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Four in a Bed - Season 30 Episode 15 -
Payment Day
Payment Day
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00:00Hi!
00:01Hi!
00:02Do you come here often?
00:04Four sets of holiday hosts
00:07Have stayed at each other's places
00:11Today, with all the visits over, scores are settled
00:15It's like someone had chucked a beef curry up the back of one of the curtains
00:18with a stain up there
00:19And the payments revealed
00:20The place is amazing, it's absolutely amazing
00:22Very humbled, thank you so much
00:25With four in a bed
00:26It's just somewhere that you could just put your...
00:28Rather than living out your suitcase
00:30Did anyone get a good night's sleep?
00:32He should have gone up and checked his rooms personally himself
00:35I would be going in just to check the basics
00:43It's the final day of the competition to be named best value place of the week
00:48The rival hosts are assembling one last time
00:51To find out what they've been paid
00:53And settle some scores
00:55So everybody, it all comes down to this
00:57Kicking things off are brothers Richard and Mick Fletcher
01:01Who are first to host this week
01:03Right, let's have a look
01:06When they welcomed the guests to the George Inn in Tideswell, Derbyshire
01:10Hello, welcome to the George
01:12For Laura and Lucy, first impressions impressed
01:16It's light and air, eh?
01:18Beautiful windows
01:19They are stunning
01:20Amazing
01:21Simon and Carol drank it all in
01:23Fresh milk, fresh juice
01:25Hey
01:26Carol's milk
01:27The new year was coming
01:28And Johnny and Sasha indulged in coffee culture
01:32This is great though
01:33Easy to use
01:34I think it's pretty good
01:35I do, it's a good offering
01:37But on closer inspection, not everything sparkled
01:40Yeah
01:41Oh my God, the extraction
01:43Oh, it's blocked
01:44There's dribble marks
01:46Oh, yeah
01:47On the pillars
01:48That's like a cigarette burn or something, I think
01:50On the mattress
01:51Yeah, it's on the mattress
01:52Oh dear
01:53Sizeable stain there
01:54This one there
01:55No, that's quite bad
01:56What's your thoughts on the staining up there?
01:59Oh no
02:00Nasty
02:01What is that?
02:02It looks like curry
02:03Come night time, for Simon and Carol, the pillows were a pill to swallow
02:08We found that one
02:09Found this one
02:10You've got quite a stained pillow
02:13Next morning, Laura and Lucy lost their cool
02:16It was far too cold and the heating needed to be on and it wasn't
02:20So come feedback
02:21How did you sleep?
02:23It was their frosty score
02:25A five?
02:26Yeah, five
02:27That gave the hosts the chills
02:29We have a five
02:30It is frustrating
02:32It's not good enough
02:34Before tackling the sleep critique
02:36First, Richard and Mick want to clean up Laura and Lucy's cleanliness concerns
02:41How clean was the Georgian?
02:43You gave us a five for that
02:45It says attention to detail, not there
02:47Would you explain a little bit more?
02:49When you started looking in the bathroom
02:51One major telltale sign
02:53The extractor fan
02:54Yeah, is the extractor fan
02:55Was the big one that really you notice immediately when you walk in the door
02:58And then you do start walking around
02:59Because I think as soon as you enter a room
03:01You see one thing
03:02You start looking for others
03:03You start looking for others, yeah
03:04There was a few housekeeping issues
03:06Some big like dribble stains on the actual pillows
03:09It's like also on the curtains
03:10It's like someone had chucked a part of a beef curry up the back of one of the curtains
03:14With a stain up there
03:15Just basic cleanliness
03:17I can't say that we were happy to find the stains and the cigarette burn on the mattress
03:21No, of course not
03:22It's something that you wouldn't expect to find in a room when you booked in
03:25Did you personally check the rooms before we came?
