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00:00You got to go back to the room, but listen,
00:12you can't come out again without any clothes on.
00:15You can't be throwing stuff.
00:16You can't be loud.
00:17Am I not wearing clothes?
00:18Am I not wearing a jacket?
00:20We're just trying to get you back to the room, OK?
00:28Oh, .
00:30Don't come out of me.
00:31Oh, .
00:32Don't come out of me.
00:33.
00:34Don't come.
00:35No.
00:36No.
00:37Who are you talking to?
00:38You are in my store.
00:39I thought you wasn't the manager.
00:41I'm not the manager.
00:42Who are you talking to?
00:43I'm recording.
00:44And you shut up and stay out of it.
00:45Karen.
00:46Let's go.
00:49Dumb ass.
00:50You can have the beers, bitch.
00:52Ah-ha.
00:55Oh, my God.
00:56I won $69,000.
00:58Ah!
00:59Ah!
01:00Ah!
01:01Ah!
01:05Customer complaints are at an all-time high.
01:08You tons of bitches.
01:10Putting workers on the defensive.
01:12Oh!
01:14And with labor shortages, supply chain woes,
01:17and a 40% rise in violent retail crime,
01:20it's an all-out battle at the checkout.
01:25Oh, no!
01:26Oh, no!
01:27Oh, no!
01:28Oh, no!
01:29Oh, no!
01:30Oh, no!
01:31It's just plain wrong.
01:32I am a customer!
01:33I am a customer, too, Becky.
01:34Ah!
01:38Census data shows that roughly half of Americans
01:41purchase a lottery ticket at least once a year,
01:44spending about $113 billion in the process.
01:48And while the reality of hitting one of the major jackpots
01:51may be out of reach for most,
01:53Oh, my God!
01:54Many tickets pay out smaller prices.
01:56Oh, my God!
01:57It was $69,000!
01:58Ah!
01:59Ah!
02:00Ah!
02:01Ah!
02:02Ah!
02:03And for winnings that are under $600,
02:04customers can cash them out at any store
02:07that sells the tickets.
02:08Ah!
02:10Provide it all goes smoothly at the store.
02:12I see...
02:13I got time.
02:14You turn that off!
02:15Who are you talking to?
02:16You!
02:17At a gas station in Illinois.
02:19Who are you talking to?
02:21Turn that video off.
02:22Am I your kid?
02:23She's in turn that video.
02:24Who are you talking to?
02:25You are in my store.
02:26I thought you wasn't the manager.
02:28I'm not the manager.
02:29Who are you talking to?
02:30A customer records as her attempt to cash in
02:33a winning $10 lottery ticket.
02:35Can you shut up and stay out of it?
02:37Karen, she can record all she wants.
02:39Why?
02:40Because this is not your store.
02:43This is not your store.
02:44Can you just take my order?
02:45I got a softball game.
02:47Appears to have derailed the checkout process
02:49for everyone.
02:50I won't cash your lottery ticket.
02:52The customer believes the cashier damaged the barcode
02:55on her ticket so it would not scan correctly.
02:58She just went back here and destroyed my lottery ticket.
03:01I did not.
03:02And they told me she can't pay it.
03:04I can't pay it out.
03:05A softball game.
03:06Come on.
03:07Though the cashier denies the accusation,
03:09her refusal to pay out the winnings prompts a sudden escalation.
03:13You're going to learn today, Karen.
03:15Karen?
03:16That's what I called you.
03:18Oh, you just did a racist thing.
03:21Call me Karen.
03:22She just racist.
03:25She racist.
03:26Call me Karen.
03:28That's not racist.
03:29That's just a name.
03:30Oh, it's not?
03:31It's a name, woman.
03:32Damn.
03:33Good luck.
03:34Good luck.
03:35Hey, give me a hug.
03:36Leading the cashier to make a phone call.
03:38Stop looking at my bank.
03:39Yeah.
03:40Can you get that cruiser over here to ?
03:42She is out of her mind.
03:44To the police.
03:45She is out of her mind.
03:46You're going to cash my ticket, Karen.
03:48According to the woman filming,
03:50she leaves the store before police arrive,
03:53without her lottery winnings.
03:55She's a problem.
03:56She's a problem.
03:57I won't cash your lottery ticket.
04:00But she claims she contacts the store manager
04:02who cashes out the ticket the next day,
04:05without issue.
