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#RealityRealmUS
Reality Realm US
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Short filmTranscript
00:00Oh, hi.
00:00Oh, yes.
00:01Do you come here often?
00:04Four sets of holiday hosts...
00:07Safe to you.
00:07Take care. Bye-bye.
00:09...have stayed at each other's places.
00:11Today, with all the visits over, scores are settled...
00:15It's like someone had chucked a beef curry
00:16up the back of one of the curtains with a stain up there.
00:18...and a payment's revealed.
00:20The place is amazing. It's absolutely amazing.
00:22Very humbled, thank you so much.
00:25...with four in a bed...
00:26It's just somewhere that you could just put your...
00:27Yeah.
00:28...rather than living out of your suitcase.
00:30Did anyone get a good night's sleep?
00:32He should have gone up and checked his rooms personally himself.
00:34I would be going in just to check the basics.
00:43It's the final day of the competition
00:45to be named Best Value Place of the Week.
00:48The rival hosts are assembling one last time
00:51to find out what they've been paid
00:53and settle some scores.
00:55So, everybody, it all comes down to this.
00:57Kicking things off are brothers Richard and Mick Fletcher,
01:01who are first to host this week.
01:03Right, let's have a look.
01:06When they welcomed the guests to the George Inn
01:09in Tideswell, Derbyshire...
01:10Hello, welcome to the George.
01:12...for Laura and Lucy, first impressions impressed.
01:16It's light and air, eh?
01:18Beautiful windows.
01:19They are stunning.
01:20Simon and Carol drank it all in.
01:23Fresh milk, fresh juice.
01:24Hey!
01:26Carol's milk.
01:26They knew I was coming.
01:28And Johnny and Sasha indulged in coffee culture.
01:31This is great, though.
01:32Easy to use.
01:33Yeah.
01:33I think it's pretty good.
01:35I do.
01:35It's a good offering.
01:36Yeah.
01:37But on closer inspection, not everything sparkled.
01:40Oh, my God, the extraction.
01:42Oh, it's blocked.
01:44There's dribble marks.
01:46Oh, yeah.
01:47On the pillars.
01:48That's like a cigarette burn or something, I think.
01:50It's on the mattress.
01:51Yeah, it's on the mattress.
01:52Oh, dear.
01:53Sizeable stain there.
01:54This one there.
01:55No, that's quite bad.
01:56What's your thoughts on all the staining up there?
01:59Nasty.
02:00What is that?
02:01It looks like curry.
02:03Come night time, for Simon and Carol, the pillows were a pill to swallow.
02:08We found that one.
02:09Found this one.
02:10You've got quite a stain pillow.
02:12Next morning, Laura and Lucy lost their cool.
02:16It was far too cold and the heating needed to be on and it wasn't.
02:20So come feedback.
02:21How did you sleep?
02:23It was their frosty score.
02:25A five?
02:26Yeah, five.
02:27That gave the hosts the chills.
02:29We have a five.
02:30It is frustrating.
02:31It's not good enough.
02:34Before tackling the sleep critique, first Richard and Mick want to clean up Laura and Lucy's cleanliness concerns.
02:41How clean was the Georgian?
02:43You gave us a five for that.
02:45It says attention to detail, not there.
02:47Would you explain a little bit more?
02:49When you started looking in the bathroom, one major telltale sign is the extractor fan.
02:54It was the big one that really you notice immediately when you walk in the door.
02:58And then you do start walking around because I think as soon as you enter a room,
03:01you see one thing, you start looking for others, yeah.
03:04There was a few housekeeping issues, some big like dribble stains on the actual pillows.
03:09It's like also on the curtains.
03:11It's like someone had chucked a part of a beef curry up the back of one of the curtains with a stain up there.
03:15Just basic cleanliness.
03:17I can't say that we were happy to find, you know, the stains and the cigarette burn on the mattress.
03:22It's something that you wouldn't expect to find in a room when you're booked in.
03:25Did you personally check the rooms before we came?
03:28No.
03:28Right, OK.
03:29What I didn't want to do was do anything different to when anybody else arrives.
03:36We're aware we need to increase the housekeeping team.