03:28No
03:29Right, okay
03:30What I didn't want to do was do anything different to when anybody else arrives
03:36We're aware we need to increase the housekeeping team
03:39We have one person at the minute
03:41But we have an additional person starting on Monday
03:44We're planning to redecorate each room
03:46Put new carpets and curtains in
03:48Clearly there's issues for us to jump on when we get back
03:51I think he should have really gone up and checked his rooms personally himself
03:56Knowing you were getting some industry professionals in that are going to critique
04:00I would be going in just to check the basics
04:02We obviously appreciate all the feedback
04:05Most of what has been flagged up were things that we were aware of
04:09To improve, replace, upgrade
04:12I don't think we really had a shot
04:13We knew what were coming, you know
04:16Now Richard and Mick want to know why the girls weren't hot on their sleep
04:20How did you sleep? We've got a five for that
04:23It's hardly too cold for us, radiators were not on
04:26I just can't cope with cold
04:28I need heat, otherwise I can't sleep
04:30If I'd have been somewhere else
04:32I just wouldn't stay, I know I wouldn't
04:35We're in the Peak District
04:36And if we've got the heating on
04:38I've had people complain the room was too warm
04:40Or we turn the heating off and it's on freezing
04:42One of the things that we're looking at doing when the rooms get made over
04:46Is putting individual control in
04:48That is something that will be implemented
04:51We have got plans afoot to put individual heating control in each room
04:56So individual guests can set the temperature to what they want
04:59I think Richard and Mick have been really gracious
05:03They've taken everything on board so smoothly
05:06I think they genuinely will make those improvements
05:09The brothers can now find out how much they've been paid
05:13First up is Simon and Carol's stay, which came to £155
05:18120, 140, 145
05:23That's an underpayment of £10
05:25Yes, it's just the general cleanliness issues
05:27OK, perfectly happy with what you've said
05:29Perfectly happy with what you've paid
05:31Thank you
05:32Carol and Simon paid a few pounds under
05:36It would have been unrealistic for them to have paid the full money
05:39Having had a complaint or having had a criticism
05:42Next, it's Johnny and Sasha's £157 stay
05:46120, 40, 142
05:52That's an underpayment of £15
05:54Absolutely right
05:55The deductions are purely from the things that we raised about the room
05:58On the cleanliness side, and that is it
06:01Thank you for payment, totally accepted
06:03Thank you
06:04Thank you
06:05Thank you
06:06Yeah, the underpayment from Johnny and Sasha
06:08Fully accepting, knocking a few quid off for the criticisms that he raised
06:12Finally, it's Laura and Lucy's stay, which came to £167
06:1980, 100, 120
06:22So that was a total underpayment of £47
06:25Completely due to heating
06:27And mine was to do with the cleanliness
06:29But I do think you can sell it at that price once you fix those issues
06:34Totally accept your reasons and accept the payment, thank you
06:38Laura and Lucy made an underpayment, however, they put their valuation on their stay
06:44I cannot disrespect their view in any way, shape or form
06:48With Cherry Tree Guesthouse underpaying by £10
06:52Haystack's Country Retreats knocking off £15
06:55And Clementine's Guesthouse withholding £47
06:58The George Inn finishes with a final bill average of 85%
07:04Next to face the feedback are Laura Johnson and Lucy Neville
07:08I think it's our turn
07:10Let's go
07:11When they opened the doors to Clementine's Guesthouse in York, North Yorkshire
07:17Hello
07:18Hi
07:19Morning
07:20Hiya
07:21All the guests were sweetened up
07:23This is next level, isn't it?
07:24How cool is this?
07:25Like luxury, isn't it?
07:26Yeah
07:27Wow
07:28Yeah, I think the room is absolutely stunning
07:30Four posts to bed
07:31This is high-end, this is lovely
07:33Come morning, appetites were wet
07:35Oh, look at that, that's perfect
07:37Fantastic
07:38The eggs are amazing
07:39The smoked salmon's top-notch as well
07:41It is
07:42It's really fresh, it's all really good
07:43Which, come feedback, meant seamless scores
07:46Excellent facilities
07:47It's gotta be a 10
07:48Gotta be a 10
07:49Immaculate
07:50It's gonna have to be a 10, isn't it?