04:06She just went back here and destroyed my lottery ticket.
04:09I did not.
04:10Hopefully next time,
04:12both parties can look for solutions.
04:14You're going to learn today, Karen.
04:16Oh, you just did a racist thing.
04:19Call me Karen.
04:20I'm racist.
04:21And avoid conflict
04:23to make sure that everyone is a winner.
04:26That's not racist.
04:27That's just a name.
04:28No, it's not.
04:29It's a name, woman.
04:30Damn.
04:31Good luck.
04:36Hotels spend a lot of effort and money
04:39to make their accommodations look and feel
04:41as welcoming as possible.
04:43In fact, according to one study,
04:45U.S. hotels invested nearly $7 billion
04:48in one year alone
04:50to impress their customers upon check-in
04:52and set a positive tone for their stay.
04:55So anything or anyone
04:57that risks disrupting that ambiance
04:59or damaging the property
05:01will likely need to be dealt with immediately.
05:06In Palm Beach, Florida.
05:08Hello.
05:10Hi.
05:11Police are called to a luxury hotel
05:14where an allegedly intoxicated guest
05:16has been making a scene in the lobby.
05:18Though the cause of her behavior is unclear,
05:20according to the police report,
05:22she's been repeatedly exiting her room
05:24and yelling at staff
05:26with her bare chest exposed.
05:28Were you drinking tonight?
05:30Are you going to take me to jail?
05:32No.
05:33I'm just trying to find out what's going on.
05:34How come you're on the...
05:35Take me home and I'll be fine.
05:37I can't take you home.
05:38Where do you live?
05:39Well, like, take me home to my room.
05:41You just want to go to the room?
05:43Yeah.
05:44Okay.
05:45So how come you don't go to the room then?
05:46Why do you want...
05:47Why do you...
05:48After questioning the woman,
05:50the officers learned
05:51that she recently got back to the hotel
05:53after a night out with her boyfriend.
05:55I have no idea where he is right now.
05:58Do you know his phone number?
05:59We could try to call him.
06:00I have no idea what his phone number is
06:02because he stole my phone.
06:06Who has, according to her,
06:08left her at the hotel
06:09after taking her phone.
06:11He's gone.
06:12So everything was fine at dinner.
06:14There was no bad blood
06:15or anything like that.
06:16No fighting, nothing.
06:17No.
06:18So how come you're upset right now, though?
06:20Because...
06:22I'm just such a monster.
06:25Okay.
06:26So why do you feel that way, though?
06:28What's going on?
06:30That's why I'm here.
06:32To try and figure out how I can help you.
06:33I know.
06:34You're such a nice guy.
06:35As the woman continues
06:36to make herself comfortable
06:38in the hotel lobby,
06:39the officer's attempt
06:40to bring the situation to an end.
06:42We're gonna take you back to the room,
06:43but listen,
06:44you can't come out again
06:45without any clothes on.
06:46You can't be throwing stuff.
06:48You can't be loud.
06:49Am I not wearing clothes?
06:50Am I not wearing a jacket?
06:52But the woman appears unwilling
06:54to call it a night.
06:55You know that has my phone.
06:57That's a felony, right?
06:58It's over a thousand dollars.
07:00Relax, relax.
07:01No.
07:02No, no, no, no.
07:03I'm gonna relax.
07:05Am I just a piece of garbage?
07:08No.
07:12Were you drinking tonight?
07:13I thought you were gonna take me to jail.
07:15No.
07:16I'm just trying to find out
07:17what's going on.
07:18At a resort in Palm Beach, Florida.
07:20You can't come out again
07:21without any clothes on.
07:23You can't be throwing stuff.
07:24You can't be loud.
07:25Am I not wearing clothes?
07:27Officers are responding to a call
07:29about an unruly and underdressed guest
07:31according to the police report.
07:33And she's claiming her boyfriend
07:35left her at the hotel
07:36and took her phone.
07:38Can we not agree on something?
07:40Is over a thousand dollars
07:42not worth a felony?
07:43I'm gonna take you back
07:44to the room, okay?
07:45You want to go back
07:46to the room, right?
07:47What?
07:48Am I just a piece of garbage?
07:50Oh, absolutely not.
07:51But you told me you want
07:52to go back to the room, right?
07:53I do, but I also want
07:54my cell phone.
