- 20 minutes ago
- #realityrealmus
#RealityRealmUS
Reality Realm US
🎞 Please subscribe to our official channel to watch the full movie for free, as soon as possible. ❤️Reality Insight Hub❤️
👉 Official Channel: />👉 THANK YOU ❤️❤️❤️❤️❤️
Category
🎥
Short filmTranscript
00:00This is a high-stress situation, though.
00:02Have Toronto Pearson Airport skating on thin ice.
00:06Opening the doors? Is it frozen?
00:09We have an intoxicated passenger, so we're in pursuit.
00:14As the airport pulls out all the stops...
00:17It may be a bit of a challenge, but we always find a way to make it work.
00:21...to keep the show on the road.
00:23Oh, boy. What a day.
00:26This is Canada's biggest gateway to the world.
00:30An elite force of 50,000 working non-stop.
00:33A lot of departments that sit here are like marionette puppeteers and make sure that everything happens.
00:39Keeping flights across six continents moving while battling the elements...
00:44That's what we get paid for, to do the impossible.
00:47...and facing the unexpected.
00:50There's a medical going on right now on an aircraft.
00:51And they're doing it around the clock to keep Toronto International on track.
01:00Air Canada 855, exit Delta 8, cross.
01:11Blackster 7079, taxi down, only one five left.
01:15Operating an airport in one of the coldest countries in the world comes with its own unique challenges.
01:21Every day, Toronto Pearson transports almost 130,000 passengers around the globe.
01:29And with winter lasting up to five months, they can't afford to let the sub-zero temperatures slow them down.
01:37We're going to go 5,500 litres of Type 1 and 1,800 litres of Type 4.
01:49At the first sign of frost in late September, the airport unleashes its secret weapon.
01:56Our Canada 688 pack control, hello, taxi echo, staging bay 2 north.
01:59The central de-icing facility, or CDF, is based to the south of the airport.
02:05Spanning an area the size of 160 ice hockey rinks, it's the largest de-icing facility in the world.
02:12Jazz 427, right on tangle, hold short foxtrot, contact ground 12165.
02:19With its own control tower and underground supply and collection system,
02:23it can remove snow and ice from up to 12 planes at a time.
02:27So there it is, force center, clear to start, and there we go.
02:42We remove all the contamination, ice, snow, and that type of thing to make sure that the plane departs safely.
02:50If you have ice on the plane, it will struggle to get in the air, and it's fundamental to flight for sure.
02:57As well as disrupting the plane's aerodynamics, seriously affecting lift,
03:04unremoved ice can break up during a flight and fall into the engine, causing critical damage.
03:10So, a few hundred gallons of de-icing fluid are crucial to protect against the elements and potential accidents.
03:16Each aircraft definitely has its own challenges.
03:21On these wide-body aircrafts, we do two stops because the wing is so long and it's so large.
03:27So we'll do as far as we can reach here, and we'll have to move forward to reach the rest.
03:37On a quiet day, I might do two or three aircrafts, but on a busy day, I've done as many as, I think, 32.
03:44We've had all-day snow events where it's busy all day.
03:49It really depends.
03:52On the ramp, or apron, where aircraft park to load and unload,
03:56today's 19-degree Fahrenheit temperatures are creating more complications.
04:02Not working.
04:05Okay.
04:06Okay, we need to do it with water.
04:08It's already, he tried doing it already, it already froze.
04:10You're doing it in water?
04:11Yeah.
04:12The ramp team are refilling the drinking water on a small jet, due in service shortly.
04:18But the water pipe has frozen stuck to the plane, and the cold weather team have been called in to help.
04:24It won't break if it's stuck on.
04:28Sometimes if I keep my hand here, I'll, uh...
04:31Want more?
04:32Yeah.
04:32The airport employs around 160 additional staff during the winter months to deal with cold weather problems.
04:38Sometimes there's two options.
04:39You can get a warm water bottle with a water bottle, a sprayer with hot water, and spray it, and it'll normally come off.
04:48But because of the temperature outside, when you're spraying it, it's just going to freeze.
04:52So I'm just keeping my hand here, because sometimes with the heatness of my hand, it'll actually come off.
04:59Maybe just steal a heater from another gate.
05:01The cold weather team also looks after more than 50 portable heaters that are a vital piece of equipment on days when temperatures plummet.
