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05:37Hi chance
05:39Welcome to the Rybeck Hotel Windermere
05:41You'll be staying in our grand room with late view
05:43Price for tonight is £258
05:45Great thank you
05:46Enjoy you stay
05:47Oh wow
05:49Wow
05:50For the price that we're paying
05:52I'd expect something slightly larger to be honest
05:56Maybe an additional room
05:57Some sort of a suite
05:58With the hosts out of the way
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08:52I'm not taking anything to heart, it hasn't changed my opinion on any of the other people, so yeah, all good.
08:58With relations on calm waters, Neil has a surprise he hopes won't rock the boat.
09:04We've got a bit of a treat for one lucky person who's going to get to steer the boat.
09:09Who will that be?
09:09It's got to be Phil.
09:12Come on Phil.
09:13Captain Phil, don't crash.
09:15Okay.
09:16And with Phil at the helm.
09:17Can we rev her up a bit John?
09:19The group let off some steam.
09:20Phil, there's an iceberg to the starboard.
09:25He'll be talking about this for years to come.
09:27He's never been that happy in 25 years.
09:32Phil was like a pig in muck when he was driving the boat.
09:35He seemed so happy, bless him, and Jane said that he loves that kind of stuff, so who's Captain Phil for sure?
09:40I've lined us up, look, we're coming straight in.
09:44With the afternoon a soaring success.
09:48Whoa.
09:49Oh, there we go.
09:50Wow.
09:51The hosts are flying high.
09:53We've definitely pushed the boat out on this one today, haven't we Neil?
09:55Yes.
09:55Good vibes.
09:56We've had the perfect visit up to now.
09:58Let's just hope it carries on.
10:00The second visit of the week is to Bowness on Windermere in the Lake District and the Rybeck Hotel,
10:13where hosts Neil and Jack have invited their guests downstairs to the bar for drinks.
10:17Cheers.
10:18Cheers.
10:19Cheers.
10:19And with tipples tasted, Chris inquires as to his host's history.
10:24And you two meeting, how has that all worked?
10:27We have other hotels.
10:28Right.
10:28And Jack was at one of the other hotels, then he was promoted to this hotel.
10:33Are we happy with that?
10:34Yeah, well, it's been a great opportunity for me.
10:36I started off doing kitchen work and then I got this opportunity to come to the lakes, which I couldn't say no to.
10:41You must have great faith in Jack and that does actually show.
10:44You've got a great career and future ahead of you, Jack.
10:47Thank you.
10:47We may give him a full-time contract, yeah.
10:51I think it's nice that Jack's been given this opportunity at such a young age.
10:55Yes, definitely.
10:55Because it's a big responsibility, isn't it?
10:57A 27-room hotel.
10:59So where did you guys get the inspiration for all this decor?
11:03There wasn't a lot of fault.
11:04That's just me winging it, I'm afraid.
11:05Really?
11:06Well, this is my job, really.
11:07This is what I do, really.
11:09I do renovation work on properties, really.
11:11And it was in disrepair.
11:13It had been emptied for two years.
11:14It was a tired old place, weren't it?
11:15Yeah, water coming through the ceilings when I first came through the door.
11:18And we'll put a bit of love back into the building, hopefully.
11:20You've definitely done that.
11:21I couldn't find a fireplace, so I just bought a load of boxes and just built the fireplace out of it.
11:27So, you know, a bit like Blue Peter, just make things, you know what I mean?
11:29You've obviously got a flair.
11:31As far as hotel standards go, there's bits and bobs here and there that could have done with a bit of fine-tuning and finishing off.
11:37And I'm sure in years to come they'll keep reinvesting and improving standards even further.
11:41Decor discussed.
11:43Chris turns the tables on Phil and Jane.
11:46I'm just wondering how you guys find working with each other.
11:49Do you work well?
11:50I do the day-to-day running of it, pretty much do everything.
11:53Phil will step in and help when it's very, very busy because I can't do it all...
11:57Single-handedly.
11:57...on my own, yeah.
11:58Do you have no stuff at all?
11:59I have a little bit of help.
12:01Yeah.
12:01But not a lot.
12:02Most of it ourselves, don't we?
12:04Jane's a one-woman show.