07:57Eventually, one of the officers
07:59manages to get hold
08:00of the boyfriend,
08:02who claims he does not
08:03have her phone,
08:04but suggests she get some sleep.
08:07A suggestion the officers
08:09seem eager to encourage.
08:11Are you sure he has it?
08:12Can we check your room?
08:13Maybe he's in the room?
08:14Okay.
08:15Let's go back to the room.
08:16Are you kidding me?
08:17We'll look for you.
08:18Let's go look first.
08:19We'll take you back.
08:20Come on, let's go.
08:21Okay.
08:22The officers finally managed
08:23to convince the woman
08:24to return to her room.
08:25And after informing her
08:26that she must stay there
08:27for the rest of the night,
08:28they leave.
08:30But just an hour later,
08:32hotel staff called them back
08:34to deal with her again.
08:36What's going on?
08:37Yes, you stole my phone.
08:39I'm just...
08:40Did she throw the phone?
08:41Yeah.
08:42Why'd she throw the phone?
08:43Because she's a horrible person
08:45and no, I love her.
08:47Hotel staff state the woman
08:49came back to the lobby
08:50reportedly to get her car keys.
08:51yelling and endangering their safety.
08:54And after escorting her
08:55back to her room,
08:57she is placed under arrest.
09:00What's happening right now?
09:02The woman appears to comply
09:04with the officer
09:05as she's led outside.
09:07But as they head toward
09:08the squad car...
09:09Now, do not do that.
09:14Put your hands behind your back.
09:16Please let me run.
09:17You're about to get another charge.
09:18Please let me run.
09:19Do not do something stupid.
09:21The woman is charged
09:23with disorderly intoxication.
09:26While the outcome of her case
09:27is unknown...
09:28Listen, you can't come out
09:29again without any clothes on.
09:31You can't be throwing stuff.
09:32You can't be loud.
09:33Am I not wearing clothes?
09:35It serves as a reminder to respect
09:37a hotel staff,
09:38environment,
09:39and property.
09:40Relax.
09:41Relax.
09:42No.
09:43No.
09:44No.
09:45Relax.
09:46Or you may find yourself getting
09:47a serious downgrade
09:48in your accommodations.
09:50This is so unnecessary.
09:53I am not a bad person.
10:00According to FBI statistics,
10:02about 5% of all violent crime
10:04in the United States
10:05occurs at gas stations
10:07or convenience stores.
10:09Which means that customers
10:10and workers alike
10:11should always be on the lookout
10:13for aggressors.
10:16Like this man.
10:20who according to news reports
10:23lashed out when his credit card
10:25was declined.
10:29And later pleads guilty
10:30to battery, vandalism,
10:31and assault.
10:32But aggressors might be wise
10:34to stay vigilant as well.
10:38Because sometimes
10:39a fellow customer.
10:40Dumbass.
10:41You can have the beers, bitch.
10:44Won't tolerate any transgressions.
10:47You mad?
10:48Like in this situation.
10:51Where the customer recording
10:52interferes with another man's
10:53alleged attempt
10:54at taking three cases of beer
10:56without paying.
10:59Dumbass.
11:01And then there are those customers
11:03who possess a certain set of skills.
11:06That man is gold, man.
11:08At a gas station convenience store
11:10in Chicago.
11:11If anything happens.
11:12Hey, hey, homie.
11:13Let me just go, homie.
11:14You come here.
11:15Idris Revzavik films
11:17as he pins down
11:18an alleged assailant.
11:20No, you saw that
11:21those dudes.
11:22Who?
11:23At the employees.
11:24A lady came in complaining
11:26about an individual
11:27in the parking lot
11:28causing havoc
11:30and bothering them.
11:32According to the police report,
11:34the man causing havoc
11:35had left the store earlier
11:36with some unpaid items
11:38and tried to return.
11:40As I look outside,
11:42he was like pounding the door
11:44and causing problems.
11:47And that's when the man
11:48causing problems
11:49allegedly enters the store.
11:52Confronting an employee.
11:55When I saw him swing
11:56with an overhand right
11:58and actually connect
11:59and punch an employee
12:00in the head,
12:01that's when my DNA kicked in.
12:05Come on, man.
12:07That wasn't me, dog.
12:08Damn.
12:09That wasn't me, dog.
12:11Damn.
12:12You think that's me?