07:51Yeah
07:52I couldn't give them anything less than 10 for that
07:54I agree
07:55I am completely speechless
07:56I hope that everything will be reflected on payment day
07:59Now at the table, Laura and Lucy want to muse over their reviews
08:04We want to really thank you all for your amazing feedback
08:09We got 10s from everybody
08:11It meant so much
08:12It was actually a really emotional day
08:14And it really did mean so much to us
08:16So really well deserved as well
08:17You know, what a beautiful offering
08:19There's lots of thought and detail
08:21And your passion shines through
08:22From the decor to the
08:24How you looked after
08:25To the fantastic breakfast
08:27It was a great place to stay
08:28The stay was perfect
08:29Just keep doing what you're doing
08:30Just keep doing it, yeah
08:31These comments have just been so overwhelming
08:34Neither of us are great at taking compliments
08:37That's for sure
08:38So it meant a lot
08:40I was streaming with tears
08:41So what a journey
08:43And very, very humbled to receive it from all of you
08:47Very grateful, thank you
08:49I think that to me is our win
08:52We can go away and be really proud of what we've achieved
08:55A little celebration
08:56Yeah
08:57Laura and Lucy can now count the cash
09:00Starting with Johnny and Sasha's stay
09:02Which came to £248.10
09:042.20
09:072.40
09:082.45
09:092.45
09:108 and 10p
09:11So payment in full
09:12Thank you
09:13Thank you so much
09:14You're welcome
09:15We loved it
09:16We loved every bit of it
09:17Absolutely loved it
09:18Yeah
09:19Thank you so much
09:202.50
09:21So that is an overpayment of £28.90
09:24Oh my goodness
09:25Oh my goodness thank you so much
09:27Yeah
09:58No totally well deserved
09:59Well totally well deserved
10:00Welcome
10:01I was not expecting that was you
10:03No I wasn't
10:04The gratitude there was overwhelming
10:07With both Haystack's country retreats
10:09And Cherry tree guest house paying in full
10:12And the George inn overpaying by £28.90
10:16Clementine's guest house finishes with a final bill average of 104%
10:21With half the payments in Haystack's country retreats is next to face their critics
10:27There's only one way this competition's going at the moment
10:30Clementine's up there top runner
10:33Yeah definitely but still got a bit to go yet so let's just see what the end of the day brings
10:38It's the final day of the competition to be named best value place of the week
10:51Two sets of hosts have already found out what they've been paid
10:54Next up are couple Johnny Brown and Sasha Smith
10:59Shall we get some answers now?
11:00Yeah let's do it
11:01Yeah
11:04When the guests arrived at Haystack's country retreats in Burstwith North Yorkshire
11:09Hi guys nice to see you again
11:11Bye
11:12They all felt they were in for a treat
11:14Oh wow what a location
11:16That is a view
11:17That is stunning isn't it
11:18Yeah
11:19Oh wow
11:21Wow
11:22This is brilliant
11:23Oh this is lovely
11:24That view
11:25You can't knock that view can you can't buy it
11:26Beautiful biscuits
11:28Cakes
11:29I didn't expect that
11:30But on closer look
11:32Simon and Carol were left hanging
11:34There's no hanging for the towels is there?
11:36It'd be a quick fix to put a shelf or something in wouldn't it?
11:39That evening the guests soaked it all in
11:41Hot tub under the stars
11:43Brilliant
11:44Amazing
11:45Cheers
11:46But in the morning Simon and Carol had baggage
11:50The only thing we noticed was the lack of storage
11:52Do you have to leave out your suitcase as such?
11:54Yeah
11:55It was nearly enough just a couple of shelves just so you've got somewhere to put things
11:58And come feedback
12:00How were the facilities?
