Straight from the Source: A New Voice for Care in Newcastle & Gateshead

National World - LocalTV

A new Enter & View Officer has been appointed for Gateshead and Newcastle Healthwatch, to visit hospitals, care homes, and GP practices; giving patients and residents a direct channel to share their experiences.

Transcript

00:00Healthwatch Newcastle and Healthwatch Gateshead have announced the appointment of Nishan Shabani

00:05as their new Enter and View officer, a key role that will help shine a light on the experiences

00:11of people using local health and social care services. In this statutory position, Nishan

00:16will lead the delivery of Enter and View visits where authorised representatives from Healthwatch

00:21visit publicly funded services like GP surgeries, care homes and hospitals to speak directly with

00:28patients, residents and staffs. I've been working with underrepresented groups for a long time.

00:33My actual background is, well, my degree was in journalism. I spent a lot of time kind of

00:40volunteering abroad, managing volunteers abroad. So what Enter and View is, it's, you know, despite

00:46the name, it's very different from an inspection. A lot of people do get confused. So typically a lot

00:51of work we do with Healthwatch, a lot of the engagement work is going out into the wider

00:56communities in Gateshead and Newcastle and speaking to people about health and social care, capturing

01:01their experiences. Where Enter and View is different, it is a lot more focused. So each year we have set

01:09themes that we focus on. And this year, for instance, in Gateshead, our Enter and View theme is looking at

01:17kind of residential care. So how an Enter and View visit would work is we would then kind of work with

01:25partners almost. We would do focused engagement by going into residential care homes and speaking to

01:32people at those places about the kind of specific experience. It's very much focused, it's very much

01:39specific, it's very tangible and it allows people who, you know, to have a platform and it allows us

01:47the opportunity to go in there and speak to people. It's not all about going in with a big magnifying glass

01:53and identifying, you know, everything that's wrong. It's not that at all. It's about going in and getting

01:59the people's experiences heard, getting their voices heard, celebrating good practice, sharing good

02:05practice, but also looking at the small things that could make a big difference in the future.

02:11Once that's kind of done and we've collected it, the authorised representatives and the research

02:16officer we would meet, we would kind of look at all the feedback, would look at all the data

02:21and then we would produce a report. Before that report gets published, it will always go back to the

02:26setting for comments as well and for any kind of feedback. And then once that's kind of finalised,

02:33then it goes back to commissioners and it goes back, it goes on our website, it goes to local

02:37authority and any relevant stakeholders. This role is crucial because there's nothing more important

02:45than the people who experience health and social care to be able to tell you about health and social

02:50care. We can read a million reports, you know, a lot falls under that umbrella, but the people who

02:57experience in it are the experts.

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