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From new frontiers to everyday life: how RATP Dev delivers practical innovation
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00:00Welcome to the session.
00:02We are going to be travelling from new frontiers to everyday life
00:06and looking at how RATP Dev delivers practical innovation.
00:11Welcome to the purple stage, Hiba Farah, CEO of RATP Dev.
00:17Let's get a quick bit of interaction with our audience
00:21to get us started, shall we, Hiba?
00:23Hands up if you came here today by public transport.
00:27Yeah, pretty much everyone.
00:30So it's probably very likely you use the RATP today.
00:35So, Hiba, tell us exactly, what does RATP Dev do?
00:39Which countries do you operate in?
00:41How are you moving people around on a daily basis?
00:44Okay, I'm really glad that you all came by public transport.
00:48I think it's more efficient, better for environment
00:52and cheaper than any other means of transportation.
00:56So RATP Dev exports worldwide, in France and all over the world,
01:02the expertise of RATP Paris.
01:05So RATP is the operator and maintainer of Paris network.
01:11The journey started 120 years ago.
01:15And so the know-how is really great in operating, transforming, modernizing
01:21all means of public transport.
01:24It could be commuter rail, it could be metro, tramway, buses, etc.
01:30So RATP Dev is a younger company.
01:34We are 23 years old this year.
01:37And we export all this know-how to French cities.
01:41For example, we operate the metro and tramway network
01:45in the second largest network in France, in Lyon,
01:48and many other French cities.
01:50And we are present in 16 different countries, in five different continents.
01:56It could be USA to Australia.
02:01We are really strongly developing in ASPAC.
02:04We are present, of course, in France and Italy,
02:06but also in the Middle East region with Saudi Arabia, Qatar,
02:11where we are in joint venture, and Egypt.
02:13And so we are present in mainly the biggest infrastructure public transport in the world,
02:22meaning we have like four big projects of infrastructure in the world.
02:26We have one in Australia and Sydney.
02:29The other one is in Singapore.
02:30We are also part of it.
02:32The third one is in Paris with the Grand Paris Express,
02:35where we operate and maintain the line 15.
02:38And the last one is Saudi Arabia with a network that has just been launched.
02:45So we are really specialized in both new infrastructure,
02:48what we call green field.
02:51So we can start working on these topics
02:5810 years before the launch of the operation.
03:01So we are really involved in all the project, the design, et cetera, et cetera.
03:05Or we can also operate on brownfield, meaning already existing networks.
03:10Okay.
03:11And usually when we choose a tender and we choose a city in order to apply to run it,
03:22it is because it needs a lot of technicity,
03:24like a network that needs modernization, automation, et cetera.
03:29And we bring all this know-how to any city.
03:32So clearly a global footprint, pulling on 23 years,
03:37but pulling on those 120 years of running a very efficient metro system.
03:42What are the factors that actually influence how RATP Dev innovates?
03:47How do you determine what is needed where?
03:51So we work, our clients, our primary clients are cities and regions and countries.
03:57So though everybody always find that public transport is expensive when you buy your ticket,
04:09it only covers usually one third of the price of the service.
04:17So the major part of public transport is about public funds, public money.
04:24And this means that everything we do from operations, daily service to innovation should be really driven by this,
04:34meaning it should be very efficient and very cost driven.
04:39It can be something like very long term or prospective or not useful, et cetera, et cetera.
04:48So we are really into frugal innovation.
04:52We are really driven in how we do things more efficiently for our passengers, for our clients, the PTAs, and
05:00for our teams.
05:02So mainly we have three targets when we innovate.
05:06The one is how to do things better, how to operate a better service, more efficient, more reliable, et cetera.
05:13So all innovation concerning operations and maintenance.
05:17The second one is innovations to passengers and passengers.
05:22And here we have many, many, many things happening with data, AI, new services, avatar, chatbots, et cetera.
05:31So we use all this innovation, the V2C innovation that we apply to public transport, to mass transit.
05:39And the third one is all the innovation for cities, because cities are really, public transport is part,
05:47a big part of what a city can offer and the city attractiveness.
05:51And how we help cities to attract companies, to attract tourists, to host big events,
05:57because we just ended up the Olympic Games in Paris.
06:00So we are really well known in hosting big events.
06:05So these are the three main innovation topics.
06:09And to illustrate it, I have some concrete examples.
06:13Ah, we've got some.
06:14I don't know how it works.
06:15Let's see if we can get your slides up here.
06:17Ah, ah, ah.
06:18I'm going to go.
06:19No?
06:20No.
06:21Okay.
06:23So here are a few examples.
06:25So the first example is the detect AI example.
06:28It is a mean through AI to, when a train is at the depot, at the terminus,
06:36we can detect through AI if any passenger remains on board.
06:41Ah.
