Qantas customers affected by cyber attack told to be alert for scams

ABC NEWS (Australia)

Qantas is putting the onus on its customers to remain alert to scam messages purporting to be from the airline following last week's cyber attack. 5.7 million customers have been compromised with personal data including names and email addresses exposed. Cyber experts warn those affected should expect to be targeted by scammers.

Transcript

00:00The Qantas boss was on holidays in Europe when cybercriminals stole the data of millions of its customers.

00:09I communicated with six million customers within 24 hours.

00:13The airline confirmed personal details of 5.7 million customers has been accessed.

00:19Four million had their name, email address and frequent flyer numbers compromised,

00:24including some who also had membership tiers, points and status credits exposed.

00:31A further 1.7 million customers had more data hacked,

00:35including potentially their address, date of birth, phone number, gender and meal preferences.

00:41For criminals it's a piece of gold, literally,

00:45because they could use this data for crafting very highly convincing phishing emails,

00:50SMS messages or phone calls.

00:53The airline won't confirm the name of the group claiming responsibility for the cyber attack,

00:59or whether it's received or paid a ransom request.

01:02The massive data breach involved a call centre worker in the Philippines

01:05handing over access to a third party platform.

01:08It exposes major flaws in the way Qantas manages customer information.

01:14I am accountable for this and we will make sure that we see through to the end

01:18learning and making sure that we lift the controls in our system.

01:24This governance expert who is caught up in the hack

01:27is still waiting to receive an update from the airline.

01:30What we need is legislation to hold executives like Vanessa Hudson

01:34personally accountable for these kind of data hacks

01:37and we need an information commissioner which is willing and able to enforce the law.

01:42The flying kangaroo letting down its customers.

01:46The flying kangaroo's ships are not standardized.

01:49Will it be commercialized?

01:54The flying kangaroo's in the airport.

01:56The flying kangaroo's in the airport.

01:59The flying kangaroo sends them to the air.

02:00The flying kangaroo's in the helicopter.

02:02The flying kangaroo's in the tanks.

02:04The flying kangaroo has not been removed,

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