Qantas data breach: six million customers exposed

Australian Community Media

Qantas has confirmed a major cyber incident compromised personal data linked to six million customers after hackers infiltrated a third-party service platform. This video includes ACM-produced voiceover powered by AI.

Transcript

00:00Qantas has revealed that up to 6 million customers may have had their personal information exposed in a large-scale cyber attack.

00:09The breach was traced to a third-party customer service platform used by one of the airline's contact centres,

00:16with names, emails, phone numbers, birthdates and frequent flyer numbers potentially accessed.

00:23The airline said the system has since been secured and that no financial details, passports or login credentials were compromised.

00:33Our customers trust us with their personal information and we take that responsibility seriously.

00:39We are working closely with the federal government's National Cybersecurity Coordinator,

00:44the Australian Cybersecurity Centre and independent specialised cybersecurity experts.

00:50Customers concerned about the breach can call Qantas' dedicated support line on 1800 971 541 for assistance and updates.

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