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  • 4 hours ago
In the past, C.H. Robinson's employees could only respond to about 60% of customer quotes, and it could take up to 20 minutes.

Today, an AI agent responds to 100% of them in 31 seconds.

At Fortune Brainstorm Tech, CEO Dave Bozeman said the shift is driving faster customer service, revenue growth, and allowing employees to focus on solving more complex problems.
Transcript
00:00Yesterday our humans who are fantastic could only get to 60% of those quotes
00:06and when they did it would take them 17-20 minutes respond back to the
00:10customer. Well you're leaving a lot of freight on the table or opportunities.
00:15Now we have an agent that is mature 24-7 100% response to all quotes 24-7 in
00:2332 now 31 seconds and it does it in a conversational manner and that drives
00:29revenue growth, customer service, speed, all of that happens and it's happening
00:35right now and under that it has feeder agents and our people are able to move
00:39from the left to the right and really solve problems for customers.
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