00:01Hi, I'm Deborah and today you're going to go with me.
00:20Hello, good morning!
00:22What a beautiful day!
00:24Yes, it's beautiful!
00:26The zone for long!
00:28What a gift!
00:30And the rainforest is better!
00:32It is the best medicine!
00:34Oh yes, Anne-Marie?
00:35Oh, that is the medicine!
00:38That is the medicine!
00:40The medicine, yes, exactly!
00:41Come on, it's okay!
00:45The snoopy of the...
00:49And the three!
00:56Anne-Marie, 88 ans, vit seule depuis la mort de son époux il y a 5 ans.
01:01Elle souffre de démence sénile.
01:03Come on, come on!
01:04Come on!
01:05She will leave her home and leave her home and leave her home.
01:08Deborah is one of the nurses who visit her every day.
01:24And she's taking care of herself very well.
01:28You prepare your own food, you shower, you dress very well.
01:33Well...
01:33Well...
01:33You can control her.
01:34Yeah.
01:34I cook.
01:35I make it clean.
01:37I don't need anyone else.
01:38I cook.
01:40You need us.
01:41Yeah.
01:42And you're enjoying your life because life is close to you.
01:46I'm living here.
01:48It is beautiful.
01:49I got life, real life outside.
01:54I see young people, old people.
01:57I'm not alone.
01:59I'm very grateful that now, with my age, of course, I'm free.
02:07I'm free.
02:10I'm free.
02:12Deborah is a nurse in the city of Amersfoort,
02:15a 50 km to the east of Amsterdam.
02:18She works for the most great service service organization
02:20in the States of the States, Burtzorg,
02:23which means literally,
02:25Soin de quartier.
02:26A model designed to help the elderly people
02:28who want to live with her the most long time possible.
02:32Youhou!
02:34At the time of Parkinson's disease,
02:37Bert has a bad memory of a short trip
02:40in a rehabilitation center.
02:42I also feel the difference in such a rehabilitation center.
02:47There is a little number.
02:50Now, the way of care for me is extraordinary.
03:00He has a lot of professionals around him,
03:05and we have a very close contact with each other.
03:09If there's something happened,
03:10we can find each other very quickly.
03:12And we hope to, with all kinds of things,
03:16that you can stay very long time at home.
03:19Yes, that would be nice.
03:23Fondée sur la proximité, la mobilité et l'autogestion,
03:27le modèle de Burtzorg est unique.
03:29Nous assistons à l'une des réunions de coordination
03:32des représentantes des équipes d'infirmières
03:34de l'organisation à Amersfoort.
03:36We don't have managers.
03:39We manage ourselves.
03:41Most of the problems are solved just in the teams.
03:45Sometimes there is a very easy solution for something,
03:49but we don't know it.
03:51But other teams know.
03:52So it's good to know each other.
03:57Créée il y a 20 ans, Burtzorg emploie aujourd'hui près de 15 000 personnes
04:01et représente environ 75 % du marché néerlandais des soins à domicile.
04:07L'organisation affiche le taux de satisfaction des patients
04:10le plus élevé des Pays-Bas
04:12et compte des partenaires dans 25 autres pays
04:14en Europe, en Asie et en Amérique du Sud.
04:17Hello.
04:18À l'origine du modèle, Joost de Bloch,
04:21ancien infirmier devenu entrepreneur social.
04:23I thought the system for community care became worse and worse.
04:30Nurses were telling that they could not do the best possible care anymore
04:34because we have so many people who are telling us
04:38what we are allowed to do or not.
04:39I thought this can be done very differently.
04:43Principes fondateurs, l'autonomie des équipes.
04:47People feel ownership.
04:48They feel accountable for what they're doing
04:50and they try to do day by day the best possible things for their patients.
04:55If you do the right things, then you prevent a lot of other problems.
04:59We've also shown that you can do it in less time.
05:02The average time spent per patient went down with 50%.
05:08For Joost de Bloch, mieux soigner va de pair avec efficacité économique.
05:14We don't have overhead, almost not.
05:16We also showed the health insurers that by working the way we are doing,
05:21it costs them less money.
05:23My idea is if we should use these principles throughout healthcare,
05:27that the healthcare costs would go down at 25%.
05:29You should only focus on what's really needed.
05:32Good healthcare is really putting a skilled person
05:36with a patient that needs something
05:38and doing the right things at the right time
05:41and involving the people around
05:42so that they can participate in the best possible way.
05:46Heel hartelijk welkom bij Radio Steunkhouse.
05:53Steunkhouse!
06:00We are ready for takeoff.
06:05Muni de leur studio mobiel, Mariolijn, infirmière chez Burtzorg
06:09and Anke journalist,
06:11parcours chaque semaine les rues d'Amsterdam
06:13à la recherche de témoignages de personnes âgées.
06:16La matière première de l'émission Radio Steunkhouse,
06:19ce qui veut dire Radio Bas de Contention.
06:23Ja.
06:24Gaat u lekker zitten?
06:25On se vroeg ons af, van waar gaat u naartoe?
06:30Ik ga zwemmen.
06:31Ik ga niet voor boezingen, maar juist om mijn beweging te blijven.
06:35En doet u nog andere dingen om gezond te blijven?
06:38Ik lees veel, maar ik schrijf zelf ook,
06:40om intellectueel ook bezig te blijven,
06:43want ik heb Alzheimer's.
06:46Ben u bang voor de toekomst?
06:49Leven ben ik nog niet zat.
06:50Ik heb een goede partner die voor mij zorgt.
06:53Dat is inderdaad heel fijn.
06:57Echt heel erg bedankt.
06:59Soutenu par Burtzorg, Mariolijn et Anke
07:02produisent ensemble leur émission depuis 15 ans.
07:04To give care, it's not only the physical care,
07:08mental care is as important as well.
07:10So we thought maybe we can start making a program for all the people who are at home
07:17about health care, getting older and life experience.
07:23We believe that telling stories to each other is good for your health.
07:29Everybody can place a part in it.
07:31Everybody can be a support stocking for somebody else.
07:34We like to pick up those kinds of energies to inspire people with stories
07:41so everybody can feel a little bit better, at least for a moment.
07:45The stories are oxidant for the soul.
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