03:39We have one person at the minute, but we have an additional person starting on Monday.
03:44We were planning to redecorate each room, put new carpets and curtains in.
03:48Clearly, there's issues for us to jump on when we get back.
03:51I think he should have really gone up and checked his rooms personally himself.
03:56Knowing you were getting some industry professionals in that are going to critique,
04:00I would be going in just to check the basics.
04:02We obviously appreciate all the feedback.
04:05Most of what has been flagged up were things that we were aware of to improve, replace, upgrade.
04:12I don't think we really had a shot.
04:13We knew what was coming, you know.
04:16Now Richard and Mick want to know why the girls weren't hot on their sleep.
04:19How did you sleep?
04:21We've got a five for that.
04:23Sadly too cold for us, radiators were not on.
04:26I just can't cope with cold.
04:28I need heat, otherwise I can't sleep.
04:30If I'd have been somewhere else, I just wouldn't stay.
04:33I know I wouldn't.
04:35We're in the Peak District and if we've got the heating on,
04:38I've had people complain the room was too warm or we turn the heating off and it's on freezing.
04:42One of the things that we're looking at doing when the rooms get made over
04:46is putting individual control in.
04:48That is something that will be implemented.
04:52We have got plans afoot to put individual heating control in each room
04:56so individual guests can set the temperature to what they want.
04:59I think Richard and Mick have been really gracious.
05:04They've taken everything on board so smoothly.
05:06I think they genuinely will make those improvements.
05:09The brothers can now find out how much they've been paid.
05:12First up is Simon and Carol's stay, which came to £155.
05:20£120, £140, £145.
05:23That's an underpayment of £10?
05:26Yes, it's the general cleanliness issues.
05:28Perfectly happy with what you've said, perfectly happy with what you've paid.
05:33Carol and Simon paid a few pounds under.
05:36It would have been unrealistic for them to have paid the full money
05:39having had a complaint or having had a criticism.
05:42Next, it's Johnny and Sasha's £157 stay.
05:48£120, £40, £142.
05:53That's an underpayment of £15.
05:55Absolutely right.
05:56The deductions are purely from the things that we raised about the room
05:59on the cleanliness side and that is it.
06:01Thank you for payment, totally accepted.
06:05Yeah, the underpayment from Johnny and Sasha,
06:08fully accepting, knocking a few quid off for the criticisms that it raised.
06:12Finally, it's Laura and Lucy's stay, which came to £167.
06:18£80, £100, £120.
06:22So that was a total underpayment of £47.
06:25Completely due to heating.
06:27And mine was to do with the cleanliness.
06:29But I do think you can sell it at that price once you fix those issues.
06:34Totally accept your reasons and accept the payment.
06:38Laura and Lucy made an underpayment.
06:40However, they put their valuation on their stay.
06:44I cannot disrespect their view in any way, shape or form.
06:48With Cherry Tree Guesthouse underpaying by £10,
06:52Haystack's Country Retreats knocking off £15,
06:55and Clementine's Guesthouse withholding £47,
06:57the George Inn finishes with a final bill average of 85%.
07:03Next to face the feedback are Laura Johnson and Lucy Neville.
07:08I think it's our turn.
07:10Let's go.
07:13When they opened the doors to Clementine's Guesthouse in York, North Yorkshire...
07:17Hello!
07:18Hi!
07:19Morning.
07:20Hiya.
07:20...all the guests were sweetened up.
07:22This is next level, isn't it?
07:24How cool is this?
07:24I like luxury, isn't it?
07:26Yeah.
07:26Wow.
07:27Yeah.
07:27I think the room is absolutely stunning.
07:29Four posts to bed.
07:31This is high-end.
07:32This is lovely.
07:33Come morning, appetites were wet.
07:35Oh, look at that.
07:36That's perfect.
07:37Fantastic.
07:38The eggs are amazing.
07:39The smoked salmon's top-notch as well.
07:41It is.
07:41It's really fresh.
07:42It's all really good.
07:43Which, come feedback, meant seamless scores.
07:46Excellent facilities.
07:47It's got to be a 10.
07:48Got to be a 10.
07:49Immaculate.
