How Talian Kasih turns distress calls into action

Free Malaysia Today

The number 15999 has served well as a lifeline for victims of abuse, violence, and neglect.   Read More:  https://www.freemalaysiatoday.com/category/nation/2025/11/11/how-talian-kasih-turns-distress-calls-into-action   Laporan Lanjut:  https://www.freemalaysiatoday.com/category/bahasa/tempatan/2025/11/11/talian-kasih-ubah-panggilan-jadi-tindakan   Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------  Check us out at https://www.freemalaysiatoday.com  Follow FMT on Facebook: https://bit.ly/49JJoo5  Follow FMT on Dailymotion: https://bit.ly/2WGITHM  Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h  Follow FMT on TikTok : https://bit.ly/3uKuQFp  Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX  Follow FMT LinkedIn - https://bit.ly/42YytEb  Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj  Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------  Download FMT News App:  Google Play – http://bit.ly/2YSuV46  App Store – https://apple.co/2HNH7gZ  Huawei AppGallery - https://bit.ly/2D2OpNP   #FMTNews

Transcript

00:00Have you or someone you love ever felt trapped in an abusive home or just needed someone to talk to?

00:06Sometimes, help starts with a single call.

00:09When someone dials 15999, trained officers from Taliyan Kase are on the line,

00:14ready to listen, assess, and connect callers to the help they need.

00:18The 24-hour hotline, run by the Women, Family, and Community Development Ministry,

00:22handles thousands of calls every month.

00:25Rosie Lakatan, the ministry's head of corporate communications,

00:28said the process begins as soon as a call or message is received.

00:32Agents first determine whether it's a complaint or a simple inquiry.

00:36For inquiries, information is given directly through a phone call, WhatsApp, or the mobile app.

00:42If it's a complaint, agents collect the victim's details before sending the report to the nearest District Welfare Office for immediate action.

00:50Investigations by the Welfare Department follow strict procedures, and officers must report back within 14 days.

00:56Urgent cases, such as domestic violence or child abuse, are prioritized and refer to the police or welfare officers for rapid response.

01:05Between May and September this year, Taliyan Kase received more than 13,000 requests for welfare aid,

01:1111,000 counseling-related calls, and 3,000 child-related complaints, a sign of growing awareness and trust in the service.

01:18According to Women, Family, and Community Development Minister, Nancy Shukri,

01:23many callers seek guidance from how to apply for welfare aid to where they can turn for protection or counseling.

01:29So, we will receive issues with women, such as sexual assault,

01:37so what we can do is people ask about the program-program for women.

01:43So, our children, our UQ, our people, our people, our people, our families,

01:49who were left with children, they were in a prison, they were in a prison,

01:55issues such as these issues, they wanted to ask where they could go.

01:58The rising calls, Nancy said, shows that more Malaysians are aware of where to seek help and are willing to reach out.

02:28That growing awareness is part of the ministry's Awat OK Thought campaign, launched in October to normalize conversations about emotional well-being and community care.

02:43Nancy said the campaign and Talian Kase share the same goal, ensuring no one in distress is left unheard.

02:49We want to ensure that the community can be carried out through what we've been talking about today,

02:58about the 15999 and the campaign.

03:02Are you OK or not?

03:04Danish Roger Reza, FMT

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