12:05I think Jane's is going to be a lot more boutique and I think it could be quite swishers as well.
12:11I think she may have put a lot of effort into it.
12:13Like Jane, I also work by myself and we are self-catered.
12:19Anything that we need to bring?
12:20Maybe a torch, some warm clothes and some wellies.
12:23I'm not a big outdoors person myself, so...
12:25I feel you there.
12:27What a vibe.
12:28Are your facilities off-grid?
12:30To a degree, but you will have your creature comforts.
12:33Ooh, let's see.
12:34I'm looking forward to this.
12:35Is that risky?
12:36Yeah, it does.
12:37Yeah.
12:39I'm hoping there's some electric and hope we can flush your loo at least.
12:43Yes.
12:43We don't want you wetting the bed, do we?
12:44I don't want to wet the bed.
12:46Drink's done.
12:47It's all up to bed when Naeem's getting crossed wires.
12:50I have to bend all the way down and move this bedside away from the wall to be able to plug my phone in.
12:54I hope you can't reach out at all so your phone runs out so that you don't go on anymore.
13:00Good night.
13:04Morning has broken over Lake Windermere.
13:08I had a great night's sleep.
13:09The bed was so comfy.
13:11I was just a little bit disappointed that we are actually above the bar.
13:15It was quite noisy up until about 11 o'clock.
13:17Right.
13:17I was woken up just before 7 o'clock this morning.
13:20I could hear some cars outside.
13:22I had a quick look and it looked like it was a delivery.
13:24But overall I had a great night's sleep.
13:26And over in their room, the bathroom doesn't wash with Naeem and Sarah.
13:31I noticed that that glass was completely transparent see-through.
13:34I'd expect some level of frosting to give privacy.
13:37And the shower this morning was a bit disappointing as well.
13:40I had to almost stand on the slope to be able to get enough water on me.
13:45It just didn't have enough pressure I guess.
13:46Yeah.
13:47The temperature, it wasn't as hot as I would expect at full temp.
13:51Phil and Jane also have bathroom blues.
13:54I did find it a little bit awkward getting into the shower because of the position of the toilet.
13:58Yeah, there's very little room there and that shower screen doesn't...
14:01Couldn't get it to open and the shower control surround is very loose as well.
14:07Yes.
14:07And also you couldn't get the light to work on the mirror.
14:09No light wouldn't come on on the mirror.
14:10It was a bit dark while you were having a shave, wasn't it?
14:14Downstairs, breakfast prep is underway.
14:16I've not really got any calms with breakfast this morning.
14:19People come here for our food.
14:20The sausages are on the way and when they get here, wow.
14:24If you use that and someone says I don't like the sausages.
14:25And with everyone seated...
14:29Morning, guys.
14:30Morning.
14:32Jack's on hand for the orders.
14:34Jada, Phil, what can I get you?
14:35I'll have the very English affair, please.
14:38Could I please have the hash browns and sausages, please?
14:41I'll go for eggs royale.
14:42Yeah.
14:42With orders in...
14:43Come on, guys, breakfast is busy.
14:45We need to have it ready.
14:46The guests soak up the surroundings.
14:48It really is breathtaking, the view from here, isn't it?
14:51Have you got a view from your room?
14:53I've got a view of the garden.
14:54So, coming down here for breakfast,
14:56first time I've seen that view, yeah, lovely.
14:58Did you guys have a room with a view?
15:00Yeah, yeah, we did.
15:01What about you guys?
15:02Yeah.
15:02You're making me quite jealous.
15:03Sorry.
15:04Sorry, Chris.
15:05I did feel a little bit sorry for Chris.
15:07I didn't realise that he didn't have the amazing view that we got.
15:11Views reviewed.
15:12The hot food hits the tables.
15:15We've got the English affair, sunny side up for you now.
15:17Thank you.
15:18Eggs royale.
15:19Wow, look at that.
15:20It looks beautiful.
15:20Thank you very much, Jack.
15:22Looks very good.
15:22Thank you.
15:24Wow.
15:25That's exactly how I want my poached eggs to pour out.
15:28The eggs, to me, look like they can only be free-range organic eggs.
15:33To be that rich golden colour.
15:35How about your sausages?
15:36To be honest, I like mine a bit firmer.
