00:00Stop, stop, stop, stop!
00:02If you just pull over here and we'll sort it out.
00:06Oh, here we go.
00:08It's fine, don't worry. There's no damage, it's fine.
00:11Are you there?
00:11I am. I'm so sorry, it's our first lesson.
00:14Sorry? Look at the state of my car!
00:16I'm really, really sorry. I didn't mean to.
00:18What's sorry gonna do? Sorry's not gonna pay for that!
00:21Oh my God!
00:21Listen, it's our first lesson, it was an accident, we can sort insurance, get that all sorted.
00:24Just stop a minute, I think you give me a whiplash as well.
00:27Instead of checking for damage, she goes straight for blame.
00:30She barely touched you.
00:31Barely touched me! Look at the mark you've left on my car!
00:35You're shunted me, you're shunted me forward and I nearly hit the screen.
00:39Nobody has shunted you, there's nothing wrong with your car.
00:41She's slightly tapped your car, I'm sorry about that.
00:44She should have been on the road.
00:45It's our first lesson, we're all gonna start somewhere.
00:47Have you got documents? I have seen the likes of you.
00:50Fake documents, you can make a quick bump.
00:52I've been doing this job ten years, I've got the documents.
00:54Her claims are going to get more aggressive by the second.
00:58No, I can't move on, I'll tell you why I can't move, because I'm f***ing stiff and stuck at your
01:02knife.
01:02Well, you've been intimidating now and threatening, so I don't like how...
01:05Intimidating? You're the one intimidating me, ramming me up.
01:09She taps the car, there's no mark on it, just because you want to be off and work for four
01:12weeks.
01:13I mean, how old even is she? She looks about 12. Have you even got a permission?
01:17No, you don't need to make personal attacks, she's old enough to be driving, she's old enough to be learning.
01:21Have you done an eyesight test on her? Listen, she's f***ed to be doing this.
01:26She has no grounds for a claim, and she's not going to let this go without causing a scene.
01:31How can she not see that big metal vehicle?
01:34You've done your lessons, you've done lessons, I've done lessons.
01:37I've passed my lessons, I have three lessons, and I passed because I was a born driver.
01:42She, it needs to be on a car park.
01:44I've done my car park lessons.
01:45Well, you need more, love, you need more.
01:48Do you know what my job is? My job is dog walking, it involves a lot of physical activity, and
01:52I can't even move now.
01:54Well, we'll get it sorted with the insurance, but that's all we can do, and I am so sorry, else
01:58I can do is apologise.
01:59No, apologies aren't going to fix anything, are they? You shouldn't have her on the main road, she clearly can't
02:04drive.
02:04I know.
02:05Sorry, sorry, I'm too sorry.
02:06Sorry? Sorry, is that going to fix my car?
02:08It was just an accident.
02:10It's not good enough.
02:11I need to stand up because I can't even crouch down.
02:14She knows that Karen is acting up just to make a claim.
02:17You've left me with all them mads, and I've got pricking whiplash.
02:20Listen, I'm sorry it happened, but it was a slight bump.
02:23Slight bump? Slight bump doesn't give me whiplash, does it?
02:26I'm going to be off for it for weeks now.
02:29Sorry's not good enough, is he?
02:30Sorry's not going to pay my bills.
02:32Sorry's not going to fix my car.
02:33Your car is absolutely fine.
02:34What if a young child walks in front, then you'd have to...
02:37Listen, she's stopped quick enough, there's no damage.
02:40Quick enough? Quick enough in the back of the car?
02:42And we've apologised. It was an accident.
02:44What's an apology? I'm going to be off for weeks now.
02:47Oh my God, it's my back as well.
02:49It's time for this driving instructor to put her foot down.
02:51You're being threatening. Can you please...
02:53Intimidating? I couldn't even...
02:54If I wanted to, the pain I'm in.
02:56We can get it sorted, but you need to move away from the car.
02:58You've not even looked at that car.
03:00Look at my car.
03:00Look at your mark on it.
03:01Look at your mark on it.
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