00:00If you don't like the item, we'll allow you to return an unwanted item as those
00:04rules we just mentioned. You are then able to exchange that gift for another
00:07item or will be offered a store credit. Sometimes they'll give you a refund but
00:13that is entirely down to the individual retailer. So it's important if you're
00:17giving gift that's really valuable just to give somebody a gift receipt so they
00:21have got an option. But of course if they give you something and you've not got
00:26the original receipt then it gets really much more complicated. What are you going
00:29to need to do and this is when it gets awkward go Gabby I'm so sorry I don't
00:33like this beautiful or I don't like or I want to give back this beautiful gift
00:37that you give me. Have you got the original receipt okay? If you've got the
00:41original receipt then you could go back and get a refund or whatever is an
00:47exchange. But this is super awkward. But it's better to be honest it really is
00:51better to be honest and just chuck it away. And if you've got the original receipt you
00:54could give it to me. If you paid in cash that's great because I could have the
00:57original receipt go back into the store and get the cash. If you pay by credit
01:01card or debit card you are the one who needs to go back into the store. We'll go together.
01:04Yeah.
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