15:38My sausages combine with the red onions.
15:40Good choice.
15:41Tastes delicious.
15:42It's a great combination.
15:43Yes.
15:43What do you make of these beans?
15:45Do you think they were homemade or were they tinned?
15:46I don't think they were homemade and I have to say I've had better beans.
15:50In terms of the actual taste of things, I was a bit let down.
15:54Sausages weren't that tasty.
15:57The beans, you could almost tell they'd been microwaved.
16:00They were a bit runny, like mashed up together almost.
16:03Did they?
16:03Yeah.
16:04Cooking cut into, it's the rooms under the knife.
16:08The room itself was amazing, but I think we were just a little bit disappointed with
16:11the bathroom, weren't we?
16:12It was the layout that was the main thing, wasn't it?
16:15It just wasn't laid out very well.
16:16You virtually had to get over the toilet to get in the bath, didn't you?
16:19So it wasn't great.
16:21Naeem had a little gripe with the shower as well.
16:24Yeah, the pressure and the temperature on the shower weren't great.
16:26And I ended up having to stand on the slope of the bath to almost be under the shower.
16:31For me, in my room, the shower was compact and there wasn't much room for manoeuvre.
16:36Wasn't there?
16:36No.
16:37I do think Neil and Jack will actually appreciate this kind of feedback.
16:41Yeah.
16:41And they can put these things right now, moving forward.
16:45Yeah.
16:45I'd appreciate the honesty.
16:47I was relieved to know other people put the same.
16:49Well, hopefully from now on you can trust my judgement a bit.
16:52Hmm.
16:53Breakfast finished.
16:54It's time for the guests to tuck into the anonymous feedback forms.
16:58How were your hosts at the Ryback Hotel?
17:00Very attentive.
17:02It's got to be a 10.
17:03Yep.
17:03How clean was the Ryback Hotel?
17:05The room was spotlessly clean.
17:07I would like to score a 10.
17:08How were the facilities?
17:10Shower accessibility.
17:12Awkward.
17:13Bathroom, mirror, light, doesn't work.
17:16Loose shower controls.
17:18Yeah.
17:19But overall, amazing location with absolutely stunning views.
17:22Seven.
17:23Seven.
17:24Yeah.
17:24Good selection of coffee and tea.
17:26It was a real shame there wasn't a view of the lake from the bedroom.
17:29And the bathroom was quite compact and quite tight.
17:33I'm going to score eight.
17:35Beautiful view.
17:37Finishing touches.
17:40Required.
17:40Shower, pressure, temperature and layout.
17:43Disappointing.
17:44Better planning.
17:46Bathroom frosting.
17:47Bedside electrics.
17:48Okay.
17:49Let's go with a six.
17:49How did you sleep?
17:51I slept very well up until about seven o'clock when I heard a lorry delivering, I think it was some food and drink.
17:57I would like to score eight.
17:59I would like to score eight.
17:59Slept well.
18:01Want noise from bar stopped.
18:04What are we going to score?
18:05Are you happy to go for a nine?
18:07Yeah.
18:07So how was breakfast?
18:09Perfectly poached eggs.
18:11Some ingredients that lack quality and taste.
18:17Maybe an eight.
18:18Sounds about right here.
18:20Exceptional egg quality.
18:22Yeah.
18:22Beans.
18:23Watery.
18:24Watery.
18:25Happy with a nine?
18:26Yeah.
18:26So, final question.
18:28Would you stay here again?
18:29Yes, I would.
18:30Yeah.
18:31I mean, look at those views.
18:32Fantastic.
18:33I'm lacking a view of the lake and the size of the bathroom.
18:37No.
18:37Unfortunately, for me, it's a no.
18:40To me, it doesn't represent good value for money.
18:41Yeah.
18:42No from me, too.
18:46Now the guests must pay what they think their stay was worth.
18:49Happy?
18:50Yeah.
18:51The cash will be kept under wraps until the end of the competition.
18:54But for now, Neil and Jack can see if the Rybeck reaps rewards.
18:59Let's have a look.
19:01How clean was the Rybeck Hotel?
19:03And we've got...
19:04A ten.
19:05A ten.
19:05That's what we're here for, Neil.
19:06The room was spotlessly clean.