05:09These flameless, diesel-powered heaters are used to pump warm air into aircraft or melt ice in extreme conditions.
05:17Carlo, that's not even on.
05:20It won't turn on.
05:23But today, even the heater has decided it's just too cold.
05:28Does it work?
05:28Okay, put it back off.
05:32We'll take it off.
05:32We'll get in another one.
05:40Temperatures this evening are forecast to drop even further with a snowstorm on the way.
05:45In the central de-icing facility, shift manager Steve is making sure the de-icing fluid is ready for the wintry battle to come.
05:55These are our fresh glycol tanks.
05:58We have four in total.
05:59Each of them are 100,000 liters.
06:02And this is the pure concentrate that we get.
06:04And then we blend it based on the temperature outside.
06:08Diluted glycol is sometimes used as windshield washer fluid in cars.
06:12Just for context, for windshield washer fluid, you would typically grab a one or a four-liter jug.
06:19Again, we have 400,000 liters of the pure concentrate.
06:23It goes through our facility, which is called the blender house.
06:26And the blenders then mix the water with the pure concentrate.
06:29And it brings us out to the percentage of glycol that we're looking for.
06:33And then we have underground piping network that then feeds the pads, so the six pads.
06:38It's not a small operation.
06:42It takes literally a small city of people to make this come together.
06:47The airport uses two types of glycol to prepare the planes for takeoff.
06:51Type 1 and Type 4.
06:54Type 1 is heated to upwards of 75 degrees Celsius.
06:57And that's used to clean the snow and the ice off the aircraft.
07:00So it basically gives us the clean surfaces.
07:02And then within three minutes of that time,
07:05we want to be able to make sure that we've already started applying the Type 4.
07:07Type 4 is a green glycol gel that protects the plane from ice buildup en route to the runway.
07:15It's what they call a holdover.
07:16So basically that if we just clean the plane with the Type 1 that's heated and it was actively snowing,
07:22by the time he gets to the furthest runway, then because of the colder temperature,
07:26then that fluid could essentially fail if he's on the ground for too long.
07:29So that Type 4 during active precipitation gives us a much bigger window.
07:32Right now, planes are being sprayed with Type 1 only.
07:38When the snowstorm hits, Steve and the team will roll out the Type 4.
07:42It's pretty critical that we can get it right, because if we know that Mother Nature, who has a great sense of humour,
07:47she can bring a cold spell or a really good winter storm, and we have to be prepared for that.
07:52On the apron, the cold-weather team are on the hunt for a new heater.
08:13But even the working heater is fighting a losing battle against the biting cold.
08:26The flight is in danger of falling behind schedule, so the team attempts a two-pronged attack, hot water and hot air.
08:40All around the airport, teams are adopting winter protocols, adapting their routines for the cold weather.
09:00In stock, Air Canada's station operations control, Divine Declaro and her team are starting the second shift.
09:20All right, good afternoon, team. You got myself, Shelly, and Remy with you all this afternoon.
09:27The forecast snow that's already beginning to fall will mean changes to their planned schedule.
09:34So tonight, we're expecting a big snowstorm. Actually, it started right now.
09:40It's definitely going to make our operation a little bit harder.
09:43We've already pre-cancelled 45 arrivals and 45 departures, just to kind of decrease any aircraft movements.
09:53Yeah, it's going to be a long night.
09:58Airlines try to thin out operations to minimize the impact of extreme weather.
10:0342 is secure, that's ramped, they're doing okay right now.
10:05Okay, fantastic.
10:06But tonight, there are three flights Air Canada is determined to keep on schedule.
10:11We have Mumbai, 46, Delhi, 42, as well as 56 to Dubai.
10:18So those three flights are critical flights for the evening, and we'll be focusing on them, making sure that we get them out of here on time.
10:26Focus flights are often routes with a high volume of connections or flights that must arrive within a set time at the destination or risk losing their slot.
10:35And it's Divine's job to ensure they take off promptly.
10:38I look at the cameras and the visibility is definitely decreasing.
10:42There's going to be a lot of communication with our staff outside, ensuring that they're going to be our eyes on the ground for the day.
10:50It's a snowy event, a snowy weather day.
10:58We can no longer see across the corridor.
11:02Out on the apron, the snowstorm is taking hold, and operations manager Steve Bonomo is on the front line.
11:08It's going to be a zoo out here soon.
