00:00The Qantas boss was on holidays in Europe when cybercriminals stole the data of millions of its customers.
00:09I communicated with six million customers within 24 hours.
00:13The airline confirmed personal details of 5.7 million customers has been accessed.
00:19Four million had their name, email address and frequent flyer numbers compromised,
00:24including some who also had membership tiers, points and status credits exposed.
00:31A further 1.7 million customers had more data hacked,
00:35including potentially their address, date of birth, phone number, gender and meal preferences.
00:41For criminals it's a piece of gold, literally,
00:45because they could use this data for crafting very highly convincing phishing emails,
00:50SMS messages or phone calls.
00:53The airline won't confirm the name of the group claiming responsibility for the cyber attack,
00:59or whether it's received or paid a ransom request.
01:02The massive data breach involved a call centre worker in the Philippines
01:05handing over access to a third party platform.
01:08It exposes major flaws in the way Qantas manages customer information.
01:14I am accountable for this and we will make sure that we see through to the end
01:18learning and making sure that we lift the controls in our system.
01:24This governance expert who is caught up in the hack
01:27is still waiting to receive an update from the airline.
01:30What we need is legislation to hold executives like Vanessa Hudson
01:34personally accountable for these kind of data hacks
01:37and we need an information commissioner which is willing and able to enforce the law.
01:42The flying kangaroo letting down its customers.
01:46The flying kangaroo's ships are not standardized.
01:49Will it be commercialized?
01:54The flying kangaroo's in the airport.
01:56The flying kangaroo's in the airport.
01:59The flying kangaroo sends them to the air.
02:00The flying kangaroo's in the helicopter.
02:02The flying kangaroo's in the tanks.
02:04The flying kangaroo has not been removed,
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