00:00How often do you use buses in and around Leeds, and what do you make of them?
00:05Surveys and stats are compiled throughout the year, with one recently published survey focusing on Ottley.
00:12895 people took part in May and June this year, with the results only just now being revealed.
00:18Ottley Town Council's Traffic and Transport Committee commissioned independent researchers' People and Places Insight.
00:24They found 71% of respondents were dissatisfied with the frequency of services, with 61% dissatisfied with reliability, and 59% dissatisfied with punctuality.
00:36Passengers were asked how they felt about the X84 in particular, which was reinstated with reduced frequency in February.
00:44Exactly half of users said it had got worse since then, with one in five saying it had got much worse.
00:50But have things improved since the summer?
00:52Well, First Bus have said the punctuality of the X84 service has improved by 42% compared with a year ago, with 8 out of 10 trips arriving on time between August and October this year.
01:05They highlighted the continuous congestion issues on the Ottley to Leeds route, and said by reinstating the X84 limited stop service, it was not possible to retain a direct link to Pool in Wharfdale, while also maintaining frequency across the core service.
01:19Survey respondents said they wanted clearer information when services are cancelled or delayed, and called for a more integrated transport system, asking whether the bus service between Ottley and Menston could be more closely aligned with the timetable of trains to and from Leeds city centre.
01:35On a positive note, passengers reported they were largely satisfied with value for money, safety, cleanliness and comfort of buses, and with the state of Ottley bus station.
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