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  • 2 days ago
The Dave Pamah Show. A business training experience and B2B sales advice. Episode 416.

The ”Dave Pamah Show” is hosted by Dave Pamah, retired firefighter, former International track athlete, BA (Hons) Politics and Society graduate of the University of London, author of ”Firefighting from Within” and a certified coach. We tell REAL stories about REAL people from all walks of life. We discuss the ups and downs, wins and losses, successes and struggles, the good and bad in a respectful but candid way with our guests. We’re better than entertainment, we’re the REAL thing.

Dave Pamah has a passion, a passion to help others. In early school years, like many children, Dave was the subject of bullying and decided that the way to ‘fight back’ was to help others who had been in the same position.

Turning to athletics at the tender age of 10, Dave learned that physical activity and nutrition is important for wellbeing, the investment paid off as Dave competed in many high profile events and retired from serious competition at the age of 33. He still continues to follow the discipline of physical activity and nutrition.

As a working firefighter for 25 years, his drive to help people not only spanned the general public, when the brave crews had to attend some horrific scenes, but also that of his fellow colleagues, as Union Learning Representative for his trade union, Fire Brigades Union (FBU). Here he provided the advice and support to union members about their training, educational and developmental needs.

Taking lessons learned from his colourful life of athletics and as a member of a tough workforce, Dave has battled for equality and now wants to help people, there is no specific person, this is help that will see everyday people, with everyday issues find some resolve in his words. Dave is author of the book "Firefighting from within". In the book, Dave shares the ups and downs of life, many thrown at him from a young age and which he has learned to deal with. He quotes ‘We are always learning and grow…

Interview with the CEO of Costa Rica’s Call Center - Richard Blank

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Transcript
00:00any kind of advice you would give for anything they want to do in life you know um and of course
00:08tell us the name of your call center in case there's someone listening that might you want to
00:11pick up an account or give an account see i prefer that they buy a first class ticket and fly and
00:17visit me first that would be wonderful well that's right yeah i might do that if i earn enough money
00:23for this podcast i'll do that i know people are expecting me since i'm a telemarketer to sell you
00:28something so let me tell your audience to put your checkbook away this is not a sales call and it's
00:32not forcing your hand or twisting an arm and i do appreciate you allowing me to share my business but
00:38let me leave you with something here that the most important thing is having me time richard time and
00:46i have certain hobbies i love working out every day so i'll get up at 5 30 every day and i'll go to my
00:52home gym where i'll do the cardio the weights i'll hit the bag and and do my stomach i'll eat a very
00:57good breakfast because i feel that's extremely important not trying to sound like i'm lecturing
01:02but your health is essential and look at this sort of podcast we're doing you know i got to eat two
01:07lunches to get my energy back after this but it's really about when i'm washing my convertible car
01:14or i'm doing a pinball marathon on a sunday after about 20 minutes of decompressed stimulation day
01:21what happens is my mind starts to wander i'm not an eastern meditator so i can't just sit there and do
01:27that for a while i have certain ways to connect and find my balance and one of them is about
01:33allowing myself to get into a certain rhythm where i'm not on the phone i'm not with people
01:40but i'm still doing something active that i thoroughly enjoy so i can double gun i can be
01:46productive and reinforce the pastimes that i love so much but then it allows me to be humble and grounded
01:55on how i got there and i mentioned earlier about dignity the one thing that i love doing in a call
02:02center is walking the roads i love stopping by people when they're making a call and giving them a
02:07thumbs up
02:08thumbs up
02:08thumbs up

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