12:14I've been doing jiu-jitsu
12:15for 22 years now.
12:17I run my own school
12:18here in Chicago.
12:20The alleged perpetrator
12:21is seemingly subdued.
12:23But now comes the hard part.
12:26Waiting for the police
12:27to arrive.
12:28You're gonna stay here
12:30to the cops call me?
12:32I get one.
12:34Come on.
12:35Come on.
12:36No, man.
12:37I'm not letting you go, man.
12:38Eventually, Idris' jiu-jitsu skills
12:40and his calm demeanor
12:41get things under control again.
12:43Just breathe.
12:44Relax.
12:45You're better, man.
12:46Relax, man.
12:47Relax.
12:49I need to swing over at home, man.
12:51Until finally...
12:53Damn!
12:54Oh!
12:57Authorities arrive
12:58and take over the situation.
13:00I do jiu-jitsu, so...
13:02The suspect is charged with theft
13:04and simple battery.
13:06The outcome of the case
13:07is unknown.
13:09Meanwhile, it's generally
13:10not recommended
13:11that customers take matters
13:12into their own hands.
13:14Idris didn't really feel
13:16like he had a choice.
13:18I just saw a person in danger
13:20and I just jumped in.
13:22Come on, homie, dawg.
13:24Why are you chewing like this, dawg?
13:25Right to the cops.
13:26I ain't going nowhere further.
13:32Working in public transportation
13:34can be a thankless
13:35and sometimes even dangerous
13:37job for employees.
13:42Like in this situation
13:43where a driver is attacked
13:45for refusing to let a man out
13:47at a train intersection.
13:53Causing the bus to continue
13:54with literally no one
13:55in the driver's seat.
13:57Until...
13:59Fortunately, the driver
14:00only suffers minor injuries.
14:02And according to news reports,
14:04the passenger is arrested.
14:07And even when everything
14:08inside the bus
14:09is business as usual,
14:10the workers still have to contend
14:12with what's going on
14:13outside the bus.
14:15No matter how small.
14:18On Staten Island, New York,
14:20it's a quiet morning
14:22and a bus driver makes a stop
14:24along his usual route.
14:27And after picking up
14:28some passengers,
14:31he pulls up to a stoplight.
14:37But as he begins to pull
14:38through the intersection,
14:39he spots something
14:40in the street ahead.
14:45It's a small child.
14:49And he's heading straight
14:51into traffic.
14:59On a bus route
15:00in Staten Island.
15:03After picking up
15:04some passengers,
15:06a bus driver begins
15:07to pull through an intersection.
15:09when suddenly,
15:10a small child appears
15:12in the street ahead
15:14and runs straight
15:16for the busy road.
15:18The driver stops the bus
15:19in the intersection,
15:21blocking traffic,
15:22and jumps out of his seat
15:23to stop the boy
15:25before it's too late.
15:30Seconds later,
15:31the driver has the boy
15:32in his arms
15:33and returns to the bus.
15:35When they are safely back
15:36on the vehicle,
15:38the driver apparently calls
15:39for help.
15:41According to news reports,
15:44once police arrive,
15:46it's discovered that the toddler
15:47had wandered four blocks
15:49from his home.
15:51He is reunited with his very
15:53relieved parents,
15:55who reportedly continue to keep
15:56in regular contact
15:57with the bus driver.
15:59Grateful for his quick thinking
16:01and heroic effort
16:02that saved the day.
16:06According to the Bureau of Labor Statistics,
16:07in 2023,
16:09manicurists in the U.S.
16:10made on average $16.47 an hour,
16:15plus tips from their customers,
16:17which are typically 15 to 20%
16:19of the service they receive.
16:21Of course,
16:22customers are allowed to adjust
16:23according to their satisfaction
16:24with the service.
16:25I just left my nail salon
16:26without tipping the girl
16:27that did my nails.
16:28In Los Angeles.
16:29I've never experienced
16:30somebody this rude,
16:31this unprofessional,
16:32and just like bad at their job
16:33at this place.
16:34I'm like literally
16:35in shock right now.
16:37A customer reviews
16:38her latest manicure appointment.
16:39She starts to do my nails right,
16:40and I have hyperhidrosis
16:41in my hands and in my feet.
16:42And if you guys don't know
16:43what that is,
16:44it's basically sweaty,
16:45but it's not going to be
16:46as long as it is.
