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00:00You're so entitled.
00:11Yes, I feel entitled because I'm a passenger.
00:14You're a passenger, but this is my car.
00:16And this is your job.
00:17It's not my job.
00:18It's your job.
00:18It's my car.
00:19Be professional.
00:20I can kick you out of the car anytime I want.
00:30I'm going to throw a fit because I'm the fat man.
00:32Say hi to 37,000 people on my .
00:34I don't give her .
00:36Oh.
00:37Can you see me?
00:38I see what the hell I want to see.
00:40I might look crazy.
00:42I look good.
00:43Because fancy people can wear a fit, including you.
00:46So don't worry about it.
00:48Don't follow me.
00:49Oh, my God.
00:51Oh, my God.
00:53Oh, my God.
00:54Hey.
01:03Customer complaints are at an all time high.
01:06You .
01:08Putting workers on the defensive.
01:10Oh.
01:12And with labor shortages, supply chain woes,
01:16and a 40% rise in violent retail crime,
01:19it's an all out battle at the checkout.
01:23The customer is always right.
01:27Call the cops.
01:28It's just plain wrong.
01:30I am a customer.
01:31I'm a customer, too, Becky.
01:32Ah!
01:35When it comes to traveling by plane, train, or bus,
01:39the amount of passengers packed into any given space
01:42means customers may not have a choice
01:44of who they end up next to.
01:46Like this woman, who sits down in one
01:48of the only empty seats on a bus.
01:51You good?
01:52I'm awesome.
01:53Good.
01:54Good.
01:55Good.
01:56But it seems like every time I tell you,
01:57it's a problem.
01:58I haven't spoken to you.
02:00Can you see him?
02:01And lands in an unexpected confrontation
02:03with her seatmate.
02:04Can you see him?
02:05Yes.
02:06I see what the hell I want to see,
02:07so I see him.
02:08Now, I'm crazy ass.
02:10Whose unusual hair view becomes the focus
02:14of the dispute.
02:15You're the one who look crazy ass crazy.
02:18No.
02:19I might look crazy.
02:20I look good.
02:21Because people can't wear this, including you.
02:24So don't worry about it.
02:26It looks good.
02:27And I know it does.
02:28Because I get compliments all the time.
02:30Can you say that?
02:31No.
02:32Absolutely.
02:33Bye, Felicia.
02:34Bye, Felicia.
02:36So customers traveling long distances
02:38in confined quarters may do best
02:41to keep their comments to themselves.
02:45On a flight preparing to depart from Tennessee,
02:48a man is assigned a middle seat.
02:52And the woman who is supposed to be sitting next to him
02:54is apparently unhappy about his size.
02:59Nothing for you to be sorry for.
03:01According to the man filming, the passenger
03:04asks the flight attendant about moving her seat.
03:07But none are available.
03:09I'm just thinking of things out of the body.
03:11Somebody.
03:12Who cares?
03:13Lady, can't blow your head.
03:16Say hi to 37,000 people on my .
03:19I don't give a .
03:20Oh.
03:23Throw a fit, because I'm the fat man.
03:25She said she had another plane to get on
03:27as soon as she got off.
03:27That's just going to be tough to make that.
03:29Yep, tough to make that connection.
03:30And then you've been through with this thing.
03:32You can't do it.
03:34I cannot keep her on off that jet.
03:36She's killed.
03:37The woman at this point demands to be let off the plane.
03:40Oh, she's killed that man all the way there.
03:44Despite it already being disconnected from the jet
03:46bridge, her request is granted.
03:50Yeah.
03:52Bye, Karen.
03:52And she exits the plane to the delight of other passengers.
04:02It's unknown if there are any repercussions for her
04:04deplaning the aircraft.
04:06The airline does not comment on the incident,
04:09but it serves as a reminder that outspoken altercations
04:13with fellow passengers can result in even bigger
04:19inconveniences for all involved.
04:22Yeah.
04:24Bye, Karen.
04:30Entrance fees to beaches provide communities with the revenue
04:34necessary to maintain the sandy hotspots and provide services
04:38like lifeguards, bathrooms, and trash removal.
04:42So some municipalities make it their mission to ensure
04:45patrons follow the rules and pay to play on the sand,
04:49regardless of how you got there.
04:53Along the New Jersey shore, local police have stopped a surfer
04:57who fails to present a beach badge upon request.
05:00I'm not going to ask you too many more times.
05:02You're not free to leave.
05:04Are you safe?
05:05You are.
05:06If you take another step, you'll be arrested.