07:49It's going to have to be a 10, isn't it?
07:51Yeah.
07:51I couldn't give them anything less than 10 for that.
07:53I agree.
07:54I am completely speechless.
07:56I hope that everything will be reflected on payment day.
08:00Now at the table, Laura and Lucy want to muse over their reviews.
08:05We want to really thank you all for your amazing feedback.
08:09We got 10s from everybody.
08:11It meant so much because it was actually a really emotional day
08:14and it really did mean so much to us.
08:15Thoroughly well-deserved as well.
08:17You know, what a beautiful offering.
08:19There's lots of thought and detail and your passion shines through
08:22from the decor to how you looked after to the fantastic breakfast.
08:27It was a great place to stay.
08:28The stay was perfect.
08:30Just keep doing what you're doing.
08:30Just keep doing it, yeah.
08:31These comments have just been so overwhelming.
08:34Neither of us are great at taking compliments.
08:38That's for sure.
08:38So it meant a lot.
08:40I was streaming with tears.
08:41So what a journey and very, very humbled to receive it from all of you.
08:47Very grateful.
08:49I think that, to me, is our win.
08:52We can go away and be really proud of what we've achieved.
08:55A little celebration.
08:56Yeah.
08:57Laura and Lucy can now count the cash,
09:00starting with Johnny and Sasha's stay,
09:02which came to £248 and 10 pence.
09:07220, 240, 245.
09:10It and tempi.
09:11So payment in full.
09:13Thank you so much.
09:14You're welcome.
09:15We loved it.
09:15We loved every bit of it.
09:16Absolutely loved it.
09:17Yeah.
09:17Thank you so much.
09:19Next, it's Simon and Carol's stay,
09:22which came to £230 and 10 pence.
09:26220.
09:26£230 and 10 pence, so payment in full.
09:30Thank you, guys.
09:31Thank you so much.
09:32Well deserved.
09:33Loved it from start to finish.
09:34Beautiful place.
09:34Oh, thank you.
09:36Finally, it's Richard and Mick's stay,
09:38which came to £221 and 10 pence.
09:43200, 220, 240, 250.
09:46So that is an overpayment of £28.90.
09:49Oh, my goodness.
09:50Thank you so much.
09:52Yeah, we had a great time.
09:53The place is amazing.
09:54It's absolutely amazing.
09:56Very humbled.
09:57Thank you so much.
09:58No, totally well deserved.
09:59Welcome.
09:59I was not expecting that, was you?
10:03No, I wasn't.
10:04The gratitude there was overwhelming.
10:07With both Haystack's Country Retreats
10:09and Cherry Tree Guesthouse paying in full,
10:12and the George Inn overpaying by £28.90,
10:16Clementine's Guesthouse finishes with a final bill average of 104%.
10:21With half the payments in,
10:24Haystack's Country Retreats is next to face their critics.
10:27There's only one way this competition's going at the moment.
10:31Clementine's up there, top runner.
10:33Yeah, definitely, but still got a bit to go yet,
10:36so let's just see what the end of the day brings.
10:46It's the final day of the competition
10:49to be named Best Value Place of the Week.
10:51Two sets of hosts have already found out what they've been paid.
10:54Next up, a couple, Johnny Brown and Sasha Smith.
10:58Shall we get some answers now?
11:00Yeah, let's do it.
11:01Yeah.
11:04When the guests arrived at Haystack's Country Retreats
11:07in Burstwith, North Yorkshire...
11:09Hi, guys, nice to see you again.
11:10Bye!
11:12..they all felt they were in for a treat.
11:14Oh, wow, what a location.
11:16That is a view.
11:17That is stunning, isn't it?
11:20Oh, wow.
11:21Wow.
11:21This is brilliant.
11:22Oh, this is lovely.
11:23Look at that view.
11:24You can't knock that view, can you?
11:25You can't buy it.
11:26Beautiful biscuits, cakes.
11:29I didn't expect that.
11:30But on closer look, Simon and Carol were left hanging.
11:34There's no hanging for the towels, is there?
11:36It'd be a quick fix to put a shelf or something in, wouldn't it?
11:39That evening, the guests soaked it all in.
