00:00And most of it is just enhancements.
00:02Maybe they don't want to leave voicemails or they don't have an email template written.
00:06Or if there's a callback number, someone on their end is not there to answer the call.
00:10So that might cause a disruption.
00:13And I'm not looking to rock the boat, but my man, there is some sort of system that we're working
00:17here.
00:17We got to make sure that no one's dropping the football because it's not your end, it's our end.
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