11:11We're going to have gates being cleaned by the airport, GTAA.
11:17They will have their hands full today.
11:20The roads are going to be slippery, so things will be slower than normal.
11:25The Greater Toronto Airport Authority, or GTAA, will keep the runways and corridors clear of snow.
11:31But the team will need to allow additional time to get the planes through de-icing.
11:36There will be a whole bunch of focus flights in a short amount of time going out.
11:41There could be some possible weather delays, I would assume by then.
11:44As you can see, the snow is coming down pretty heavily now.
11:47And we still have a handful of hours before we get there.
11:50Steve will be working with Devine and the stock team to keep the priority flights on schedule in conditions that are only going to get worse.
12:10In Terminal 1, passengers are braving the ice and snow to check in for the first of the evening's priority flights.
12:17Air Canada Flight 042 to Delhi.
12:20I'll give you a hand.
12:24Every piece of luggage that's checked into Toronto Pearson Airport joins an 18-and-a-half-mile conveyor belt system that transports it to its destination.
12:33So this is the heart of baggage.
12:36If you need any information regarding the system, this is where you get it.
12:44On the screens here, you have the entire baggage system, both Terminal 1 and Terminal 3.
12:49You see the inbound on time percentage is at 64%.
12:52It's a snow day, so it takes a little bit longer to get equipment around the apron.
12:56So there is going to be a delay.
12:58And then we have the outbound, which we're at 99%, which is really good.
13:01In icy weather, there are speed restrictions in place on the ramp, which can slow things down.
13:09But it doesn't stop over 80,000 pieces of luggage making their way through the state-of-the-art baggage system every day.
13:15This is an automatic tag reader.
13:20These basically capture a picture of your tag and tell the bag where to go.
13:26So, for example, if a bag's going to Japan and there's a bag tag that says Japan on it,
13:33it'll scan that tag and then push it to the baggage lateral for an outbound flight to Japan.
13:38There they go.
13:44The bags are sorted by flight and sent to a lateral or side conveyor belt,
13:48where they are manually packed into metal containers, which will be loaded into the body of the plane.
13:53When passenger travels, they don't really realize that there is a lot of manual work involved in taking care of their bags.
14:04For his first flight, he's going to load approximately 260 bags.
14:08And for the next flight, it's going to be similar, about 300.
14:13Each flight has individual containers for direct luggage, connections, and priority customers.
14:18Everybody has their own containers to look after.
14:23So, if they try to load local bags in a connection container, the system is not going to allow.
14:28When they scan it, it's going to give an error that you should not be putting this bag in this container.
14:33Each container can hold around 40 bags, and the team is trained in fast and efficient packing.
14:39Now, all the labels should be out.
14:41Since it has tags number, this is associated with the passenger name here,
14:46which we can retrieve if any passenger, we don't want to travel in this flight anymore due to any reason.
14:51This is how we identify which bag we are going to take it out.
14:56With an average of 25 flights taking off per hour, the baggage team work around the clock.
15:02Our job is to make sure all of the containers go out from the bag room 45 minutes before departure.
15:10All the bags have to be at the gate.
15:12Good evening, this is Matt from Air Canada Calling.
15:27Looking to get some snow removed over around gate 175.
15:33In stock, Devine's got her eye on the first of the focus flights, travelling to Delhi.
15:38Perfect, thank you very much. Bye-bye.
15:40So I just gave the GTAA information to get some snow clearance in and around the area,
15:48just to give the team traction to get the aircraft loaded.
15:55To keep the flights on schedule, Devine liaises with key teams around the airport,
16:01including the snow removal team.
16:05So we got our ramp team there now.
16:07But loading seems to have stalled.
16:09Copy, are they having issues with the, um, opening the doors?
16:16C1 is not opening?
16:17Okay, well, there's the first problem for today.
16:21The main C1 cargo door for loading the Boeing 777 is stuck shut.
16:26Is it frozen?
16:28Is it frozen?
16:29Okay, so it's frozen.
16:30Okay, um, call, I'll call, uh, DICE.
16:35We're currently on a, uh, standstill, uh, for now, unloading the aircraft.
16:39Our flight is supposed to departing at 19.30, so we have about 45 minutes to get the flight, um, out of here.
16:50Just a few hours into Devine's night shift, and the freezing weather is already causing a delay to one of the priority flights.