11:41Hot tub, under the stars.
11:44Brilliant. Amazing.
11:45Cheers.
11:47But in the morning, Simon and Carol had baggage.
11:50The only thing we noticed was the lack of storage.
11:52You have to leave out your suitcase as such.
11:54Yeah, I was kneeling up just a couple of shelves, just so you've got somewhere to put things.
11:59And come feedback...
12:00How were the facilities?
12:02The hut took a hit.
12:04Some storage would be useful.
12:05So, some storage needed.
12:07Some storage needed.
12:09Shepherd's Hut's always struggled with storage.
12:11It's not like a B&B room.
12:12Now, all together, Johnny and Sasha want to unpack Simon and Carol's comments.
12:18How were the facilities?
12:20Some storage needed.
12:22Would you like to just enlighten us a bit on that?
12:24Yeah, so, obviously, when we first got in there, everything looked fantastic.
12:27It was only as you'd actually start bringing your things in and start realising that, actually, where we're going to put things.
12:33When we walked into the en suite, there was towels on the toilet.
12:37So, maybe a corner shelf, maybe you could put towels on there and you've got somewhere to put your toiletries as well,
12:40because in there, there's nowhere to put that unless you put them on the toilet seat or then you're moving them around a little bit.
12:45And then for our luggage as well.
12:46It's just somewhere that you could just put your...
12:47Yeah.
12:48Rather than living out your suitcase.
12:50It is difficult on storage with the Shepherd's Hut's and the Bothy,
12:54but there is room in the Bothy to do something, as you said.
12:57So, I think that was a really valid point that we'll take on board and we'll address that.
13:02They had some good suggestions of quick improvements that we can make and definitely something we can do.
13:08Problems packed away.
13:09There's another question the pair want to dig into.
13:12The biggest thing to Sasha and myself was, would you stay here again?
13:16And the thing that warms me the most is you all said, yes, you'd come and stay with us again.
13:20And that is just a wow factor for us.
13:23Myself, I admit, I had a fantastic time there.
13:26The tub, just the highlight for me, fantastic.
13:29For me, glamping is not my sort of go-to thing.
13:31I had the best time, it was great fun.
13:33I'm glad you enjoyed it.
13:34It was superb.
13:35We had a really amazing stay.
13:37It was beautiful.
13:38That must be the best glamping experience you could have in the country.
13:42Lucy's been converted.
13:43Yeah.
13:44We'll take that, thank you.
13:45Hearing all your kind words and comments about our place, it does mean an awful lot to us.
13:50You know, it's a special moment, isn't it?
13:51Yeah, I'm very proud, thank you.
13:53Thank you, all of you.
13:54I think it just goes to show how much time and effort they've put into this business.
14:01They've delivered on everything, genuine, gorgeous people.
14:05Johnny and Sasha can now reach for the readies, starting with Laura and Lucy's hut, priced at £150.
14:11£120, £140, £150, payment in full, thank you very much.
14:19It was fabulous value for money and we had an amazing stay.
14:22Good, thank you.
14:23Next, it's Simon and Carol's Bothy, which cost £175.
14:30£140, £160, £180, £200, thank you ever so much.
14:36It was an overpayment of £25.
14:38Worth every penny.
14:39Worth every penny.
14:39The fact that those little things, the overall, with the experience as well, is worth more than what you're charging.
14:43Thank you very much.
14:44Thank you, indeed.
14:46Just incredible.
14:47Really, really chuffed for that.
14:48Yeah, we're really chuffed.
14:50Finally, it's Richard and Mick, and Mick's hut, priced at £150.
14:54£140, £150, £160, £170, £180, £190, £200, which is an overpayment of £50.
15:09Worth every penny.
15:10Your place is absolutely fantastic and you've got so much on offer.
15:15It does, it means the world to us, it's emotional, thank you very much, indeed.
15:19Well, Richard and Mick's overpayment, what's your thoughts on that?
15:22£50.
15:22£50.
15:22Just blown away.
15:24Yeah.
15:25I was speechless, really chuffed.