06:41Before, before this tool, we had to go, a person, the driver should see if the train was empty
06:51or not.
06:51And we wasted a lot of time and efficiency.
06:55It's really doing that.
06:56With this tool, we have a more reliable service.
06:59We can gain a few minutes.
07:00And these few minutes are more reliability and more efficiency on operations.
07:06I'm guessing that's the safety factor as well.
07:09And the safety factor as well, because you won't forget anybody on board.
07:13Yeah.
07:14Though our drivers used to really do this task well.
07:18The second one is Perceval.
07:21It is our intelligent dog full of 3D and cameras and night cameras, et cetera, et cetera.
07:33And it can go to places to visit the tunnels under the platforms, et cetera.
07:39All the dangerous places for any person to go there.
07:44And it can detect whatever is happening on our infrastructure, our rail, et cetera.
07:49Excellent.
07:50It's been two years where we've been using Perceval.
07:54And we are really, really happy of the services of this dog.
08:02So this is for maintenance.
08:03And we have many, many other innovation concerning maintenance, especially infrastructure, especially underground, especially difficult places to access.
08:14Then on the passenger side, if you go to our booth not far away from here, like two minutes from
08:23here, you will have a demo of 2T.
08:262T is our new AI-powered audio guide for our sightseeing service called 2Bus.
08:34We operate in Paris, London, Brussels, and Bath.
08:39This bus network and 2T allows you really in chatting with the AI tool to have any answer.
08:49You can ask whatever you want about Paris, London, et cetera, et cetera.
08:53And we'll give you all the plans if you are looking for a restaurant, if you want to have any
08:59information, the history, whatever, on the city.
09:04Or if you are passing, I don't know, you've seen, you don't know what the building is.
09:12You scan it and you will see it's the Pantheon and you will have all the history and you will
09:18have all the names of great people in the Pantheon.
09:20So it's a new way of visiting, yeah, it's way beyond transport.
09:24It's really visiting a city in a different way, a very intelligent one.
09:28And the last one was a very useful tool we developed for the Olympics.
09:35It's called Tradivia and it's a speech-to-speech, text-to-text, text-to-speech, in 17 different languages.
09:44That enables our teams to be able to communicate to tourists and the people visiting Paris from all over the
09:56world.
09:56And this was a great success during the Olympics because people found that Parisians mastered foreign languages way better than
10:05before.
10:05And it was thanks to AI, but also to the knowledge of our teams.
10:10That must have been an amazing test for it, definitely.
10:13Yes, yes.
10:13Usually it's a lot of criticism about France and French pivoting.
10:18So this is a good solution for that.
10:21So this is very much the technical innovation that you've shown us here.
10:24Thank you for that.
10:25What I want to hear though is about, I'm thinking about your global footprint.
10:28What are some of the megatrends you see from around the globe and some examples of innovation in response to
10:35people and megatrends using public transport?
10:38Yeah, when we prepared this interview, I shared with you that we published global trends on public transport and mobility.
10:48And you can find it easily on our website.
10:51It's really a great job done by the teams here listening to me.
10:56So four megatrends are important for public transport, urbanization, climate change, demographics, and everything concerning data and AI.
11:10So if I start with urbanization, you know that the cities are getting or spreading a lot in certain cases
11:18or being very dense.
11:22So this is why all the cities are investing massively in public transport, metro solution, commuter train solution, et cetera,
11:32et cetera.
11:33And it's city all over the world. It could be Australia, it could be Africa, it could be Middle East,
11:38et cetera, et cetera.
11:39But what we can see is that one of the megatrends in mobility sector is the usage of roads.
11:49Roads where you could find pedestrians that have to share the same space with cars, with buses, with tramways, with
11:58bicycles, with e-scooters, et cetera, et cetera.
12:01Any pedestrian in a city today knows this.
12:04Yes. And if you see it in Paris, it's like crazy.
12:08And if your mobility isn't as quick as it should be, if you are a little bit too old with
12:19a baby, et cetera, et cetera, you can really have a very difficult experience.
12:23So sharing the road is very important. This is why our innovation is very focused on how to share the
12:30road.
12:31For example, we have our biggest tramway network is in Casablanca, and it is passing through a very dense city.
12:38And we adapted this with a lot of detectors we've put on our tramways in order to tell the driver
12:46that something is going to hit before it hits the tramway.
12:51So the driver is able to stop and to take...
12:54So this is a kind of early warning system.
12:56Early warning system.
12:57And the same thing is happening in the USA because we have a lot of turnover, a lot of new
13:02drivers that really don't master the route they are driving.
13:08So we added an audio system. It's the same audio system as the passenger information system.
13:17And it will detect all the hazards, all the hotspots, and telling the driver, okay, be careful.
13:24Here we had a lot of accidents. Here it is something dangerous, so slow down, et cetera, et cetera, to
13:31prevent any incident because it is a huge part of our responsibility.