16:58Oh, boy.
16:59And they sure it's frozen, right?
17:01If it is frozen, then they're gonna have to bring the Herman Nelson.
17:05The icy weather appears to have frozen the Delhi flight's cargo door shut.
17:10We just called cold weather for a Herman Nelson, because 42, um, we can't open the door.
17:15It's either frozen or there's a maintenance issue.
17:17You'd think it's a person, Herman Nelson, um, but, uh, it's actually a machine.
17:23It's a heater that we use, uh, to throw out anything, uh, that is frozen on the aircraft.
17:29On a wintry night like this, the heaters are in high demand, so Steve's been tasked to find one.
17:36They gotta be, they are, gotta be all somewhere else other than here.
17:41So we gotta look, uh, I'm gonna start looking now.
17:43If they can't open the door, they can't load the luggage and cargo, which means the plane can't take off.
17:51Um, okay, so we'll get maintenance to take a look at it.
17:53Maybe it's not frozen, maybe it, there is something, an issue with it.
17:58Devine's called in reinforcements.
18:01Uh, right now we've called maintenance to assist us in trying to get the, um, uh, door open.
18:07Um, it does get a little bit stressful, because it's like the time is ticking.
18:11You know, you have that only allotted, allotment of time to be able to get that flight out of here.
18:16A delayed departure can cost airlines hundreds of dollars a minute.
18:22Captain, it happened to the door open.
18:24Is it moving?
18:25No.
18:29And with no sign of the heater, all hopes are pinned on opening the door mechanically,
18:34using a power drill to manually turn the latch.
18:37Oh, I see it opening.
18:43Oh, yay, it's opening.
18:46We have sorted out our issue with the cargo holes.
18:49We were able to open it, uh, so our team is now underway on, uh, loading, uh, the aircraft.
18:54Uh, so we got about, um, 27 minutes until our scheduled departure time right now.
19:00So far, so good.
19:01Thanks to the fast work of maintenance and the ramp team, Divine's focus flight to Delhi is still on schedule.
19:09Just.
19:10Prior to, uh, working up here in, uh, stock, I've actually had, uh, some experience out on the ramp.
19:15I worked as a station attendant.
19:17Um, I've, uh, gone through, um, multiple winter storms as well.
19:21It, it is a pretty tough job.
19:23It's a lot of physical work.
19:25I really do feel for them.
19:26And, you know, just looking out there right now, and it's, uh, definitely, uh, coming down.
19:32And I know it's not going to get any easier, um, as the, uh, day progresses as well.
19:41Outside, the snow is hitting the local news headlines.
19:44Yeah, so we're live right now at the central de-icing facility, where, uh, you can see behind me, we've had, uh, over 115 aircraft a day coming through this facility.
19:52So if you've flown out of Pearson today, you've definitely come through this facility.
19:55In de-icing mission control, known as the ice house, the night team are keeping the wheels turning on this mammoth 24-7 operation.
20:05So, uh, the snow has picked up.
20:07It's gotten heavier.
20:08And that, uh, that'll make the sprays, uh, longer now because there's a lot more contamination on the aircraft.
20:15So that will slow down the de-icing process.
20:18For a larger aircraft, a wide body, it's taking them anywhere from 20 to 25 minutes to de-ice.
20:24Spraying time has almost doubled since the snow started falling, with aircraft now needing both type 1 and type 4 glycol.
20:32And keep the operation running sometimes.
20:35Um, it may be a bit of a challenge, but we always find a way to make it work.
20:41The increasing snowfall is inevitably creating delays, as aircraft have to allow longer to be de-iced before takeoff.
20:48We haven't seen something like this in a couple of years now.
20:51I can already see we're slipping here.
20:53Stuff is not quite leaving on time.
20:54So now we're currently, um, sliding quite a bit, actually.
20:58So a night that was supposed to end at roughly 1 o'clock will probably go on until 3, 4 in the morning.
21:03I think that's...
21:04There is six, uh, de-icing pads that are open, and so far all six are being used.
21:13In stock, Divine has a live feed from de-icing that allows her to keep track of her flights.
21:18I'm going to be the weather girl now.
21:21I'm just joking.
21:21Um, so just looking here, this is our de-ice pads.
21:25Um, so you can see there are a few, uh, aircrafts in there right now, and there's a few more that's about to go in.