05:07I promise you.
05:08I promise you.
05:09Is I surfing?
05:10Yeah.
05:11Just come here.
05:13No.
05:15According to the police report, the man
05:17tells the officer he doesn't need a badge,
05:20since as he understands it, access to the beach is free
05:23if you surf.
05:24I'm not doing anything wrong.
05:25I didn't know if I was there.
05:26OK.
05:27We're not a beach badge, though.
05:28So we need your information.
05:29Because I'm not on the beach.
05:30You're allowed to access the water to surf or to fish.
05:34You need a beach badge to get on to this beach.
05:36I'll email you the free access law,
05:37and I'll also email you Title 40,
05:39which regulates the municipalities to charge for beach.
05:42Despite the officer trying to explain
05:44how the law actually works.
05:46OK.
05:47Great.
05:48Time for assignment.
05:48We need your information.
05:50No?
05:50OK.
05:52726252.
05:54You're not free to go.
05:55All right.
05:56The man seemingly continues to refuse to cooperate.
06:02The officer is joined by other police
06:04as they follow the man up the beach
06:08and prepared to arrest him.
06:10Drop the surfboard.
06:12Sir, sir, sir.
06:13Do not.
06:14Drop the surfboard.
06:14Drop the surfboard.
06:15Drop the surfboard.
06:16You're illegally arresting him.
06:18Drop the surfboard.
06:18You're illegally arresting him.
06:19Drop the surfboard.
06:20As the officers try to cuff the surfer.
06:23Whoa, whoa, whoa.
06:24What are you doing?
06:25Why are you hitting him?
06:26An unidentified woman joins the fray.
06:29What did I do wrong, bro?
06:31That's my dad.
06:33I walked up to the shower.
06:34Why are you arresting him?
06:35Bro, stop.
06:37Get back.
06:37Get the out of my face, dude.
06:39And the situation begins to escalate very quickly.
06:42Bro, you are not allowed to do this.
06:44Do this bad right here.
06:45You are not allowed to do this.
06:46You're not allowed to do this.
06:47You're going to stop.
06:48OK?
06:52Remind you about it.
06:54Stop resisting.
06:54Put your hand behind your back.
06:56You know what the ?
06:57What the is wrong with you guys?
07:00The officer has finally managed to handcuff the man.
07:03Dude, my hands are cutting off the circulation.
07:06You should have a photo of that for your four minutes
07:08in five minutes.
07:09You're being ridiculous.
07:11The surfer is arrested for obstruction of justice,
07:14disorderly conduct, and resisting arrest.
07:17He also receives a borough ordinance for not having
07:20a beach badge.
07:21Bro, are you serious?
07:24OK, don't do that.
07:26He pleads not guilty to all charges.
07:28And while the outcome of this case is pending,
07:30the lesson is crystal clear.
07:33Even if you think you know the rules of a certain activity.
07:36I'm not doing anything wrong.
07:37I'm not hoping.
07:38OK.
07:39Go to the beach badge now.
07:40When an officer informs you otherwise.
07:42You don't need a beach badge tonight.
07:44You need a beach badge.
07:45Get up to this beach.
07:46It's better to keep calm and comply.
07:49You're not free to go.
07:50Than risk losing out on your day in the sun.
07:53Drop support.
07:54Drop support.
07:55You're illegally arresting him.
07:58Drop support.
08:03According to one study, 92% of employees in North America
08:07rely on their cars to get to work.
08:09And for a minimum wage worker, any car problems that
08:14might lead to missed work...
08:15Only in Asheville.
08:19Oh.
08:20...mean less pay and fewer funds to fix the vehicle.
08:24Potentially putting their livelihood at stake.
08:27Oh, hi, Vicki.
08:30Oh, hi, Al.
08:31How are you, stranger?
08:33...at a fast food restaurant in Kansas.
08:35I got a surprise for you today.
08:37Come on.
08:37Come with me.
08:38This employee's shift is about to take...
08:41You remember talking to me the other day?
08:42I bought a car.
08:43Yeah?
08:43Yeah.
08:44All right.
08:45I was told you I'd give you a car, didn't I?
08:48Yeah.
08:49Right?
08:50But I thought you were kidding.
08:50You for real?
08:51I never kid.
08:52I'm for real.
08:53That black car right there is yours.
08:54Is this my son?
08:55Yeah.
08:56That's his old car.
08:57That's his old car.
08:58So...
08:59That black car is yours.
09:00That black car is yours.
09:01No way.
09:02It's white.
09:03I'll give it to you.
09:04There.