15:27With Clementine's guest house paying in full, Cherry Tree guest house overpaying by £25,
15:34and the George Inn tipping by £50, Haystack's country retreats finishes with a final bill average of 116%.
15:42Last up, couple Simon and Carol Bray can finally face the feedback.
15:49It's our turn, shall we get started?
15:51Yeah.
15:52When they welcomed their guests to Cherry Tree guest house in Bridlington, East Riding of Yorkshire.
16:00Good morning.
16:01Good morning.
16:02Welcome to Cherry Tree.
16:04They were all pleased with their pads.
16:06Oh, wow.
16:07This is nice and bright.
16:07This is lovely.
16:08Oh, it's really cute.
16:11Oh, such a chocolate bars and snacks and what have you.
16:14Clearly there for me.
16:15But on closer inspection, Laura and Lucy creased up.
16:19I had to touch the duvet in under the mattress so that it could get a real tight, clean line.
16:24And the place didn't scrub up for Johnny and Sasha.
16:27Oh, there's a lot of urine stains and bits of splash back.
16:31Oh, that's a shame.
16:32Come evening, Laura and Lucy got under the covers.
16:36There's quite a few rules.
16:38You've got to make sure the doors are closed.
16:40You've got to be quiet after 10pm.
16:42Next morning, the breakfast was bang on the money.
16:45It's as good as a full English breakfast can be.
16:47Yeah, 10 out of 10.
16:48Really, really good breakfast.
16:50But come feedback...
16:51How were the facilities?
16:52It was Laura and Lucy's thoughts on facilities.
16:55We found the guest book a little strict for us.
16:58And a final bed tuck is needed, isn't it?
17:00Yeah.
17:00..that left the hosts pondering.
17:02Not quite sure what that means.
17:04It's definitely a question to ask just so they can explain it a bit more to us.
17:08Before Simon and Carol tackle Laura and Lucy, they have a marked response for Johnny and Sasha.
17:14How clean was the Cherry Tree guest house underneath the toilet seat?
17:18Not a stain from a previous guest.
17:20I was gutted.
17:21The marks on the...
17:23When you just lifted the toilet seat up to have a wee,
17:25it was there all round the underside of the seat, so...
17:28I'm sorry. I'm sorry you did find it.
17:29We're not making any excuses for it.
17:31No, no, no, no, no.
17:31That shouldn't have happened.
17:32Thanks for your feedback.
17:33Carol and Simon's reaction was a positive one.
17:36And that won't happen again, I'm sure, in their establishment.
17:39Comments cleared up.
17:41It's Laura and Lucy's turn to come clean.
17:43How were the facilities?
17:44We found the guest book a bit strict for us.
17:47So if you could just elaborate on that for us, please.
17:49For me in particular, particularly with the 10 o'clock,
17:53the no food in the rooms, whatever,
17:54I would be very conscious about not wanting to upset anybody,
17:56and I do think that would affect my stay.
17:59I would potentially wouldn't stay out for that extra drink
18:01because I would want to be back.
18:03Yeah, it's not actually a 10 o'clock curfew.
18:04We don't lock the doors at any time.
18:06We've had guests come back at 3 in the morning.
18:08It's just for our home protection or our guest protection.
18:11Knowing you, you'd be lovely anyway, it wouldn't be a problem.
18:15Obviously, just when you first walk in and read it,
18:18you could perhaps think, ooh.
18:19From when we started to five months down the line now,
18:22are some of these things actually necessary?
18:23Because they haven't happened yet.
18:25They probably aren't going to happen.
18:26They don't need to be in there.
18:27I think we will revisit it now and maybe do some tweaks to it.
18:31And final bed tuck needed.
18:34Until five months ago, I only used to chuck a duvet on the bed.
18:38I like the beds to be really tucked all the way under
18:41and so smooth you can't see a crease and pop the bounce coin off it.
18:45That's my saying always.
18:46The sides as well.
18:47Yeah.
18:48It just means you can sort of iron out the creases
18:50by using tucking methods rather than having to go around ironing everything.
18:55Oh.
18:55I think it would be really beneficial to come and shadow you two
18:58and learn all your tips.
19:00It's the little things and then hopefully
19:01it'll take care of the bigger things for us.