21:30Uh, so as soon as 42 does push back, they'll make their way over into that de-icing bay, uh, get, um, sprayed, and then, uh, ready for takeoff.
21:37The Delhi flight is on track for its scheduled departure, so Divine can turn her attention to the second focus flight of the evening, Air Canada 046 to Mumbai, which is just finishing boarding.
21:51Flight is now closed, so boarding is completed.
21:53Everyone is on board.
21:54Um, it looks like we're just waiting for our ground crew to finish up on the loading, so hopefully we can actually get them out of here by 1950.
22:05Um, we might have a potential sequence of a passenger that does not cooperate.
22:10Oh, that's not good.
22:12Um, there's 46 passengers, unruly?
22:15Yes, and I'm told Don, if anything, we begin the sequence.
22:21Okay.
22:21We have a passenger on board who is not, um, complying with our in-flight team, uh, so right now they're trying to see if the, if we, if the passenger is gonna stay on board, or we'll have to remove the passenger.
22:35If the crew can't resolve the issue, the Mumbai flight will be held whilst they remove the passenger and her luggage, a potentially costly delay.
22:43Okay.
22:44Oh, she's, oh, wow, she's causing quite a disturbance on board.
22:47The focus flight to Mumbai has hit turbulence, and it's not even taken off yet.
22:59Okay, what, do we have the seat number?
23:01I don't have the seat number, but I did send Donna down there to speak to her.
23:04Okay.
23:05Because she was refusing to take out the CPAP machine.
23:08Oh, she's using her own CPAP machine?
23:10Yes.
23:10The disruptive passenger was trying to take a CPAP machine onto the aircraft, a machine used to treat sleep apnea.
23:19Though they can be taken as a carry-on, they must be pre-approved by Air Canada's Accessibility Desk to confirm it meets federal aviation standards.
23:28There are certain types of CPAP machines that could not be used on board, and when a passenger was asked to remove their CPAP machines for takeoff, they refused and became irate.
23:40So, unfortunately, at this point, now they're gonna have to assess and see if the passenger is being removed off the flight.
23:47For now, the flight to Mumbai is going nowhere.
23:50In better news, the first focus flight of the night, headed to Delhi, is now fully loaded and is ready to push back from the gate.
24:08But there's an urgent call from the flight deck.
24:11Sorry.
24:12Yes.
24:13F-8 got hurt.
24:14We don't know how.
24:15They're calling for EMS.
24:16She's not responding.
24:17Yeah.
24:18Okay.
24:18Emergency services have been called for an injured flight attendant on the Delhi flight.
24:24It's just not Devine's night.
24:26Hey, just want to give you a heads up.
24:28At 042, we had an F-A who got hurt and not responding, so EMS has been dispatched.
24:35It is fully boarded.
24:37The bridge was already off, so now we're just waiting for EMS to get to the gate.
24:41We're not sure how she got hurt.
24:43The Mumbai and Delhi flights are both on hold, indefinitely.
24:47Yeah, so the snow is under control.
24:49It's pretty much everything else.
24:51So right now, 42 to Delhi, the bridge is going back on.
24:55So we're just waiting for first responders to get to the gate to get more information.
25:01046 Mumbai, we have a passenger who is unruly, which we're just waiting to see if we do require to remove the passenger.
25:11We're just waiting for that decision now.
25:15Oh, boy.
25:19And Tanisha, is it a definite pull or a customer that just hasn't made it to the gate yet?
25:25It's a definite pull.
25:26Copy that.
25:29On the apron, Steve's been given the go-ahead to start the sequence to offload the bags for the problematic passenger on the Mumbai flight.
25:39Check your PDA, sir.
25:41Sequence 146.
25:42The flight to Mumbai carries almost 300 passengers, with 14 containers, or cans of luggage, in the hold.
25:49We found the cans, so we're looking for the cheapest bags for the passengers that may not be traveling.
25:54It actually tells them, on the PDA, what bag was loaded.
26:02So if there's 40 bags in here, it'll say 14 of 35, 15 of 35, so you know roughly where they be loading,
26:10because they build back to front, they build up in the back, and then stack in the front.
26:17Although the tank system tells the ramp team exactly where to look for the unruly passenger's luggage,
26:22it can still take valuable time if they have to unload every bag.
26:27If we are delayed, aircraft is delayed due to this situation,
26:31unfortunately, we can't penalize customers for making the plane go delayed.