19:08I'd definitely say we go the extra mile for every room.
19:11How were the facilities?
19:13An eight.
19:13Let's see what they've got to say.
19:14Good selection of coffee and tea.
19:16So, that's a positive.
19:18Yeah.
19:18Shame about the lack of a lake view.
19:20Well, Chris got the short straw there.
19:22We didn't give him a lake view.
19:23We can't have 27 lake views.
19:26The bathroom was too tight and compact.
19:28I agree totally with that comment.
19:30The shower cubicle is one of the smaller cubicles.
19:34How did you sleep?
19:35An eight.
19:35An eight.
19:37I had a great night's sleep, but was a walk around 7am by a van delivery.
19:42Fair comment, but a lot of the deliveries in big hotels come in the morning.
19:46Thanks for a great stay.
19:47Pleasure having you, Chris.
19:48Cheers.
19:48Thank you.
19:49And let's find out if Chris will stay here again.
19:51OK, here goes.
19:54No.
19:55Shell shot.
19:56Yeah.
19:56It must be his cup of tea.
19:59One down, two to go.
20:00How are the facilities?
20:02I think it was a seven.
20:03It does seem like a very low score, seven.
20:06Shower accessibility, awkward.
20:08Well, it's a shower over a bath.
20:11Bathroom mirror, light didn't work.
20:13Well, you're the maintenance man.
20:14I never checked it.
20:15OK.
20:16I never checked the mirror.
20:17Loose shower controls.
20:19I've never noticed the loose.
20:20Amazing location.
20:22And stunning views.
20:23OK?
20:24So I finished off well.
20:25How did you sleep?
20:26A nine.
20:27That is a good sleep.
20:28Slept well once noise from bar stopped.
20:31Our quiet times are from 11 till the morning.
20:34How was breakfast?
20:35It's a nine.
20:35Nine's good.
20:37Exceptional egg quality.
20:38I'm happy with that.
20:39However, beans were runny.
20:41Beans are beans, so beans are in juice.
20:43See you later.
20:45Do you think they're going to stay here at the Ryback again?
20:47100% yes.
20:49I'm happy with that.
20:50Amazing.
20:50I'm happy with that.
20:51Let's get into the next one.
20:53OK, then.
20:53Here goes.
20:55How were your hosts at the Ryback Hotel?
20:57Ten.
20:57Wow.
20:58Brilliant.
20:59Very attentive.
21:00I'm really happy with that.
21:01Yeah, I'm happy with that.
21:01I'm happy with that overall.
21:03How were the facilities?
21:04A six.
21:06Beautiful view.
21:08It's good.
21:08Really good.
21:08Yeah.
21:09Finishing touches required.
21:10Hardware work and hotel.
21:12Unless you decorated it every time a customer checked out,
21:16there's no way you can keep it like that.
21:18Shower pressure, temperature and layout disappointing.
21:22It's really high quality shower valve, bath, shower head and screen.
21:26And layout disappointing.
21:27I wonder what they mean by that.
21:29We're going to have to get them to elaborate on that, I think.
21:31Better planning bathroom frosting.
21:33It's an issue that will address itself in the future, that.
21:35Bedside electrics.
21:37I agree with that.
21:38Sockets above are easier for people.
21:40How was the breakfast?
21:41Eight.
21:42An eight.
21:43An okay eight, really.
21:44Perfectly porched eggs.
21:46Absolute positive.
21:47Some ingredients lack quality and taste.
21:51Opening up with them sausages.
21:53Hope you have a great stay.
21:54Thank you.
21:54Bye-bye.
21:56Would you stay here again?
21:58No.
22:00Wow.
22:01Don't know what more we could have done.
22:02There's hotels like this charging three times what we're charging around here.
22:06I think we need some clarification on the comments we've been given and I'd like to see that
22:12on payment day.
22:13Next time when Chris hosts...
22:15Hi, Chris.
22:16How are you doing?
22:17You all right?
22:17Some guests lose their spark.
22:19For me, not having mains power is a bit of an issue, isn't it?
22:22It is.
22:22And others are reeled in.
22:25Now.
22:26Oi, hey.
22:26Yay.
22:27That's my girl.
22:28Yay.
22:29Oi.
22:29Yay.
22:29Yay.
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