00:26She's taking this higher and raising a complaint.
00:30Hi, I'm calling because your delivery driver has damaged my parcel.
00:35Oh yes, I did receive the photos that you sent in.
00:38But after reviewing them, there's no possible way that a delivery driver could have made that much damage.
00:44Well, it did because I've seen him throw the parcel on the floor.
00:46Did it have Fragile on the box or did it say, you know, carry with caution?
00:51Did it have anything like that on the box?
00:53It didn't have Fragile on the box, no.
00:55They're setting themselves up for disaster.
00:57But also, I would like to make you aware that you don't really have insurance as well, so you won't
01:01be able to be refunded for the item either.
01:04Well, I didn't really think I needed insurance because I didn't think the delivery driver was just threw the parcel
01:10on the floor.
01:10Then you should have talked more steps in protecting your item.
01:14My job is to see whether our delivery driver did do a good job and in my eyes he did.
01:21How did he do a good job?
01:23Sorry, I am still speaking.
01:24I do apologise for the tone that you may have used.
01:27Again, that is, I honestly do not condone that all to any of our customers.
01:32So there's nothing you're going to do? You're not going to compensate me in any way?
01:35No, because I have informed you that you haven't got the insurance to be...
01:39OK, well I will be taking to social media then to make out to your exposure and, you know, show
01:44what disgusting firm that you are.
01:46She exposed them online and it went viral and they had no choice but to send someone to her home.
01:50I believe I've had a report of a parcel being delivered to you in a not good way. Can I
01:56see it?
01:57It was thrown in the floor.
01:59Did he come to the floor and just like drop it or is it from his van?
02:01He just threw it.
02:02So you're saying you stood here and just do it?
02:06And that's what it's like when you open the box, yeah?
02:08Yep.
02:08You're struggling to understand how this much damage to a very good Canon camera
02:14yet the box is intact.
02:17They're trying to pin this all on her.
02:19I'm just struggling to understand, to be honest with you.
02:22I'm not calling you a liar.
02:24I'm just struggling to understand, to be honest with you,
02:27how this would just fall to bits like it was stuck with blue tap.
02:30They want her to remove the video.
02:31So they're willing to negotiate with her to get what they want.
02:34The reason why I've called around, if you've seen the video that you put online,
02:38I think it's a little bit over the top.
02:40What we'll do, we'll give you the partial refund.
02:42Yeah, we'll pass your refund now, either later.
02:44Why would I take a partial refund?
02:45She's not letting them get away that easy.
02:47If we give you a full refund, then we can take that post down.
02:50Yeah, why would I take it now?
02:51You want to bring her back?
02:52No, I'm not taking it down.
02:53So you're not going to take the post down?
02:54No, I'm not taking it down.
02:56I'll sustain her.
02:57I'll sustain her.
02:57I'll sustain her.
02:57See you later.
02:58Bye.
02:58Bye.
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