09:05All right?
09:06A few days ago, Vicki, whose car recently broke down beyond repair,
09:09asked this regular customer if he knew of any cheap cars for sale.
09:12I always told you I'd give you a car, didn't I?
09:13Yeah.
09:14Right?
09:15But I thought you were kidding.
09:16Are you for real?
09:17I never kid.
09:18I'm for real.
09:19Yeah.
09:20It's his old car.
09:21So we made a deal and we're giving it to you.
09:22Yep.
09:24Come for it.
09:25Yes.
09:26Go get in your new car.
09:27Come on.
09:28Oh my God.
09:29For real?
09:30And the deal comes at a very low cost.
09:32What do I owe?
09:33Nothing.
09:34A smile and a hug.
09:35That's it.
09:36That's it.
09:37That's it.
09:38That's it.
09:39That's it.
09:40That's it.
09:41That's it.
09:42That's it.
09:43That's it.
09:44That's it.
09:45That's it.
09:46That's it.
09:47That's it.
09:48That's it.
09:49All right.
09:50Okay.
09:51All thanks to genuine customer service.
09:54You're a blessing to me.
09:55You make me smile every time I come through here.
09:58And I don't forget stuff like that.
09:59That's awesome.
10:00Repaid in kind.
10:02There's still some good people out there.
10:03You're one of them.
10:04In the not too distant past, paying a stranger from the internet for a ride in their car was
10:17considered extremely risky.
10:18And while the rise in popularity of rideshare services has made the practice commonplace,
10:23getting into a stranger's car can still come with its own set of problems.
10:28Not only for the person paying, but also the one behind the wheel.
10:33What did you do?
10:34Nothing.
10:35Let's go.
10:36Now.
10:37No, I heard something.
10:38Let's go.
10:39Let's go.
10:40Let's go.
10:41Let's go.
10:42The two according to him just had a heated confrontation with her boyfriend.
10:46I busted.
10:47Your .
10:51What did you bust?
10:52You bust.
10:53A window or something.
10:54I don't know.
10:55Why would you bust that?
10:56Because them, dude.
10:57You don't know the situation.
10:59So don't even judge.
11:01I ain't judging you.
11:02Just saying you busted windows.
11:04They're jumping back in the car like, that could be in a bad situation.
11:07It's not.
11:08You're fine.
11:09I mean, I know that. I didn't bust a window.
11:12Though a hasty exit might seem like the best course of action.
11:15It's what he's been putting me through.
11:17Her decision could have placed the driver in a precarious spot.
11:21Though, luckily, according to the driver, there is nothing more to the incident.
11:27But in Washington, D.C., it's both the driver and the passenger who appear to feel put upon and uncomfortable during their time in the car.
11:36Please keep it up.
11:37I will.
11:38Dude, keep it up.
11:39Respect is earned and deserved.
11:40Yeah, and you haven't given none.
11:42According to the passenger, since the driver picked her and her health aide up from the hospital,
11:47he has allegedly been driving recklessly and refuses to turn down his music despite her not feeling well.
11:54Respect is earned.
11:55And when are you going to give some, sir?
11:57When?
11:57I've been in this car for 50 minutes.
12:01When have you respected me as a passenger?
12:03When?
12:04I got it here.
12:05I asked you, can you turn your music down?
12:07You turn this **** up even more.
12:09And when the passenger claims he misses a turn after ignoring her attempts to give him directions,
12:15things come to a head.
12:17Yes, sir, entitled.
12:20Yes, I feel entitled because I'm a passenger.
12:23You're a passenger, but this is...
12:24And this is your job.
12:26It's not my job.
12:26It's your job.
12:28While he, in turn, seems irritated by what he perceives as demands.
12:34And when she claims he misses a turn after ignoring her directions, things escalate.
12:39Be **** professional.
12:40I can keep you out of the car anytime I want to be.
12:42Guess what?
12:42I don't work for anybody.
12:43Then you do what I **** you need to do.
12:45I don't work for anybody.
12:46I work for myself.
12:47Keep on, keep on, keep on.
12:48I don't, I don't, I don't, I don't, I don't, I don't, I don't, I don't, it's my car.
12:49Okay.
12:49Please, she's no worse.
12:51Don't be worried with her, please.
12:53Just go.
12:54The passenger's health aide intervenes in an attempt to de-escalate.
12:57You, black American, you feel so entitled, over what?
13:00The next ride.
13:01Lazy as ****.
13:02Oh, yes.
13:03Yes.
13:04Don't get some job.
13:05You like to live on welfare.