12:02The hut took a hit
12:04Some storage would be useful
12:05So some storage needed
12:06Some storage needed
12:07Some storage needed
12:08Some storage needed
12:09Shepherds would always struggle with storage it's not like a B&B room
12:12Now all together Johnny and Sasha want to unpack Simon and Carol's comments
12:18How were the facilities?
12:20Some storage needed
12:22Would you like to just enlighten us a bit on that?
12:24Yeah so when we first got in there everything looked fantastic
12:27It was only as you actually start bringing your things in and start realising that actually
12:31Where we're going to put things
12:33When we walked into the en suite there was towels on the toilet
12:37So maybe a corner shelf
12:38Maybe you could put towels on
12:39And then you've got somewhere to put your toiletries as well
12:40Because in there there's nowhere to put that unless you put them on the toilet seat
12:43Or then you're moving around a little bit
12:45And then for our luggage as well
12:46Just somewhere that you could just put your
12:48Yeah
12:49Rather than living out your suitcase
12:50It is difficult on storage with the Shepherd's Huts and the Bothy
12:54But there is room in the Bothy to do something as you said
12:57So I think that was a really valid point that we'll take on board and we'll address that
13:02They had some good suggestions of quick improvements that we can make
13:06And definitely something we can do
13:08Problems packed away
13:09There's another question the pair want to dig into
13:12The biggest thing to Sasha and myself was would you stay here again?
13:15And the thing that warms me the most is you all said yes you'd come and stay with us again
13:20And that is just a wow factor for us
13:23Myself today I had a fantastic time there
13:25The tub was just the highlight for me fantastic
13:28For me glamping is not my sort of go-to thing and I had the best time straight from
13:33I'm glad you enjoyed it
13:34It was super
13:35Super
13:36We had a really amazing stay
13:37It was beautiful
13:38That must be the best glamping experience you could have in the country
13:42Lucy's been converted
13:43Yeah
13:44We'll take that thank you
13:45Yeah
13:46Hearing all your kind words and comments about our place it does mean an awful lot to us
13:50You know it's a special moment isn't it?
13:51Yeah
13:52I'm very proud
13:53Thank you
13:54Thank you all of you
13:55I think it just goes to show how much time and effort they've put into this business
14:01They've delivered on everything
14:02Genuine gorgeous people
14:04Johnny and Sasha can now reach for the readies
14:08Starting with Laura and Lucy's hut priced at 150 pounds
14:13120
14:15140
14:16150
14:17Payment in full thank you very much
14:19Thank you
14:20It was fabulous value for money and we had an amazing stay
14:22Good thank you
14:23Thank you
14:24Next it's Simon and Carol's Bothy
14:27Which cost 175 pounds
14:30140
14:32160
14:33180
14:34200
14:35Thank you ever so much
14:36It was an overpayment of 25 pounds
14:38Worth every penny
14:39Worth every penny
14:40It's like those little things
14:41The overall with the experience as well is worth more than what you're charging
14:44Thank you very much
14:45Thank you indeed
14:46Just incredible
14:47Yeah
14:48Really really chuffed for that
14:49Yeah we're really chuffed
14:50Finally it's Richard and Mick
14:52And Mick's hut priced at 150 pounds
14:57140
14:58150
14:59160
15:00170
15:01180
15:02190
15:04200
15:05Which is an overpayment of 50 pounds
15:07Which is an overpayment of 50 pounds
15:09Worth every penny
15:10Worth every penny
15:11Your place is absolutely fantastic and you've got so much on offer
15:15It does it means the world to us it's emotional thank you very much indeed
15:20Well Richard and Mick's overpayment what's your thoughts on that 50 pounds
15:2350 pounds
15:24Just blown away
15:25Yeah I was speechless really chuffed
15:27With Clementine's guest house paying in full
15:30With Clementine's guest house paying in full
15:31Cherry tree guest house overpaying by 25 pounds
15:34And the George Inn tipping by 50 pounds
15:37Haystack's country retreats finishes with a final bill average of 116 percent
15:45Last up couple Simon and Carol Bray can finally face the feedback
15:49It's our turn shall we get started
15:51Yeah
15:55When they welcomed their guests to cherry tree guest house in Bridlington east riding of Yorkshire
16:00Good morning
16:01Good morning
16:02Good morning
16:03Welcome to cherry tree
16:04They were all pleased with their pads
16:06Oh wow this is nice and bright
16:08This is lovely
16:09Oh it's really cute
16:11Oh
16:12Such a chocolate bars and snacks and what have you
16:15Clearly there for me
16:16But on closer inspection
16:18Laura and Lucy creased up
16:20I had to touch the duvet in under the mattress
16:22So that it could get a real tight clean line
16:25And the place didn't scrub up for Johnny and Sasha
16:28Oh there's a lot of urine stains and bits of splash back
16:32Oh that's a shame
16:33Come evening Laura and Lucy got under the covers
16:37There's quite a few rules
16:39You've got to make sure the doors are closed
16:41You've got to be quiet after 10pm
16:43Next morning the breakfast was bang on the money
16:46It's as good as a full English breakfast can be
16:48Yeah 10 out of 10
16:49Really really good breakfast
16:51But come feedback
16:53How were the facilities?
