00:00getting the best customer service from a cryptocurrency exchange is paramount so today
00:05we're looking at which crypto exchange has the best customer support we have created a response
00:12time benchmark which really kind of takes a lot of things into consideration at the end of the day
00:19there are a lot of cryptocurrency exchange reviews that spend a lot of time on comparing fees liquidity
00:26and trading tools but when your withdrawal is stuck your account is locked or kyc fails and none of that
00:34matters as much as just that one question of can customer support actually solve the problem that
00:42you have so what we've built is this support resolution index to measure crypto exchange
00:47support beyond the usual 24 7 live chat marketing claim right so the benchmark actually looks at
00:55fester meaningful response time to a competent human right a response usefulness the full resolution
01:04times the ticket tracking the account lock procedures withdrawal escalation appeal and complain channels
01:12and the language availability so supporting infrastructure for a different variety of
01:20exchanges that we review coinbase cracking okx bybit valor biggit sex.io luno binance and so many others
01:31right so some of the early distinctions are already clear from the data that we've gathered coinbase seems
01:38to have the broadest multi-channel retail support setup cracking stands out for documented security and
01:46withdrawal escalation and withdrawal escalation you've got bybit which has built one of the stronger
01:52ticket tracking environments right and you also have okx which combines the 24 7 support
02:00with clear restriction and appeal pathways vala which is local to south africa has an unusually strong
02:07formal complaint framework for south african users but more important is this next one which is the
02:14a benchmark designed to run a standardized time stamped support test so we can actually measure the
02:22difference between fast port response to actual human resolution so 24 7 support at the end of the day
02:30means very little if nobody actually fixes your problem so what i would say is just go check out the
02:38full guide the link is in the description and you'll be able to play around with the tool and actually
02:46use the different kind of metrics to gauge which ones are best for which type of customer support and
02:55overall really to just kind of get a sense of the overall kind of winners based on the kind of
03:03criteria
03:04that you can input yourself so it's a very flexible tool let me know what your thoughts are which are
03:09your favorite exchanges each and every one of these exchanges we've also reviewed in depth all of the
03:15reviews are on our main site on decentralized dot news so go check those out if you want to get
03:20started
03:20with trading on any of the platforms just make sure you use the official links so you can get some
03:25free rebates and discounts some vip perks and also some uh trading fee discounts and uh sign up bonuses and
03:35just so much more so go check those out and make sure you go to our main site so there's
03:40uh so many
03:41uh tools free resources that you can check out and if you're somebody who really wants to uh do um
03:48crypto uh gaming you can also go to smart contract bits dot xyz let me know what your thoughts are
03:56which platform is the best in terms of giving you the customer support that you need a like
04:02share subscribe turn on notifications and i'll see you guys in the next videos peace
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