13:38That's fantastic if you're a new driver or a new route for the first time to have that information.
13:45Exactly. And the turnover in the US is massive, so we have a lot of new drivers.
13:50Okay, let's keep going on the mega trends. I like this.
13:53The other trend is the demographics. So demographics, you know, it is people getting older, people changing the way they
14:02are working, or the fact that we have to adapt our offer to these new trends, et cetera, et cetera.
14:09But I think the most important topic in this is accessibility. So how to make public transport accessible.
14:16We have physical accessibility, et cetera, et cetera, but we also have accessibility for any kind of disabilities.
14:22And I'm going to just mention one example. It's what we've been doing in Cairo.
14:27In Cairo, we operate both a very dense metro line, Line 3 of Cairo, one of the most dense cities
14:36I've visited.
14:37And we also operate a commuter train between Cairo and the new administrative capital.
14:46Okay, so we're in Egypt. We're in Cairo, right?
14:48Yeah. And there, the local team launched first in Egypt. It's the sign language visuals.
14:56So you have them everywhere. You have them on screens. You have them in the call center. You have them.
15:03And we trained all our employees in order to be able to communicate in sign language.
15:08So this is something like very local innovation, but it helped really promoting the work for all kinds of disabilities.
15:20And this is what we try to push in other networks like Tuscany, where we operate the biggest bus network
15:28in the world, I think.
15:30Okay.
15:31And in Angers. So this is working for disabilities, accessibilities, et cetera.
15:40It's working for all kinds of people because children, it becomes easier to use for children, for elderly people, et
15:47cetera, et cetera.
15:48And this is a second trend.
15:50Eva, we've got just three minutes left. I love hearing about these trends.
15:54But what I am hearing from them, especially these, is that it's very much focused on people.
15:59Yeah.
15:59It's very much focused on your riders.
16:01Can you tell me a bit more about that? How come so much of your innovation is focused on people?
16:07So we are in both industrial service and people service.
16:11So our business is very industrial when I talk about infrastructure projects, et cetera, engineering.
16:16But it's people service because we operate the service for millions of travelers, like 14 million travelers per day, RHP
16:29Dev.
16:30And we have 25,000 employees.
16:33So really it's people business because of passengers and it's people business because it is a very local service with
16:43local people, local training, et cetera, et cetera.
16:49And though we have a lot of innovation, AI, et cetera, we really think that people makes the daily difference.
16:56So we have both innovations for passengers through, I don't know, avatars, giving passenger information through all what I've discussed
17:11with you, 2T, et cetera, et cetera.
17:13What about innovations for your people?
17:15And for our teams.
17:16And this is a big part.
17:17Okay.
17:18Because after COVID, we have a major crisis, like many industries of hiring, retaining, training people, make them stay with
17:28us for a while.
17:29So we invested massively on our teams.
17:32So we change all the employee experience.
17:36So now with a new tool we launched in three months all over the world, you can apply for any
17:45position at RAP Dev in like three clicks.
17:48Wow.
17:48Really, it's very efficient and we will answer in 24 hours.
17:52So it became from something very annoying to a very efficient one.
18:00Someone else has staffed.
18:01Keep going.
18:02Then we have a lot of happening about retention.
18:06So how we onboard our new employees, how we make them get involved in their bus depot before arriving, to
18:14meet local teams, et cetera, et cetera.
18:16We invested a lot also on training, digital training, et cetera, and a lot of tools allowing people to be
18:26more active in how they organize their daily life.
18:30For example, tools that would allow people changing their schedules without the intervention of any manager.
18:37Intelligent tool taking into account all the legislations, et cetera, all the constraints and allowing you to switch your schedule
18:46with another team member, whether you're a driver or a maintainer, et cetera, et cetera.
18:50So giving more flexibility to people to be more active in how they plan their work life and balance it
18:59with their personal life.
19:00And all this is making us now much more serene than a few years ago about retention and attraction.
19:13And you also have like some frugal innovation like cooling jackets for our drivers to be, and you can see
19:22it on our bus too, to stay cool during summer days and a lot of local innovation coming and sharing
19:33massively.
19:33Hiba, thank you so much for this.
19:35I love that so much of when we think about innovation, it's the technology you've shown us, not just the
19:40technology, but the people.
19:42The people that are writing your RATP services, but also the people that are operating it and how you're serving
19:48both of those moving from the frontiers to practical innovation today.
19:52Hiba, thank you so much.
19:53It's been an absolute pleasure.
19:54Thank you.
19:55We are councillor from the future.
19:55Thank you very much.
19:55loud air drop off the stage to speak.
19:56I'm sorry, the Murphy has dropped off the screen at heart opening.
19:57I hear you raise your� swornvert protocol.
19:57That's one of the reasons you may know to read.
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