00:00Claire Munch is recovering from what she calls the worst years of her life.
00:07Since her school days, the 47-year-old has battled an eating disorder and severe mental health issues.
00:13As a result, her GP told her she wasn't eligible for weight loss drugs.
00:17Instead, she turned to the telehealth company Juniper.
00:21At the end of the questionnaire, I was accepted, no questions asked, and I was then sent the medication.
00:28That led to a relapse of her eating disorder and months later she was hospitalised.
00:33She told Juniper what had happened and they apologised and refunded her.
00:37But the company still sent her discount codes encouraging her to sign back up.
00:42It was so manipulative and abusive. I'm like, I didn't want to have this.
00:47You know, I'd unsubscribed and everything.
00:50It's terrible, you know, I really feel for her.
00:52And it's re-traumatising her experience as well.
00:56Specialist doctors are increasingly concerned about online providers prescribing weight loss drugs.
01:02In regards to side effect management, but also constantly looking at those more longer term risks,
01:07which includes risk of disordered eating, eating disorders, but also micronutrient deficiencies, muscle loss, those sorts of things.
01:13In its apology letter, Juniper told Miss Munch it's made changes to its clinical procedures, including mandating video consultations.
01:21Juniper says it can't comment on individual cases, but is committed to patient safety.
01:27The federal government insists it hasn't seen a rise in eating disorders related to weight loss drugs, but it is aware of a handful of cases.
01:36There's a real problem with the single condition and online providers.
01:41GPs are calling for greater government scrutiny of telehealth medical services.
01:46The regulations haven't been as clear for people working outside of the Medicare system, and that's what needs to change.
01:52The governmentèŹ contractors have the same one in the pocket.
01:55The government must be operating in a private agency into the market.
01:58The government is becoming a local expert.
02:00The government is paying attention to the market.
02:02The government is raising its provider.
02:03The government is increasing its provider in the pocket.
02:05The government is operating in a private agency.
02:06The government is trying to ensure that they're going to support the customer service with telehealth implementation.
02:08The government is providing a financial service with telehealth.
02:10And helping the other people who work away their retirement,
02:12and the government forms a small business.
02:13The government is making an economic service when the network is a great deal,
02:15the government is currently working at a customer service.
02:17The government is to help them to make money from a computer that car associate with a company.
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