What are you doing?
01:56Give me that phone!
01:57Uncle Barry, let go!
01:58Give me the fu-
01:59Hello?
02:00Hello?
02:01Hello?
02:01Hello?
02:02Right, you've just been speaking to a child.
02:04You can't book a hoodie.
02:06He's definitely not having my credit card.
02:08Uncle Barry, just let me stay out!
02:11Shut up!
02:13I'm just-
02:13Sorry, I'm just-
02:14I'm just trying to sort this out.
02:16Uncle Barry, I just want to stay out because my mum's doing nothing!
02:18Don't care if your mum's doing anything!
02:20Get out!
02:20You're not having the credit card!
02:22I'm so sorry about this.
02:23I'm so sorry.
02:24It's okay.
02:24Uncle Barry, I just want to stay out!
02:27You're not staying!
02:28You're not staying!
02:28One second!
02:29I'm sorry, what did you say?
02:30What did you say?
02:31Uncle Barry, I just want to stay!
02:33Bye!
02:34Your reservation has not been processed, so you don't have to worry about it.
02:37Okay?
02:38Has he paid for anything?
02:39No, no, no.
02:40I did not take any payment on this reservation.
02:43Goodbye, I just want to stay out!
02:45It's not been processed yet.
02:46I'm sorry.
02:47You're not staying out!
02:49You're not going anywhere!
02:50Get in there now!
02:51I'm so sorry about this.
02:52I'm so sorry.
02:53It's okay.
02:54Thank you very much for calling, and have a good day.
02:56I'm so sorry.
02:57I'm so sorry.
02:57Bye!
02:58Bye!
02:58Okay, bye!