16:54It was Laura and Lucy's thoughts on facilities
16:56We found the guest book a little strict for us
16:59And a final bed tuck is needed isn't it?
17:01Yeah
17:02Not quite sure what that means
17:04It's definitely a question to ask
17:06Just so they can explain it a bit more to us
17:08Before Simon and Carol tackle Laura and Lucy
17:12They have a marked response for Johnny and Sasha
17:15How clean was the cherry tree guest house
17:17Underneath the toilet seat?
17:19A stain from a previous guest
17:21I was gutted
17:22The marks on the when you lift
17:23You just lifted the toilet seat up to have a wee it was there all around the underside of the seat so
17:28I'm sorry I'm sorry you did find it
17:30We're not making any excuses for it
17:31No no no no no excuse
17:32That shouldn't have happened
17:33Thanks for your feedback
17:34Carol and Simon's reaction was a positive one
17:36And that won't happen again I'm sure in their establishment
17:39Comments cleared up
17:40It's Laura and Lucy's turn to come clean
17:44How were the facilities?
17:45We found the guest book a bit strict for us
17:48So if you could just elaborate on that for us please
17:49For me in particular
17:50Yeah
17:51Particularly with the ten o'clock
17:53The no food in the rooms whatever
17:54I would be very conscious about not wanting to upset anybody
17:56And I do think that would affect my stay
17:59Right
18:00I would potentially wouldn't stay out for that extra drink
18:02Because I would want to be back
18:03Yeah it's not actually a ten o'clock curfew
18:05We don't lock the doors at any time
18:06We've had guests come back at three in the morning
18:08It's just for our own protection or our guest protection
18:12Knowing you you'd be lovely anyway
18:14It wouldn't be a problem
18:16Obviously just when you first walk in and read it
18:18You could perhaps think
18:19Ooh
18:20From when we started to five months down the line now
18:22Are some of these things actually unnecessary?
18:23Because they haven't happened yet
18:25They probably aren't going to happen
18:27They don't need to be in there
18:28I think we will revisit it now
18:30And maybe do some tweaks to it
18:32And final bed tuck needed
18:35Until five months ago
18:37I only used to chuck a duvet on the bed
18:39I like the beds to be really tucked all the way under
18:42And so smooth you can't see a crease
18:44And bounce a coin off it
18:46That's my saying always
18:47The sides as well?
18:49It just means you can sort of iron out the creases
18:51By using tucking methods
18:52Rather than having to go around ironing everything
18:55Oh!