26:37There's a lot of experienced people that work on this flight,
26:40so chances are not only will we be able to pull these bags,
26:43but we'll probably still be able to get it out on time, because we're used to this process.
26:47Luggage located, Steve also needs to respond to the Delhi flight attendant emergency.
26:58Let's see.
27:00So a bag fell out of the compartment above and hit her, and she fell on the ground.
27:05Not something you hear about every day and very unfortunate.
27:09Toronto Pearson International has a dedicated emergency response team who are already at the gate.
27:15Fire and EMS are here.
27:19She will not be flying with us tonight.
27:22The fire department has double-checked her, has handed it over to EMS.
27:28The plane will be held for another flight attendant to replace her.
27:32And it's not any regular flight attendant either.
27:36They are language trained.
27:38As well as English and French, Air Canada flight attendants often have training in a destination country's language.
27:45This is a flight going to Delhi, so they can't just have any English-speaking flight attendant.
27:52We need someone that has translation to speak with the people on board.
27:55Yeah, hopefully we can still get the flight on time with the replacement flight attendant.
27:58If not, we will have to wait.
28:04So for the flights that are cancelled, people who are not from Toronto, is that Canada going to give a hotel?
28:09The only flight I have room for right now is at 9.30.
28:12I can put you on standby for that one, so just wait for that one.
28:16Inside the terminal, the snow is playing havoc with travellers' plans.
28:20Oh, it looks like 046 Mumbai's bridge is off.
28:28But in stock, Devine's had the first good news of the night.
28:31The Mumbai flight, minus the irate passenger and her baggage, is finally ready to depart.
28:39Now, as soon as they push back, they can make their way over to the icing.
28:42And looking at the CDF, there is a few open, so we'll have a clear path for them to get in.
28:50Okay, that's a big background.
28:55Taxiing the 280-ton Dreamliner to de-icing in conditions like these is a mammoth undertaking.
29:02But the airport's team of snowplows have been busy carving a route to ensure she makes it safely.
29:09Air 1692 is going to coordinate for September 37.
29:13On a normal day with no de-icing, aircraft would just go to the runway and take off.
29:19But unfortunately, with the amount of snow that we're getting today, we're requiring to de-ice the aircraft.
29:28Adding precious minutes to the schedule.
29:30De-ice does take a lot of time, especially, depending on the snow buildup as well on the aircraft.
29:36So, we've got the Mumbai flight coming in right now, Air Canada 4-6.
29:48It is a wide body.
29:49It's a Boeing 787.
29:50It's a 900 series.
29:51They have started the first step with a type 1 fluid.
29:57So, that is the de-icing fluid that will take off all the ice, snow, and anything that's on the wings.
30:05And then, once they start the second step, we call that the anti-icing.
30:09It's a green fluid that goes on, and it prevents ice, snow, or frost from rebuilding onto the aircraft to give them enough time to get to the runway and take off safely.
30:19The type 4 green glycol should give the aircraft an extra amount of time, known as a holdover window, to prevent ice buildup as they head to the runway.
30:29But the current snowfall is off the charts.
30:33So, right now, we're having a few aircraft.
30:35If they don't take off in that amount of time, they're having to come back and get re-sprayed again with type 1 and 4.
30:40And now, the Mumbai flight has finished de-icing, and it's on its way out, heading to the runway for departure.
30:49The Dreamliner will have to make the three-mile journey to runway 5 with no holdups, before the melted ice refreezes.
30:58This is a high-stress situation now.
31:10Toronto Pearson Airport is dealing with some of their heaviest snow in years.
31:22Despite the extreme weather, the focus flight to Mumbai has managed to stay ice-free and is airborne.
31:28046 Mumbai, good news, it has taken off.
31:38It's now on the air, so now passengers are on their way.
31:42They are eight minutes early, under scheduled departure time.
31:46One down, two to go.
31:49042 Delhi, unfortunately, not ready to go as of yet.
31:53We got, that was the one with the injured flight attendant.
31:56The flight attendant is off the aircraft.
31:59Our crew's scheduling is working to get a replacement flight attendant.
32:04So we are now officially delayed 30 minutes after scheduled departure.
32:14Oh, we have a new flight attendant.
32:17Fort Nelly.
32:18F.A. is on board.
