QR codes good, but M’sian airports need more autogates, say experts

Free Malaysia Today

Federation of Asean Travel Associations president Tan Kok Liang says a seamless clearance experience for international tourists is needed at all entry points.  Read More:  https://www.freemalaysiatoday.com/category/nation/2025/01/10/qr-codes-good-but-msian-airports-need-more-autogates-say-experts/  Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews #QR #Codes #KLIA #AutoGate

Transcript

00:00Experts have lauded KLIA's new QR code immigration clearance system, but they say more auto gates

00:08are needed at all national entry points to speed up the process of admitting visitors

00:13into the country.

00:15Federation of ASEAN Travel Associations President Tan Kok Liang told FMT the national focus

00:21should be on a seamless clearance experience for international tourists at all entry points.

00:27He said such an experience would depend on the introduction of many more automated gates

00:31and immigration counters, adding that resources should be focused on cutting down long queues

00:37for tourists at all Malaysian airports as the country prepares for Visit Malaysia 2026.

00:43Tan's comments follow the system's recent trial implementation at 40 special lanes set

00:49up at the arrival and departure halls of KLIA Terminal 1 and 2, where Malaysians can clear

00:55immigration in 5-7 seconds, compared to 15-25 seconds with conventional auto gates.

01:02Meanwhile, Immigration Services Union of Peninsular Malaysia President Ajit Singh Gurbak Singh

01:08also called for an increase in auto gates at all airports, but recommended that more

01:13officers should also be present to clear visitor lines, especially during peak season.

01:19He said while the QR code system is a commendable move, a multi-layered approach that combines

01:24technology, infrastructure improvements and workforce management is important to overcome

01:30congestion at KLIA.

01:32Ajit also said if the QR code were to be expanded to include international visitors, it may

01:38not be enough to verify their identities, adding that biometric verification was essential

01:44to reduce error and fraud.

01:47Pan Yu Jo, FMT News.

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