18:56I think it would be really beneficial to come and shadow you two
18:59And learn all your tips
19:00It's the little things
19:01And then hopefully
19:02It will take care of the bigger things for us
19:04Time savers
19:05Seriously thank you both for that
19:06There was a couple of insights there
19:08We were definitely taking them on board
19:10You know someone comes in the room and they see that
19:11They think ooh that looks comfy
19:13Yeah we'll give it a go
19:14Yeah definitely give that a go
19:15Simon and Carol can now find out what they've been paid
19:19Starting with Laura and Lucy's room
19:21Priced at £110
19:2380
19:25Full payment
19:28Thank you very much
19:29Thank you very much indeed
19:30Despite the few very minor niggles
19:31Yes
19:32It was great value for money and we had a lovely stay
19:34Thank you
19:35Thank you
19:36Thank you very much
19:37Thank you
19:38Thank you
19:39Finally it's Richard and Mick
19:40And Richard's room priced at £110
19:41100
19:42120
19:43120
19:44140
19:45130
19:46130
19:47Next
19:48Next
19:49180
19:50120
19:51120
19:52Full payment
19:53Thank you very much indeed
19:54Thank you very much
19:55Thank you
19:56We had a lovely stay
19:57And there was a few little niggles on there
19:59Still good value for money
20:00Thank you very much
20:01We had a lovely stay
20:02Thank you
20:03I really appreciate that
20:04Thank you
20:05Finally it's Richard and Mick
20:06And Richard's room priced at £110
20:10100
20:11120
20:12140
20:13150
20:14It's an overpayment of £40
20:16Worth every penny
20:17You're underselling yourself I think
20:18You're worth a lot more than that
20:20And that breakfast was just amazing
20:22I don't know what to say
20:24Sorry
20:25Thank you
20:26Thank you
20:29I was really surprised
20:30Richard and Mick give us an overpayment of £40
20:32Very much emotional
20:33Yeah I wasn't
20:34Certainly wasn't expecting it
20:35Really really good of them
20:36With both Clementine's Guesthouse
20:38And Haystack's Country Retreats paying on the nose
20:41And the George Inn overpaying by £40
20:43Cherry Tree Guesthouse ends the competition with a final bill average of 112%
20:50With all the payments in
20:53It's down to Laura to reveal the results
20:56Are we all ready to find out who the winner is?
20:58In fourth place
21:00The George Inn
21:02Yay!
21:07Yeah coming in fourth wasn't a surprise to us
21:09We'll definitely take away the new friendships made
21:12And ideas and tweaks that we've learned from other people
21:17And in third place
21:19Clementine's Guesthouse
21:21We came in third
21:22Obviously everybody wants to be a winner but it was a tough crowd
21:31Which means the top spot is between Haystack's Country Retreats and Cherry Tree Guesthouse
21:36And the winner is...
21:37And the winner is...
21:38Haystack's Country Retreats
21:41Yay!
21:42We're over the moon!
21:43Brilliant!
21:44In shot!
21:45Championes!
21:46Championes!
21:47Championes!
21:48Championes!
21:49Ha ha ha ha!
21:50Sorry!
21:51Show me the money!
21:52I'm absolutely delighted
21:53Come second
21:54With the competition that was around us
21:55That's really really good
21:56It's been superb
21:57We've enjoyed every second of it
21:58It's been an inspirational journey with you all
21:59Thank you for your company
22:00Cheers everyone
22:01Cheers!
22:02It's been a fabulous experience
22:03It's been a great trip
22:04Memories that we'll have forever
22:05It won!
22:06Get off me body
22:07Ha ha ha ha!
22:08Ha ha ha ha ha!
22:09Ha ha ha ha ha!
22:10Ha ha ha ha ha!
22:11You're on!
22:12How do you know what to do?
22:13Oh, I'm sorry
22:14I'm sorry
22:15I'm sorry
22:16Thank you for your company
22:17And the competition that was around us
22:19It's been superb
22:20Yeah
22:21We've enjoyed every second of it
22:22It's been an inspirational journey with you all
22:23Thank you for your company
22:24Cheers everyone
22:25Cheers!
22:26It's been a fabulous experience
22:28It's been a great trip
22:29Really good
22:30Memories that we'll have forever
22:31It won!
22:32Get off me body
22:33Get off me body
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