00:00A major energy supplier is reportedly set to pay out £144 in compensation to 250,000
00:08customers. This comes as E.ON Next, which is part of the E.ON Energy Group, has been
00:13asked to pay up after having reportedly failed to give final bills and refunds to prepayment
00:19meter customers. It was found that almost a quarter of a million accounts were affected
00:23between February 2021 and September 2023. This was found following an investigation
00:29by energy regulator Ofgem. It's thought that this occurred due to an error within
00:34its billing system, which E.ON Next self-reported to Ofgem. As a result of the issue, prepayment
00:40customers who transferred to another supplier or terminated their contract reportedly did
00:45not receive final bills within six weeks, as required under Ofgem's rules. Ofgem said
00:50that this therefore meant that exiting customers were not aware of extra cash left over in
00:55their accounts. It was found that some 100,000 of the accounts were in credit, with an average
01:00of £51 left over. E.ON said that impacted customers have been contacted directly to
01:06inform them about the payment.
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