16:47It's not going to be
16:48the manicure appointment.
16:49She starts to do my nails,
16:50right?
16:51And I have hyperhidrosis
16:52in my hands and in my feet.
16:53And if you guys don't know
16:54what that is,
16:55it's basically sweaty palms
16:56and sweaty feet.
16:57And I always tell people like,
16:58hey, you know,
16:59I have sweaty palms
17:00just in case they want
17:01to wear gloves,
17:02like I get it.
17:03But this girl,
17:04I tell her that, right?
17:05And then she proceeds to like
17:06when she holds my hand,
17:07she goes,
17:08your hands are sweaty.
17:09Bitch, I just told you
17:10that my hands might get sweaty.
17:12So she starts cutting
17:13my nails, right?
17:14But then proceeds to like
17:15when she's actually cutting
17:16my nails,
17:17it starts to like cut my skin,
17:19literally cut my skin.
17:20Like what are you laughing about?
17:22It's not funny.
17:23Like you're not good
17:24at your job, homegirl.
17:25Which leads the customer
17:27to make an important decision
17:28about future appointments.
17:30This is why I need to go
17:31from just having a nail place
17:32to actually having a nail person.
17:34Like would you guys
17:35have left the tip?
17:36Like should I have tipped her?
17:37Was I wrong?
17:38Because she did do my nails.
17:39But like,
17:40homegirl was so rude.
17:47Luxury hotels around the world
17:49are known for their amenities.
17:52Gourmet restaurants,
17:53relaxing spa services,
17:55and private butlers
17:56are welcome perks
17:57at many resorts.
17:59There's even a hotel in Vietnam
18:01with 24 karat gold tubs,
18:04toilets,
18:06and tiles.
18:08But at a hotel in Thailand.
18:12Oh my God.
18:13What the ?
18:15A guest encounters
18:16a less than desirable feature.
18:18Guys.
18:19Ah!
18:20Ah!
18:21Go away.
18:23Oh my God.
18:25Monkeys.
18:27No, why is it doing that?
18:29Oh my God.
18:30Oh my God.
18:31No.
18:32Go away.
18:33A macaque monkey
18:34approaches the hotel pool.
18:36Oh my God.
18:37There's more.
18:38Oh .
18:39No .
18:40And apparently,
18:42he's brought some friends.
18:44Oh my God.
18:45There's a whole farm there.
18:46I'm scared.
18:47Possibly on a hunt for food,
18:49which they will sometimes
18:50aggressively take from tourists.
18:53Oh my God.
18:54Oh my God.
18:55There's loads.
18:56What the ?
18:57Don't you dare come here on me.
18:59Oh .
19:01And with the entrance
19:03the man came in through,
19:05now blocked by the monkeys,
19:07the man has nowhere to go.
19:09I'm scared.
19:11Oh .
19:12Now that looks scary.
19:14Oh me.
19:16Oh .
19:18Oh .
19:20Oh .
19:21Don't come near me.
19:22Which is apparently not okay.
19:24Oh my God.
19:25With the biggest monkey.
19:26No.
19:27No.
19:28Of them all.
19:29Don't come.
19:30No.
19:31No.
19:32Stop.
19:37Oh my God.
19:38There's hope on me.
19:39I'm scared.
19:40At a hotel in Thailand,
19:41a guest is enjoying the rooftop pool
19:44when a large group of macaque monkeys,
19:46potentially on the hunt for food,
19:48emerges from the surrounding jungle
19:50and encircles him.
19:52Oh my God, there's loads.
19:53What the ?
19:54Don't you dare come near me.
19:55Oh .
19:56I'm scared.
19:57With the monkeys blocking the main exit,
19:59the customer has no clear way out.
20:01Oh .
20:02Now that looks scary.
20:03Oh .
20:04Oh .
20:05Don't come near me.
20:07And as the largest monkey in the troop comes closer,
20:19Don't come .
20:20No.
20:21No.
20:22The standoff between man and beast
20:23Oh my God.
20:24comes to a head.
20:26No.
20:27No .
20:28No.
20:29No.
20:31No.
20:32according to news reports the man finds an open door and jumps through it avoiding any
20:44actual contact with the monkey but the incident serves as a great reminder no go on that when
20:55checking out the unique perks of a given hotel don't you dare come near me make sure you
21:04understand all the additional items Oh my god that may come with them
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