19:04Time savers.
19:04Seriously, thank you both for that.
19:05There was a couple of insights there.
19:07We were definitely taking them on board.
19:09You know, someone comes in the room and they see that,
19:11they think, ooh, that looks comfy.
19:12Yeah, we'll give it a go.
19:14Yeah, definitely give that a go.
19:15Simon and Carol can now find out what they've been paid,
19:19starting with Laura and Lucy's room, priced at £110.
19:24£80, 110.
19:27Full payment, thank you very much.
19:29Thank you very much indeed.
19:29Despite the few very minor niggles, it was great value for money
19:33and we had a lovely stay.
19:34Really kind, thank you.
19:35Delighted.
19:36I am, yeah, really am, because they did pick up a couple of things
19:39and to still give us full payment, I'm really chuffed.
19:42Yeah, very pleased, yeah.
19:44Next, Johnny and Sasha's room, costing £120.
19:49£80, 120.
19:51Full payment, thank you very much indeed.
19:53Thank you both very much.
19:54Yeah, we had a lovely stay.
19:55We had a lovely stay and there was a few little niggles on there.
19:58Still good value for money.
20:00Thank you very much.
20:00We had a lovely stay.
20:01I really appreciate that, thank you.
20:03Finally, it's Richard and Mick, and Richard's room, priced at £110.
20:07£100, 120, 140, 150.
20:14It's an overpayment of £40.
20:16Worth every penny.
20:17You're underselling yourself, I think, you're worth a lot more than that
20:20and that breakfast was just amazing.
20:23Do I have no idea what to say?
20:23Sorry.
20:28I was really surprised, Richard and Mick give us an overpayment of £40.
20:32Very much emotional, yeah, I certainly wasn't expecting it.
20:34Really, really good of him.
20:35With both Clementine's Guesthouse and Haystack's Country Retreats paying on the nose
20:41and the George Inn overpaying by £40,
20:45Cherry Tree Guesthouse ends the competition with a final bill average of 112%.
20:50With all the payments in, it's down to Laura to reveal the results.
20:57Are we all ready to find out who the winner is?
20:59In fourth place, the George Inn.
21:03Yay!
21:05Yeah, coming in fourth wasn't a surprise to us.
21:09We'll definitely take away the new friendships made and ideas and tweaks
21:15that we've learned from other people.
21:17And in third place, Clementine's Guesthouse.
21:21We came in third.
21:28Obviously, everybody wants to be a winner, but it was a tough crowd.
21:31Which means the top spot is between Haystack's Country Retreats and Cherry Tree Guesthouse.
21:36And the winner is...
21:38And the winner is...
21:40Haystack's Country Retreats!
21:42We're over the moon.
21:48Brilliant.
21:48In shock.
21:50Championes, championes.
22:00Sorry.
22:01Show me the money.
22:02I'm absolutely delighted.
22:05Come second with the competition that was around us.
22:08That's really, really good.
22:09It's been superb.
22:10Yeah.
22:10We've enjoyed every second of it.
22:11It's been an inspirational journey with you all.
22:14Thank you for your company.
22:16Cheers, everyone.
22:17Cheers!
22:19It's been a fabulous experience.
22:21It's been a great trip.
22:21Really good.
22:22Memories that we'll have forever.
22:24It won't!
22:25Get off me body!
22:26It won't!
22:26Get off me body!
22:52Get off me body!
22:53Get off me body!
22:53Get off me body!
22:54Get off me body!
22:54Get off me body!
22:55Get off me body!
22:55Get off me body!
22:56Get off me body!
22:57Get off me body!
22:57Get off me body!
22:58Get off me body!
22:58Get off me body!
22:59Get off me body!
22:59Get off me body!
23:00Get off me body!
23:00Get off me body!
23:01Get off me body!
23:01Get off me body!
23:02Get off me body!
23:02Get off me body!
23:03Get off me body!
23:03Get off me body!
23:04Get off me body!
23:04Get off me body!
23:05Get off me body!
23:06Get off me body!
23:07Get off me body!
23:08Get off me body!
23:09Get off me body!
23:10Get off me body!
23:11Get off me body!
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