32:20Yeah, F.A. is on board.
32:22So that's great news.
32:23They found a flight attendant available.
32:25With Hindi translation.
32:29Bridge off.
32:30Okay, the bridge is off.
32:31I've got ten minutes on him.
32:32It's 42, the bridge is off now too?
32:33Right.
32:34Fantastic.
32:36It's another win for the team.
32:39Good benefits to having lots of, uh, lots of spoken languages here in Canada.
32:44With the new flight attendant on board, the Delhi flight is now ready to push back from the terminal.
32:52Almost there, almost there.
32:55So far right now, a lot of our, uh, hiccups or issues that we're getting is, um, non-weather related,
33:03which is, uh, a little bit surprising.
33:07Every day is a different day and you never know what really is going to happen.
33:16Another focus flight headed to the runway is cause for celebration.
33:20Thanks, buddy.
33:21Now, that being said, you're going to cough.
33:23Right.
33:23I'll see you in a bit.
33:24All right, don't work too hard.
33:26I'll try.
33:26All right.
33:27All right.
33:28In this weather, we get lots of, uh, curveballs, uh, in regards to, uh, all flights, not just
33:34the focus flights.
33:35And, uh, but when we work together as a team and, uh, try and pull it together, uh, sometimes
33:42special things happen and we still might make time.
33:44So, we, uh, got our fingers crossed here.
33:48The Delhi flight Air Canada 42 has, uh, now left de-icing and it's, uh, on its way to the
33:53runway.
33:55It's a divine miracle.
33:57Flight 042 to Delhi has finally taken off.
34:00Just 23 minutes late.
34:03There it is.
34:05Taken off.
34:07There is 42 Delhi.
34:09And you can only see the lights blinking and that is it.
34:14And you're off.
34:16Perfect.
34:20Two of the focus flights are in the air, but Divine's night isn't over yet.
34:25Just an update on our last focus, uh, critical flight, which is Dubai 056.
34:30The bridge is off.
34:31Uh, it looks like we're just waiting for pushback.
34:36It's all about 24 minutes early from scheduled departure.
34:40So, which is a good thing.
34:41So, this one, actually, never mind.
34:44I'm not going to say it yet until it actually takes off.
34:48I don't want to jinx it yet.
34:50Because anything can still happen, uh, while it's still on the ground.
34:54Here on the way, he's pushing all doors, seven, eight.
35:01Divine was right to be cautious.
35:03Okay, so, um, we have a passenger who pulled the fire alarm.
35:12Um, is he outside?
35:17That said that he's outside.
35:19Okay, so they're trying to locate him right now?
35:21Yeah.
35:21Do we have anybody on the ramp?
35:22Do you want me to just make an all call?
35:23Um, give me one second.
35:26Hey, are you outside right now?
35:28Okay, we're looking for a passenger who just made his way over on the ramp.
35:32A passenger has managed to get out of the emergency exit in the terminal
35:38into a highly restricted area.
35:43Hotel 2 Alpha on the ramp, correct?
35:46Uh, we're sending everyone over to your location.
35:49The airport's operations control center have been alerted to the passenger
35:53who pulled the fire alarm and pushed open the emergency door.
35:57Anything that happens around the airport comes through here.
35:59We dispatch accordingly.
36:00I will be able to call, uh, Peel Police, let them know about this as well.
36:05Peel Regional Police are the municipal force with a division based at Toronto Pearson.
36:10They need to locate the civilian urgently.
36:13The airport apron is an extremely hazardous place to be, especially in a blizzard.
36:19With the visibility out there, if he's not wearing a vest,
36:22he could get struck by any of the vehicles out there.
36:26Unauthorized access to the apron is also a serious security breach,
36:29which could result in planes being held at their gates until the civilian can be located.
36:34So right now, um, we're gonna get all our managers out there, um, to look for the passenger.
36:41Another day at the office.
36:52On the apron, Steve's joined the search for the trespasser.
36:56So we're in pursuit.
37:04Supposedly we have an intoxicated passenger, uh, that pulled the fire alarm and hit the emergency door.
37:10Um, there's mostly he's on the ground, on the ramp.
37:13We don't know.
37:14Uh, we're going to find out.
37:15Hey, Maria.
37:20Hi.
37:21Do we have eyes on this guy?
37:23Uh, I'm trying to pull out the camera, but they're on the floor.