13:06My task money is taking care of you equal if you don't know.
13:09But the driver makes things very personal.
13:12****.
13:13Yeah.
13:13If you're dealing with other persons, don't **** that **** with me.
13:16I'll kick you out.
13:17I need it.
13:17Okay.
13:19He says it right.
13:21It seems unwilling to listen to their directions.
13:25That's right, yeah.
13:26I'm following the GPS, and that's what the GPS is telling me to do.
13:29And I asked you while you're on the phone to make a left turn.
13:32I am following the GPS, and I was right.
13:34You know what?
13:35The GPS is wrong sometimes.
13:37That's why I'm up and paying attention so I can tell you which way to go.
13:40If you have issues, I'm not responsible for it.
13:42But please, no.
13:44You pick a patient from the hospital.
13:46All this is not right.
13:48Please.
13:49After nearly an hour in the car...
13:52Enter here.
13:53It's one way.
13:54You go the other way, you cannot enter here.
13:57There's no road.
13:58The ride finally comes to an end.
14:00Right here.
14:01While the passenger claims to have reported the driver to the rideshare company,
14:06it's unclear if there are any repercussions.
14:08But the entire interaction goes to show that common courtesy on behalf of drivers and passengers...
14:15Yes, you're entitled.
14:17Yes, I feel entitled because I'm a passenger.
14:20...goes a long way in making the trip to one's destination as stress-free as possible for everyone in the vehicle.
14:27Be professional.
14:27I can take you out of the car anytime I want to.
14:29Guess what?
14:30I don't work for anybody.
14:31Then you do what I f*** you need to do.
14:38According to the International Labor Organization,
14:41an estimated 395 million people sustained non-fatal work-related injuries in 2023.
14:49And while most businesses do whatever they can to avoid the most obvious threats to a worker's safety,
14:55there are some mishaps that are nearly impossible to predict.
14:58As this delivery driver discovers when he attempts to wheel several cases of beer down a snowy ramp.
15:15And while this incident could perhaps have been avoided,
15:19others are much harder to see coming.
15:25At a business in Wales.
15:26An employee leans against the store's shutters, waiting for the owner to open shop.
15:34And when he does,
15:38the employee
15:39finds herself on a sudden, terrifying track.
15:52Seconds later,
15:53her employer rushes to her aid,
16:00having heard her calls for help,
16:06and assists her back down to safety.
16:12And this woman isn't the only employee left hanging on the job.
16:16In the United States, a worker at a car wash is spraying down a wall.
16:24When suddenly...
16:25The man's hose is caught up in an enormous spinning brush,
16:33wrapping it and him until both are tightly wound to the piece of machinery.
16:37The man's hose is caught up in an enormous spinning brush,
16:42wrapping it and him until both are tightly wound to the piece of machinery.
16:50Fortunately, it appears that someone notices his plight and stops the rotating machine.
16:58But it just goes to show that whenever heavy machinery is involved,
17:06unforeseen mishaps can still catch employees off guard.
17:10For those who love camping,
17:20booking a traditional site to pitch one's tent,
17:23while authentic and exciting,
17:24can lead to some experiences that are a little too authentic and exciting.
17:29Yo, yo, yo.
17:35Go, Bear, go.
17:36Go, Bear, go.
17:38Leave.
17:38So for those looking to avoid such encounters...
17:52Go, Kitty.
17:53Get back.
17:54Go in the hills.
17:56Go in the mountain.
17:58There's the option of glamping.
18:00A chance to spend time in the great outdoors,
18:04with perhaps just a bit more of the great indoors
18:07to protect you from any wild beasts.
18:10But remember, it's not always the wild ones you have to watch out for.
18:16Whose horse is that?
18:19At a glamping site in Australia,
18:21a customer trying to complete her self-check-in process
18:26is greeted by what appears to be the site's hospitality mascot.
18:30While the horse is certainly friendly...
18:42It's size and enthusiasm is causing some alarm.
18:52is causing some alarm,
18:56prompting the customer to make a break for cover.
19:00I gotta get to my accommodation, which is there.
19:03Don't follow me.
19:05Which for now, is in the glamping site's main office.
19:16But the horse's persistence.
19:20You're not coming in.
19:21And the woman's desire to get
19:22to her actual glamping spot.
19:29Like I'm not scared of horses.
19:33Eventually leads to a very friendly truce.
19:39Here's hoping the process of checking out.
19:41Sight management here are really nice.
19:44We'll have a bit more human interaction.
19:46This is not the welcome I expected.
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