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The Dave Pamah Show. A business training experience and B2B sales advice. Episode 416.

The ”Dave Pamah Show” is hosted by Dave Pamah, retired firefighter, former International track athlete, BA (Hons) Politics and Society graduate of the University of London, author of ”Firefighting from Within” and a certified coach. We tell REAL stories about REAL people from all walks of life. We discuss the ups and downs, wins and losses, successes and struggles, the good and bad in a respectful but candid way with our guests. We’re better than entertainment, we’re the REAL thing.

Dave Pamah has a passion, a passion to help others. In early school years, like many children, Dave was the subject of bullying and decided that the way to ‘fight back’ was to help others who had been in the same position.

Turning to athletics at the tender age of 10, Dave learned that physical activity and nutrition is important for wellbeing, the investment paid off as Dave competed in many high profile events and retired from serious competition at the age of 33. He still continues to follow the discipline of physical activity and nutrition.

As a working firefighter for 25 years, his drive to help people not only spanned the general public, when the brave crews had to attend some horrific scenes, but also that of his fellow colleagues, as Union Learning Representative for his trade union, Fire Brigades Union (FBU). Here he provided the advice and support to union members about their training, educational and developmental needs.

Taking lessons learned from his colourful life of athletics and as a member of a tough workforce, Dave has battled for equality and now wants to help people, there is no specific person, this is help that will see everyday people, with everyday issues find some resolve in his words. Dave is author of the book "Firefighting from within". In the book, Dave shares the ups and downs of life, many thrown at him from a young age and which he has learned to deal with. He quotes ‘We are always learning and grow…

Interview with the CEO of Costa Rica’s Call Center - Richard Blank

Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Transcript
00:00and when somebody realizes that i'm sincerely investing in them look where you got imagine
00:07the coaches you had since you started at the peewee sport level to the middle school to the
00:13high school to the college and then your professional level look at all the different
00:18coaches that said go dave go i believe in you kid get up early stay late stretch
00:25eat be nice to your family do well in school don't take the easy way out dave take the hard way out
00:34and you ran so fast you jumped so high but nobody saw what it was like those early mornings when you
00:40didn't want to get out of bed and it was cold and rainy and all your friends said well maybe tomorrow
00:46no you did and don't kid yourself it's not like you had a smile on your face every day there were
00:52days you you were not feeling well you're only human but there was something inside of you maybe
00:58it was that agreement that you had with little dave and big dave when you looked in the mirror and you
01:03said we're going all the way and we're doing this and i've also found in my journeys that there's a
01:11lot of times you'll have naysayers or gray believers and these are usually people that love you the most
01:17and they just want to protect you but maybe they just don't understand your journey and where your
01:23heart is and where you're going so so as long as you have good intentions and good faith and as you're
01:30doing saving people from burning buildings and putting your life on the line my good friend i would
01:36be remiss to compare my career to yours you were a real hero you saved people you were there during the
01:44worst day of their life and you probably gave a thousand hugs and you probably gave so much of
01:52your energy every day and you still were able to go home and have a successful family so to have that
01:59sort of incredible all-encompassing energy dave i'm in awe and that's why i wrote you and

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