37:26So apparently he went outside.
37:28Okay, he's out, so we know he's outside.
37:31The outside temperature is well below freezing,
37:34and snowfall is over seven inches, with next to no visibility.
37:38It happens once in a blue moon, um, but usually it happens on a sunny day,
37:44and they don't realize they're actually going outside, and they're not allowed outside.
37:47Um, but at this point, passenger's intoxicated.
37:49We are not sure, uh, where the passenger is.
37:54Airport security and Peel police are also on the lookout for the trespasser.
37:59I have heard of, uh, maybe two, uh, passengers that have made it down to the ground,
38:05and, uh, every time it's been due to, you know, intoxication of some sort.
38:13I do see, uh, GTA vehicles around here, and I don't know possibly where he could be.
38:18So, we're going to take a look.
38:20It's, uh, hard to see.
38:22A rogue passenger is the last thing the team needs on an already overstretched night,
38:27with critical flights waiting to take off.
38:30And we have GTA, uh, officers here.
38:37Oh, okay, good.
38:38We got him?
38:39We got him?
38:41Okay, so stand down.
38:43Um, the passenger has been located, and he's now being escorted back up, uh, inside the terminal.
38:48Uh, customs is right there upstairs.
38:51Is he upstairs now?
38:52Because customs is also in there.
38:54All right.
38:56Well, they're obviously waiting for most likely Peel police.
38:58Did we get him?
39:02We got him?
39:03Okay.
39:03So, we have him.
39:05A intoxicating passenger, uh, has been picked up by the airport authority.
39:08Improper use of the emergency exit to access the ramp may be unlawful.
39:13Uh, the airport is considered federal property.
39:16Uh, there probably most likely will be charges laid, uh, against this, uh, passenger.
39:21This is not the day I'd want to be, uh, dealing with this.
39:25Excitement.
39:26We only do excitement here at the airport.
39:29This is not on my list of what I thought would happen on during the snows day.
39:35Oh, boy.
39:38What a day.
39:39Yeah, I see the cockpit door is still open.
39:46Crew's ready, just waiting for the thumbs up, and, uh, it's our last flight of the night.
39:51Uh, that's, uh, turned out a lot better than expected.
39:56I figured we'd be here all night long.
39:59The final focus flight to Dubai is ready to push back from the terminal.
40:03Just need a thumbs up from the, uh, in-flight, and, uh, it looks like we are blinking.
40:103-0-8, uh, ground is a, uh, FedEx that's gonna go by from here right to left.
40:14Wait for them to go by and then chill yet.
40:16Very happy with today the way everything went.
40:19Uh, we didn't have any flight throughout the airport no more than 30 minutes late, which
40:23is excellent, uh, especially with the weather.
40:27Tune there.
40:28Crossway to the Bravo now.
40:29Tequila after the set.
40:30Uh, somehow the, uh, the gods were on our side tonight.
40:35Ready for a pillow.
40:36Ha, ha, ha, ha.
40:38I'm sure it's 70-79.
40:39Taxi down on way one-five left.
40:41Cross runway two-three left on top.
40:46Shelley, I hope you're hungry.
40:48I ordered a bunch of pizza.
40:50Okay, fantastic.
40:51Can I have chicken wings?
40:55We are, you're demanding chicken wings now, too?
40:58Yay.
40:59Attention, stop, team.
41:00Attention, stop, team.
41:01Just wanna get everyone's attention.
41:02I just wanna say thank you for tonight.
41:05I know it's been a snowy day.
41:06Um, we did order some pizza.
41:09So, please, everyone enjoy the pizza.
41:11It's clearly in a conference room.
41:12And again, thank you for tonight.
41:16Bye.
41:17Welcome.
41:18You're amazing, Divine.
41:21Team fed, Divine checks in on her final focus flight of the night.
41:25Our Dubai flight 056 already pushed back from the gate.
41:29Uh, that is our last priority flight for the day.
41:31Um, number three of three.
41:34So, we did leave the gate earlier than expected.
41:36And there it goes.
41:45I'm quite relieved.
41:46Uh, it definitely could have been a lot worse, um, especially with the accumulation of snow.
41:50But, um, we got our three, uh, focus flights out, uh, out of Toronto.
41:55Um, uh, either early or, um, minimal delay.
41:59So, um, it's, uh, it's a good day.
Be the first to comment